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Rated 5 out of 5 stars

I've ordered twice within a week they're that good. Prices are better than everyone and the product range blows competitors out of the water. The most amazing thing is delivery speed, honestly there i... See more

Company replied

Rated 5 out of 5 stars

Very loyal to Vapourcore! They are always delivering on time and have loads of different choices incase my favourites run out. Somehow I always get free bees with my orders which is cool as I get to t... See more

Company replied

Rated 3 out of 5 stars

Excellent communication, quick delivery and great range of products. However, I ordered 6 x disposable capes which were on sale. 2 of the 6 didn't work at all and the other 4 lasted anywhere between... See more

Company replied

Rated 5 out of 5 stars

Great choice of vapes at competitive prices. Customer service is excellent and delivery is often next day. Always kept informed about your order and tracking is available. On top of that, you earn loy... See more

Company replied

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

Written by the company

Vapourcore launched in 2016 and is one of the largest stockists of e-cigarettes and vape products. We focus on smokers wanting to switch by offering the latest in disposable vapes and pod vape kits, which are convenient and easy to use no matter your lifestyle. Our expansive range of vape kits and disposables include our very own ground-breaking CORE PRO disposables alongside big brands like Vapeman, Vuse, Hexa, Elf Bar and Geek Bar. We also sell a carefully curated selection of heat-not-burn and heated tobacco products from IQOS and Ploom, and several best selling brands of nicotine pouch such as Velo and Nordic Spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly customer service

The customer service is incredibly friendly and they quickly resolved my issue with an order. Plus the products are cheaper than on other sites. I highly recommend this site.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly competitive prices

Highly competitive prices, constant communication regarding my order and easily tracked,free delivery and an amazing variety off product, will always come back to vapocore, I recommended to freinds and they now use this company

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service, price and products

This review is from someone who took the plunge into vaping from traditional tobacco products about 15 years ago. After using many different sellers, for the last 5 months I have settled on this retailer Vapourcore.
The selection of devices and liquids is excellent. I sort of batch order (in 5’s & 10’s) and I’ve never found anything out of stock. They compete very well with the ordinary everyday price to the point the local vape shops tell me they’d loose money matching their prices. They also provide good specials and discounts. One recent offer was LostMary BM6K refills for £4.49 (I bought 10). You don’t pay delivery on orders over £25 which is good and they offer Royal Mail (which I use) or DPD. The communication is first class. Most importantly they’ve never made a mistake or let me down with my order which is refreshing. After an order they ask if the delivery went well and am I happy with their service. I’ve never had that with other sellers. My final point is they go the extra mile, thats why I’ve taken the time to write this review for them.
(A message to the retailer:- Well done, you have a repeat customer. I’m not saying you’re going to retire on just my business but rest assured if I find you excellent others will as well. Your professional approach is both refreshing and helpful please keep it up the good work.)

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Total pleasure to deal with

Total pleasure to deal with, responsive communication great, great deal and a nothing to much trouble attitude. Getting phone calls to sort out issues was a classy touch. Super fast delivery and they now have another loyal customer!

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Defective product, no after sales support

I placed an order for 3 x hayati pro max devices on 22/11/25. Delivery was swift and my order arrived on 25/11/25. All was well until 21/12/25, when I realised that one device was faulty, would not charge at all. I emailed vapourcore to request a replacement, but to this day I have had no response. Clearly, an after sales service is non-existant, once they have your money they do not care.
For this reason, I will not be ordering again.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Great vape site

The site is amazing and does a wide range of vapes always reply’s very quickly to questions and is very helpful.. great site and won’t use another.. 5 star ⭐⭐️⭐️⭐️⭐️

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company like the plague

Items missing from my order. Customer Services called me and basically called me a liar by saying they will have to check CCTV of packing. Then called me back and could only offer a credit note for missing items as it would cost them way to much in postage to send me the item I paid for but didn't receive.

Be warned!! Don't order anything from this site if you expect to recive it.

Update!!! Still no credit refund for missing item after all this time !!!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

The best customer service you could ask…

The best customer service you could ask for from a company!! Couldn’t recommend more, amazing delivery time and communication respond straight away to issues (not through fault of their own) resolved them immediately! Perfect! Thank you so much!! Will definitely be ordering from here from now on🙂

2 July 2025
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Bethany,

Thank you so much for your amazing review!

We’re absolutely thrilled to hear that you’re happy with our customer service, communication, and delivery speed. It means a lot to us that you took the time to share your experience—and even more that we’ve earned your trust for future orders!

We’re always here if you need anything, and we can’t wait to serve you again soon 😊

Thanks again from all of us at Vapour Core.

Rated 5 out of 5 stars

Customer service is top

Hi, I purchased from this site and I'm really shocked with how good the service from these guys has been.!!!!

9 May 2025
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi Saqib,

Thank you so much for the fantastic 5-star review! We’re thrilled to hear our customer service has impressed you. Providing top-notch service is something we truly pride ourselves on, and your support means a lot to us!

Looking forward to serving you again soon.

Best regards,
Vapour Core Team

Rated 5 out of 5 stars

Service is exceptional

Had stuff missing from my order. They left me a note of what was missing and sent me extra. Some companies could learn from this service

8 May 2025
Unprompted review
Vapourcore logo

Reply from Vapourcore

Hi there,

Thank you so much for your wonderful 5-star review! We’re glad to hear our team handled the missing items promptly and that you appreciated the extra care we put into making things right. Delivering exceptional service is very important to us, and your kind words mean a lot!

Looking forward to serving you again soon.

Best regards,
Vapour Core Team

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