Banner for Vegas.com

Vegas.com Reviews 

175,056
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 10,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for being easy to navigate, user-friendly, and simplifying the booking process for shows and hotels. Many people found the prices competitive or better than other sites, appreciating the clear display of costs. Reviewers consistently highlight the staff's professionalism, helpfulness, and extensive knowledge, making interactions pleasant and efficient. The overall experience is often described as smooth, stress-free, and offering a wide variety of options. However, some customers also noted difficulties with the website, experiencing glitches that required repeated attempts for transactions or caused information to be canceled multiple times.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the website and app user-friendly... See more

Website

Users describe positive interactions with the website, finding it easy to navigate and use for booking hotels... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their knowledge, patience, and... See more

Price

People report positive experiences with price, consistently finding very reasonable and competitive pricing.... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it easy and seamless for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you, your website made it very easy to book a hotel for my brief Vegas stay. Very helpful to have all the hotels and prices listed alongside each other with pictures and descriptions of the roo... See more

Rated 5 out of 5 stars

We had purchased a show for July 21 and then the show was cancelled. We received the email from Vegas.com with options available. I called and spoke with a gentleman named Anthony. He was amazing! Res... See more

Rated 5 out of 5 stars

Booked 4 shows but managed to get confused over some of the dates due to a combination of poor wifi at hotel, eyesight, old age and IT skills. Vegas.com were brilliant and despite difficulties manage... See more

Rated 5 out of 5 stars

I spoke with Crystal, the most courteous, thorough, professional agent I've ever encountered! She listened, reviewed options and offered a great solution for our travel plans. Crystal is a shining s... See more


Company details

  1. Travel Agency

About Vegas.com

Written by the company

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Vegas from the Inside
It's no secret that Vegas.com is the authority on all things Vegas. Our talented staff lives here, so we know a thing or two about enjoying this city to the fullest. Whether you need inside information on Vegas hotels with the best amenities, want a great deal on top-selling shows, or you're searching for suggestions on the best buffets in town, we're here to help. Vegas.com is your one-stop shop for the best deals on Las Vegas shows, hotels, tours, attractions, and more.

skyline

You've Got Questions? We've Got Answers.
Our Customer Care team prides itself on providing excellent customer service for all your Vegas vacation needs. We're trained experts on helping you choose and book the airfare, hotels, shows, attractions, and more that will tickle your fancy. Give us a call, we're here to help.

Customer Support
Vegas Hotels
Vegas Shows
Vegas Deals

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

175K reviews

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4.6

All reviews

(175,056)

9,955 reviews in the last 12 months

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Rated 5 out of 5 stars

The representative I worked with was…Tracy

The representative I worked with was very knowledgeable, patient and competent. His name was Tracy. He answered my questions and did not seem pushy and was very professional. He displayed exceptional phone skills and respect for the client(myself). Definitely 5/5!!

16 July 2026
Rated 4 out of 5 stars

Easy to compare price vs where seats are

Easy to select ticket price level and see how that compares to where you want to be seated. With all of the added service fees, I already feel like someone is digging through my pockets. I guess that’s just how Vegas works now.

16 July 2026
Rated 5 out of 5 stars

The customer service was beyond outstanding!

The customer service was beyond outstanding! I’m truly surprised to have had such a wonderful experience trying to correct the error that I made when purchasing show tickets. Latosha actually called me a few hours later in the evening to solve my issue and correct the problem that I made when purchasing tickets for the wrong date.im very grateful to her patience and service.

15 July 2026
Rated 3 out of 5 stars

Could be better for purchasing concert tickets.

Everything was on a central site. That made the process of finding entertainment much simpler than going to every hotel and looking at what they have.

However, when I looked at the AC/DC concert tickets, I could not get a direct link to purchase them. This was frustrating. I decided not to go to this concert anyway, but if I had wanted to I don't know why a direct link to purchase them could not have been provided, rather than just a link to the information about the concert.

5 July 2026
Rated 5 out of 5 stars

Show cancelled!

We had purchased a show for July 21 and then the show was cancelled. We received the email from Vegas.com with options available. I called and spoke with a gentleman named Anthony. He was amazing! Rescheduled us for a different show, refunded the difference in price and sent me the new confirmation email when we still on the phone. I will continue to be a Vegas.com customer and I always recommend it to my friends. Keep up the good work.

15 July 2026
Rated 5 out of 5 stars

A wonderful show

A wonderful show! Very talented people in this show. The booking process on Vegas.com was easy and seamless

16 July 2026

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