Vapourcore Reviews 

1,540
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and note that orders usually arrive right on time. Consumers love the huge selection of products, pointing out the unbeatable prices and regular offers. Many people also point out that the customer support team is extremely helpful and friendly. However, some people mentioned that their deliveries were occasionally delayed or experienced unexpected transit issues. Some reviewers were not happy with faulty items received or problems with specific product flavors. A few consumers also described communication challenges when attempting to resolve order modifications or shipping hiccups.

What people talk about most

Delivery service

Consumers find delivery service to be marked by great satisfaction and appreciation. Reviewers frequently... See more

Order

Clients share positive opinions on order, highlighting swift and hassle-free deliveries that often arrive the... See more

Product

Customers had great satisfaction with product selection, consistently highlighting fast delivery and... See more

Price

People report positive experiences with price, highlighting that they cannot find anywhere cheaper online.... See more

Customer service

Customers consistently note positive experiences with customer service, praising friendly staff who quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Wanted to add to my order I I placed within an hour. Messaged and had prompt reply from Josh who sorted out for me. I wouldn’t use any other vape online shop. 100%. Thankyou

Rated 5 out of 5 stars

I have been buying of the site for about 3/4 months lost mary 3 for £15 Can't find anywhere else cheaper Delivery is next day...

Rated 5 out of 5 stars

I’ve been shopping here four or five times now, and the service has been excellent every single time — including the super fast delivery of my orders.

Rated 5 out of 5 stars

Total pleasure to deal with, responsive communication great, great deal and a nothing to much trouble attitude. Getting phone calls to sort out issues was a classy touch. Super fast delivery and they... See more


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

Written by the company

Vapourcore launched in 2016 and is one of the largest stockists of e-cigarettes and vape products. We focus on smokers wanting to switch by offering the latest in disposable vapes and pod vape kits, which are convenient and easy to use no matter your lifestyle. Our expansive range of vape kits and disposables include our very own ground-breaking CORE PRO disposables alongside big brands like Vapeman, Vuse, Hexa, Elf Bar and Geek Bar. We also sell a carefully curated selection of heat-not-burn and heated tobacco products from IQOS and Ploom, and several best selling brands of nicotine pouch such as Velo and Nordic Spirit.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,540)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered in 2 days free of charge

Delivered in 2 days free of charge
Product quality as expected

26 July 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Tom,

Thank you for the great review. We work very hard to turn round orders round as quickly as possible and to offer a wide range of quality products at compettive prices. We look forward to your continued custom.

Vapourcore Team

Rated 5 out of 5 stars

This company provides an excellent…

This company provides an excellent service. It was easy to order what I wanted and the order was dispatched and received in record time.

12 July 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Maureen,

Thank you for the great review. We work very hard to maintain high levels of customer service and to turn orders around as quickly as possible.

Vapourcore Team

Rated 5 out of 5 stars

Excellent very quick delivery I’m so…

Excellent very quick delivery I’m so impressed

5 July 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Carol Ann,

Thank you for the great review. We work hard to turn orders roundas quickly as possible. We look forward to your continued custom.

Vapourcore Team

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery - happy with the items received

12 June 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi JovdM,

Thank you for the 5 Star review. We work hard to turn orders round as quickly as possible. We look forward to your continued custom.

Vapourcore Team

Rated 5 out of 5 stars

excellent value for money fast delivery…

excellent value for money fast delivery very efficient would recommend

11 June 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Linda,

Thank you for the great review. We work hard to offer a wide range of products at competitive prices and to turn round orders as quickly as possible. We look forward to your ongoing custom.

Vapourcore Team

Rated 1 out of 5 stars

I've been a vaper for nearly ten years…

I've been a vaper for nearly ten years now using traditional eliquid vaping devices. A few people said try these new heated tobacco devices that have appeared over the last few years. So I thought I'd give one a go.
I have to say I can only describe the experience of resembling smoking the most cheap & nasty cigarette you can find. Leaves a horrible after taste and smell on you just like smoking. my wife commented I smelt like an ashtray after using this device.
It is very hard to get any decent kind of vapour from this device & when you finally manage to the taste is absolutely vile.
If someone is seriously trying to quit smoking or looking for a less harmful, cleaner alternative I definitely wouldn't recommend a heated tobacco device. Your far better off using a liquid based e vaping device. Which is much cleaner & more pleasant tasting with no horrible after taste or smell on you. Also much better vapour & nicotine hit than these devices. Sadly because I've opened the device & used it I now can't return it for a refund. Might as well have set light to 20 pounds.

8 June 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Shaun, many thanks for your opinion on heated tobacco. Its the perfect product for so many but of course like everything else on this planet, not everyone is going to like it. Heated Tobacco on our platform still remains one the biggest sellers and seems to be a growing category across the World. Once again many thanks for your feedback and hope you continue with your vape journey, and stay away from the traditional cigarettes.

Vapourcore Team

Rated 5 out of 5 stars

Excellent service

I have been ordering my HEETS from Vapourcore for more than a year; good pricing and prompt delivery - as well as good aftersales service on the one occasion when I incorrectly ordered! - keeps me coming back

26 May 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Eric,

Thank you for your great review. We work hard to provide a wide range of products at competitive prices and to turn orders round as quickly as possible. We also work hard to maintain high levels of customer service. We look forward to your continued service.

