Vans Reviews 

I can not tell you how many times I have missed my delivery from vans. Yodel are awful. JUST LEAVE MY PARCEL WITH A NEIGHBOUR OR IN MY SAFE SPACE. STOP TAKING IT BACK!

My experience was with a package that did not get delivered and got sent to the wrong address. They refunded my purchase price. Then a lady from a neighboring postal area hand delivered the package to me. I called vans they had no way of stopping the refund and told me don't worry about it. Wow what service. I will order from them from now on.

If I could give no stars I would. Worst customer service my mother in Ireland ordered vans for a birthday gift for me. After 2 weeks post birthday waiting to see if they would arrive we decided to contact them as the last notification on the postal app on 8th November said label created by sender (vans) and that was it no other form of locating. Vans then said we'll get back to you after we Investigate which was a week ago and after two.more emails sent looking for an update, radio silence. I will never again support you and my mother will be opening up a payment dispute with her bank

Placed an order during their black Friday sale and it was canceled due to "the system not being able to verify the billing address matching the card used." There's a separate place for billing and shipping, so I used the correct address for billing and a separate address for shipping since I'm currently living in a hotel an hour away for work. After reading these reviews, they did me a solid. I won't be buying Vans again after wearing them since high school.

Super fast shipping, double as fast as Amazon “prime” can deliver to me. Exchange was fast and painless thru the mail as well.

Sent me shoes that are either manufactured incorrectly or they changed their mte sizing.

I can return the shoes, if I eat the shipping both ways and the tax. So like $30 for Vans to be so inconsistent with their sizing that the shoes are basically unbearable. I normally wouldn't buy shoes online but since I "knew" my size i though lt I'd be ok. Nope, not even close to the sizing of the mte3 pair I already own.

I will never spend a dime with vans ever again, these guys blow.

Placed an order on November 3rd still haven't rec'd a shipping #
The company chat is useless. The reponses it gives were it only speaks english. It needs a shipping or order #. The # I was given it doesn't recognize.
Email useless as well.
Last order with Vans

Bought MTE Ultra for $100. Top eye holes ripped out on one shoe after a month of very light use, fabric tore on the other. Store refused to replace. When Van's was family owned they were great and had very good quality shoes. Since corporate takeover several years ago the quality is terrible.

I bough my son VANS on 08/24/2024. We got 871 rewards points but there is apparently no way they can view my slip. The side of the shoe is pulling away from material. This is not even 2 months old. The sales guy at Fair lakes just said there is nothing we can do as it is wear and tear. Buy some glue they say. Do not buys VANS the quality is bad

I would rate it 0/5 but 1 is the lowest option.
Absolutely horrible shoes and customer service.
DO NOT BUY the black slip ons. I cannot speak to other styles, but these fall apart easily.
My son had these shoes less than 2 months and they completely fell apart. The soles were fine and barely any wear on them but the sides of the shoes where the fabric is, is completely torn and ripped.
When I contacted customer service I was told to send pictures (multiple times), give all my personal information including my address. Then they wrote back to tell me it’s normal wear and tear, “this appears to be normal wear and tear from heavy use of the shoes.”.
So they’re basically saying don’t buy their product if you expect to get more than a month out of them.
80.00 a mth to wear the Vans slip ons is what the cost is going to be. Having to replace any shoe after 40 days is insanity.
DO BETTER VANS!!!!!!

Purchased three pair of shoes for my son on two separate orders. Two pair were returned in FEBRUARY 2024 but I received credit for only ONE pair. My correspondence/emails/phone calls have simply been ignored and, after EIGHT MONTHS I am still sitting out of pocket and those shoes have undoubtedly by now been sold to some other sucker.

The company's awful customer service left me fleeing frustrated and unheard.

ahhhh, the good old days, when you can buy a pair of vans once a year or longer if you dont skate. nope not these days, horrible quality, horrible customer service. i bought some authentic pros, description made it sound like they were built like the old days, (90s era for me) no, after 3 months of light use, walking around town, house, things of that nature..heal started separating from the sole, the top part of the heal is frayed...already worn in the center of the sole, remind you, after 3 months! 65 bucks is not worth this crap. i think its time for my loyalty to end. im not going to spend 260 bucks a year on shoes. the cush support is nice anď lasts awhile but you cant get the same cush support separately. anyway, you are no longer buying quality, youre buying a name. gonna move over to another company. good buy vans.
once a loyal customer, since 1990.

A bit of a slow delivery compare to other sites but I love my stack vans. I wish you had more colours on the classic design

Shoes are wearing thin at the toe- hole in the canvas top. The quality of Van’s shoes is terrible. Customer service will not stand behind the quality issue. Many people have reported the same problem. Customer service is zero.

4 months into the new shoes already a split on the side. Wear them once a week and don't even run in them. They are made with such bad quality. Also bought them for 189.99 (2nd pair for half price) and they are now 80 each with all sizes still available lol.

Delivery takes forever! Ordered something for a birthday gift over 7 days ago and hasn't even shipped yet. When you contact them to enquire they aggressively tell you their shipping time is in working days (which is irrelevant because it will still arrive outside of that window since it hasn't shipped yet!) Terrible CS.

Ordered SK8-HI pros. On all previous orders or even when I buy from Vans store, these come with black and white laces. Didn't receive black so I called customer service which was no help, I was told to just purchase black laces on the website. It's not about the money, it's about how the shoes come how they have always came. Price goes up, quality goes down.

Appalling delivery service from Yodel, no accountability from Vans or Yodel, stressful and unhelpful and time wasting. I'm sure the product will be good if I ever receive it, but frankly I'd never order again because of the delivery and lack of service.

I will no longer be using any company that ships with fedex. I have worn vans for years but any order i get will come whenever it feels like it because vans refuses to use a reputable shipper. Also your chatbot is an idiot like all of them.