Vauxhall Reviews 

The dealership in Peterborough were terrible and so unprofessional from start to finish when purchasing a new vehicle, the salesman had no knowledge of the vehicle and its features in which I helped him out!
I would not recommend at all
Vauxhall emailed a survey for me to fill in, because it was negative came up with an error so wouldn’t send! Dodgy if you ask me

Had lots of Vauxhalls over the years and generally pleased with the cars and the dealerships. However, had a gearbox problem on a car less than three years old and 20k on the clock. The garage says that the parts required are on back order and have no idea when they will be available. Whilst I have been provided with a very basic courtesy car I have no idea when I will get my car back, Vauxhall have just lost a customer. As of 6th April still no sign of my car being repaired as item still on back order. Tried live chat but when out the issue to the person they just left the chat. I SUGGEST YOU DONT BUY A VAUXHALL VEHICLE

Yet another vehicle sent in for warranty work and have to jump through hoops even though its got a faulty turbo! off the road and now they want all the part numbers for the filters fitted

Bought a frontera in December 2025 and nothing has worked as sold since.
I got somethings working using v2 of their app before they updated it and locked frontera owners out and forced us to use v1 which they have now accepted can’t do basic EV functions.
I have had many EVs and Vauxhall lag by at least a decade in features and product value.
Bizarrely I have better control of my eMTB on that app than I do with my Vauxhall. That can’t be right.
Had I known the sales team were talking rubbish with declared features I would never have bought the car. I certainly will never buy another.

Customer service is atrocious on top of the very poor car functions. Kept me in a holding pattern for weeks before finally being pushed to admit they weren’t going to fix anything.

If Vauxhall cared they could read the reviews in the App Store to realise this is everyone who is unhappy.

I would have given zero stars but review wouldn’t let me.

I love my mokka BUT their software support me customer services really need to get themselves sorted !!!

Don’t know if it’s a transitory phase or whatever but this cannot be difficult

It’s this kind of thing that will affect their future sales no doubt if they don’t get something out to their customers .. it’s not just the physical car that needs to be reliable these days … it’s definitely the software!

Got this … can’t help .., No pint contacting them for their “support”
… there isn’t any

Thank you for contacting Vauxhall Customer Care
We are pleased that you have chosen one of our vehicles, and we sincerely appreciate the trust you have placed in our company. Thank you as well for taking the time to share your feedback with us. We take our customers’ comments very seriously and continuously look for opportunities to improve within the relevant departments. Your feedback plays a vital role in this process, and we are grateful for your observations and suggestions mentioned in our previous communication, we are unfortunately unable to assist with this matter remotely. For issues related to the vehicle’s software and map updates, we kindly ask you to contact your authorized dealership, as they are equipped with the necessary tools and expertise to support you directly. We sincerely apologize for the inconvenience this may cause.

If you would like to provide any additional details, please share your contact number and a suitable time for us to reach you. We will be more than happy to contact you and discuss your feedback further.

Thank you once again for your understanding.

Do not get a Vauxhall that is fitted with a wet belt.

I strongly advise anyone considering buying a Vauxhall Grandland (or any car with a wet belt engine) to do serious research first.

We purchased our Grandland with around 38k miles after having it on pcp for 3 years, the car had one missing service in year three which was on us as we forgot to put it in for a service that was included on the pcp deal we had with the car.

After feeling a lack of power on the motorway around 6 months after purchase I took it to a garage where they diagnosed our car as having the worst wet belt failures they had seen. No dash lights and no warnings, the damage had been done months prior without any warnings.

The repair bill ran into thousands and the situation became an absolute nightmare dealing with garages, warranty processes and responsibility for the fault.

Sadly because we had missed one service in its third year Vauxhall lapped this up and basically said it was our fault and wouldn’t help us in any way. The guy we spoke to was like a robot and showed no sympathy. Legally speaking they were maybe right but my god, a car should not have this trouble at 38000 miles either way.

What’s most concerning is how sudden and severe these wet belt failures can be, even at relatively low mileage. When the belt degrades it contaminates the engine with rubber particles and oil starvation can destroy the engine.

This isn’t normal wear and tear in my opinion, it’s a design risk that buyers should be made far more aware of.

If you’re thinking about buying a car with a wet belt engine, I would seriously reconsider or at the very least insist on documented belt replacement far earlier than the manufacturer schedule.

This experience has been stressful, expensive and incredibly disappointing. I would strongly advise people to avoid vehicles with this setup unless they fully understand the risks.

A good will gesture from Vauxhall or Arnold Clarke (vehicle seller) would have been much appreciated but we will now never trust these companies again. After sale treatment was shocking and I have no faith in their cars anymore.