Vapourcore Team

Rated 5 out of 5 stars

Reasonable prices clear advertisement…

Reasonable prices clear advertisement of products and speedy deliveries

18 May 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Aidan,

Thank you for the great review, We work hard to offer a wide range of products at cmpettitve pices and to turn orders around as quickly as possible. We look forward to your ongoing custom

Vapourcore Team

Rated 5 out of 5 stars

Always fast delivery

Always fast delivery. Reasonable prices. Been ordering from them for a while and very small number of faulty devices have got through. Received free vapes on first few orders.

14 May 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Kim,

Thank you for your loyal custom and great review. We work hard to offer a wide range of products at competitive prices and to turn orders round as quickly as we can. We also when we can put in free gifts to say thank you to our customers. We look forward to your ongoing custom.

Vapourcore Team

Rated 5 out of 5 stars

Always great service

I buy regularly from Vapourcore. Always great choices as I like to try new products and flavours. Prices are good and there are always offers. Delivery is superb! Quick and tracked.

12 May 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi R,

Thank you for the 5 Star review. We work hard to offer a wide range of products at competitive prices and to turn orders around as quickly as possible. We look forward to your ongoing custom.

Vapourcore Team

Rated 2 out of 5 stars

Bad experience

Recently bought lost Mary from your website every one I have tried so far the coil has burnt-out after a few puffs so I will not be buying this brand again

10 May 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Patrick,

I'm sorry to hear that. It is unusual for so many vapes to be defective across multiple flavours. I have asked our Customer Service team to email you to see if they can rectify this for you and get the required information necessary to feedback to the manufacturer in case it is a manufacturing error.

Vapourcore Team

Rated 5 out of 5 stars

Grape vape

Highly recommend blu new 1000 grape a cool tasty vape, disposable battery it ticks all the boxes

22 April 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi William,

Thank you for the review of the Blu 1000. We work hard at vapourcore to make sure we have a wide range of products from reputable supppliers. We look forward to your continuing custom.

Vapourcore Team

Rated 5 out of 5 stars

Fantastic company

Great service, quick delivery also has the stock in that I required each time of ordering.
Would totally recommend to people

23 April 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Jasmin,

Thank you for the great review. We work hard to maintain high levels of customer service and to turn orders round as quickly as possible. We look forward to your ongoing custom.

Vapourcore Team

Rated 5 out of 5 stars

This company is great fab delivery

This company is great fab delivery, well packaged and good selection

22 April 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Hayley,

Thank you for the great review. We work hard to offer a wide range of products at competitive and to turn round orders as quickly as possible. We look forward to your ongoing custom.

Vapourcore Team

Rated 5 out of 5 stars

Bamboo aloe Elfbar refillsMy bamboo aloe packed arrived…

My bamboo aloe packed arrived perfectly! Have u more stock of these?

14 April 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Cb,

Thank you for the great review. We try t o make sure our orders are turned around as quickly as possible. We don't have any more of the Elf Bar Mate pods currently. You can set up a notification so you receive an email when we get new stock in.
Just look at the page on our website highlighted below.

https://www.vapourcore.com/products/elf-bar-mate-p1-bamboo-aloe-pods-2-pack

We do have another product with the same flavour. Have you tried the :

Lost Mary BM600 Bamboo Aloe Disposable Vape

We look forward to your ongoing custom.

Vapourcore Team

Rated 4 out of 5 stars

These guys where my go to for Hexa pod…

These guys where my go to for Hexa pod vapes. Every four weeks I would place a order. I would use these guys due to the deal they had on the hexa pod and also the small gifts that they would throw in. However I have stopped using these guys due to them discontinuing the three for £15 deal.

14 February 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Mustaq,

Thank you for the feedback. To discontinue the 3 for £15 deal on the Hexa pods was not a decision we took lightly. Hexa have increased their prices and to keep selling it at that price would have not been economically viable for us. Eventually it would have come down to a choice between taking it out of the deal or to stop stocking Hexa. We appreciate your loyalty up to this point and hope you can understand and continue to be our customer . We do try where we can to reward customer loyalty and as you know have a loyalty points scheme and where we can include free gifts. We will continue to offer a wide range of products at compettive prices to the best of our ability in a challenging market. Hopefully we will see you again but if not thank you again for your previous purchases.

Vapourcore Team

Rated 5 out of 5 stars

Really good seller

Really good seller, great product and fast shipping

30 March 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi M,

Thank you for the great review. We work hard to turn orders around as quickly as we can. We look forward to your continued custom.

Vapourcore Team

Rated 5 out of 5 stars

My order arrived in time

My order arrived in time. And got a gift too

2 April 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Rasma,

Thank you for the 5 Star review. We work hard to turn round orders as swiftly as possible. We also when we can like to give custoemrs a free gift to say thank you. We look forward to your continued custom.

Vapourcore Team.

Rated 4 out of 5 stars

Customer service

I had problem with delivery, but help service quick reply on my email.

3 April 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Consumer,

Thank you for bringing this to our attention. However you have not contacted us directly so we can investigate. If you could please email cs@vapourcore.com so we can look into this. Their may well be slight delays with courier services this week as they work through the Easter backlog so your order may just be slightly delayed. Please contact us so we can work to resolve this.

Edit

Hi Consumer

I have found an email which I think may be from yourself and if so have replied and your order will be with you today. If it wasn't you please email so we can resolve

Vapourcore Team

Rated 5 out of 5 stars

I love them and the price is very good…

I love them and the price is very good too

18 March 2024
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Razia,

Thank you for the 5 star review. We work hard to offer a wide range of vapes at competitive prices. We look forward to your continued custom.

Vapourcore Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look