Please please please do research before buying these cars, my neighbour had the exact same problem with their crossland, and had to fork out money to get the wet belt change.

My experience with buying a car through my local "Drive Vauxhall" dealer as really good until suddenly the price shot up by about £3000 due to numerous 'extras' which we then had to asked to be removed one at a time. However, that still left a rather bizarre £149 "admin fee"?! Surely, they have already made a profit on selling the car (obviously!) so why try to squeeze more money out of us. The manager was very friendly and explained it was some sort of registration fee, but I still think it should, therefore, be added into the price. They also offered a derisory sum for my old car which I then sold for more than double! Other than that, they were polite and helpful

Customer Service appalling from Tamta P and her manager David. I suppose if you pay peanuts you get monkeys.
We are owed over £4k in replacement vehicle costs and are being given the run around. Despite providing all information as requested, they've now strangely asked for personal bank statements. Apparently I won't understand, err I do, it's illegal to pay a VAT invoice to an account not associated with that number. So odd. HMRC check out this company asap.

I own a Corsa and it’s had some electronics “issues” I went to a trusted local garage who charged me £49 for diagnostics it transpired that my computer needs scheduled updates, but my garage can’t afford the £30,000 or so, tech needed to install it.
I had to go to a main dealer who quoted a minimum of £174 depending upon the number of updates.
All the other technology in my life has free updates to enable me to use my devices. I’m sorry but this is an obscene practice to make money NOTHING more.

My Vauxhall Crossland had a serious timing belt issue. Warranty claim rejected. Dealer offered only partial compensation. Customer service was dismissive. Very disappointed – not reliabl

Bought a vauxhall astra 1.4 turbo new in September 2017. Starting having oil
Consumption issues last year. Looked into oil spec and Vauxhall advising Wrong oil spec for my car. Engine is now done for and needs replacing which isn’t worth it. Raised a complaint with Vauxhall 4 weeks ago and still no reply despite multiple chaser emails and phone calls.
Don’t go to Vauxhall. Had no end of issues with the vehicle since purchase. Had the issue with the clutch pedal getting stuck TWICE. That cost thousands to fix. I’ve seen other customers also had this issue as well so it’s a common fault.

I just sold my Vauxhall car after two years it has lost 50% of it value, I had to pay £8200.00 to get rid I will never buy a Vauxhall car again

Received recall for Car which was sold months ago
Went on to recall app to advise them Didn't work
Went on to Recall website to advise them
Didn't Work
Went on to phone number listened to long pre recorded message chose my option
Guess what
Didn't work !!!!!!!!!
Phoned customer service
On a Saturday guess what - they don't work on a Saturday.

Vauxhall. Hang your heads in shame. You have a Trustpilot rating of 1.3. Maybe just think why for a moment. I suspect that it's only that high because you can't award 0. On Thursday 5th February, we received a letter dated 30th January referring to 'URGENT SAFETY RECALL - TAKATA AIRBAG. I immediately registered the vehicle details via the website given, and was then given a list local(ish) garages to book the work in with. Vertu haven't helped the situation by giving incorrect recorded information referring you back to Vauxhall. Vertu, how difficult is it for you to correct inaccurate information? I really can't imagine that it would be that difficult if you cared just a little bit more than you appear to.

Anyway, my wife's Zafira appears to be without a working air bag(s). For such a signifant item of SAFETY equipment, you might think that the appropriate thing to do would be to collect the vehicle. Vauxhall's response? No. Ok, how about a mobile repair (apparently it only takes 30 minutes)? Vauxhall's response? No. If anyone in any position within Vauxhall reads this, read that outloud. Then imagine a relative or friend of yours is driving a defective vehicle that you manufactured to a garage to get it fixed. Imagine something horrible happens where a functional airbag could have avoided serious injury. Or worse. Might you want to reconsider your stance? How many lawsuits would warrant paying what it costs to have vehicles collected/make provision for a moble fix. The Vauxhall website seemed to allude to a mobile fix being available, but maybe this isn't available in the South West of England? When I asked about both collection or mobile, Vauxhall simply referred me to The Motor Ombudsman. Classy response.

Florian Huettl, Eurig Druce or Christopher Woolsey, maybe one of you will have the gumption to ring me help me understand how you appear to be so relaxed about potentially having blood on your hands. If I don't hear back from one you by 5pm Tuesday 10th February, I will not hesitate to refer the matter to The Motor Ombudsman. Trading Standards will also investigate. Everyone knows the reasons behind this (we've all seen Fight Club). How you are able to seemingly so easily gamble with peoples lives is very difficult to comprehend. You should understand your duty of care, and you understand that you might have to stand up in a courtroom and explain why you did what you did, or why you didn't do what you should have done. If you don't grasp these realities, shame on you. Again, read that outloud and try to convince yourself that you could justify it. You have two working days. Take the opportunity to right a wrong. I sincerely hope that you don't end up with blood on your hands, or grieving families. Imagine it was one of yours. Do better. Be better

I purchased car with them in 2022 and still waiting for my wheel locking key. My car due to service with the local garage soon and I can't get this key yet. I tried to call them many time but customer service is terrible. Last year when my card still been under service with Vauxhall they tried to charge me and tell me that I have this key when I purchased car. I refused to pay as never received this key. Be carefull and check everything when you purchase a car with them

Vauxhall dealership Carlisle

I'm extremely disappointed with the service that l have received in Carlisle Vertu Carlisle dealership yesterday. I have waited 3 weeks to get your 1st available appointment and l was under the impression that the car would at least be looked at and the problems identified.

When l returned for the car (8hrs later) having had to get lifts back and to your garage today l was told the engineer would need the car for a couple of days to look at the door problem. I was also informed that the car would be needed for a full week to look at the other issue of the battery giving very poor mileage.

I would have thought that both of the issues with the car would have been obvious that they would not be rectified in 1 day and that l should have that explained to me upon booking the vehicle in.

When the receptionist informed me of the timescale for the possible repairs l told her that l used the car for work on a daily basis but l was on holiday from 23rd Feb for the week and you could have the vehicle for the whole week to work on my car. She responded that you were to busy that week but possibly another week in March.

I obviously told the receptionist that l could not be without the car for a whole week in March. I ask her was there another Vauxhall dealership close by? She replied you would have to look at Google.

I was obviously dissatisfied on collection but offered no appropriate conclusion apart from Google.

I'm really disappointed that I have waisted a whole day including waisting another person's time giving me lifts to your dealership today. Obviously nothing was done with the car today l doubt very much that the engineer even opened the bonnet let alone the door.

Despite my complaint l have still not been contacted to apologise or to offer any help or support.

Joe Farrington

Absolutely shocking customer service.

I have been repeatedly chasing Vauxhall Eden for a document required to progress a warranty claim involving a significant sum of money. Despite numerous emails and phone calls, I have received no meaningful response.

During one call, the Aftersales Manager openly admitted that he had not bothered to read my emails, which is completely unacceptable. Since then, I have been ignored for over two weeks, despite continued attempts to make contact.

It is clear that once the car has been purchased, customer care is no longer a priority. This level of service is deeply disappointing and unprofessional.

Avoid at all costs.

I am extremely disappointed with Vauxhall’s handling of a serious manufacturing defect on my Astra (reg BN20 JYC), purchased in October 2020.

In 2022 the vehicle suffered a major crankshaft failure, diagnosed by an authorised Vauxhall dealer and initially approved for engine replacement under warranty. This approval was later reversed by Vauxhall, who refused the claim on the basis of a “missed service” — despite this omission occurring solely because a Vauxhall representative explicitly advised that no service was required due to low mileage.

Vauxhall have since:

Refused to honour the repair despite acknowledging they can support customers outside warranty

Left me without a functional vehicle for an unreasonable period

Failed to provide requested call recordings and internal notes

Forced escalation to the Motor Ombudsman (ADR case now live)

This matter is now under formal dispute resolution, with additional regulatory and parliamentary involvement due to how it has been handled.

I would strongly caution others to consider how warranty claims and admitted manufacturing defects are treated once a problem arises.

Shocking!
I would totally avoid any Vauxhalls.
They sell cars with defects and then don’t bother to take responsibility

Rubbish Customer service and how poor the car was from the moment I got finance on a Vauxhall car from Toomey motor group Basildon. The first 12 months was hell with a number of things not right and they granted me with a free first years service. (Purchased a used car) The following year the wet belt has gone at 41000 miles, and then the ECU needing replacing at 45000 miles on the clock along with harness fixing and other parts. This is a huge manufacturing issue with Grandland X cars and no doubt other Vauxhalls. They do not take responsibility on the poorly built cars! Customer service has been poor too they have had my car for 3 and half months not able to offer a courtesy car and seem in any rush to fix it. In the space of 3 days of having my car returned “fixed” there is now something else wrong that wasn’t an issue before. Vauxhall response basically in a nut shell “no codes appear test drove it and fine no issues.” I’m sorry messages do not just appear and nothing is wrong! you are fobbing me off. AVOID VAUXHALL TOOMEY MOTOR GROUP