Vans Reviews 

I ordered a pair of board shorts for $60. I had 25 off in friends and I family, so I applied it to the order lowering the price to $35. But when i looked at my PayPal, they charged me $60. When I contacted them about the issue, They said my points expired. I sent them a snip of the email I received the day before, saying my points would expire in 30 days. I also showed them a snip of my order showing that my total was $35. They told me the order was to far along, that they couldn't reapply the points, that never should have been removed, and that I would need to do a refund and repurchase the shorts. I get an email saying the shorts shipped, I email them and tell them I don't want the shorts if they won't reapply the points. So about 454 minutes later I get an email saying my order was cancelled. So you could cancel the open order, but you couldn't just reapply my points back. What type of customer service is this, I'm 48 years old, I've been buying vans since 1990, I will never ever shop there again.

Shoes falling appart after a handful of wears. Customer service not interested. Didn't realise how bad their online reputation is. No longer a supported after many years.

I have purchased quite a few shoes,But I think I have found the best shoe…it’s the old skool 36 style,And I think it’s there best one yet..don’t stop making that shoe…I’ll be buying more of those shoes in the future…if there still available

I recently ordered from Vans and while their products are great and the in-store experience is still good, their delivery service is extremely slow. In today's society, it feels like their online ordering system is stuck in the 90s. It took at least a week and a half for my order to arrive, and that's with paying for delivery. This kind of delay would only be forgivable if the delivery was free. Vans really needs to step up their game when it comes to online orders.

Disgusting customer service! So the moment I learned my PayPal account got scammed I called customer service to cancel the order. They were rude and unhelpful, told me I can not cancel order because it has been processed even though it's only been a few hours. A couple days later I got an email from them that "my not so my order" has been shipped)). The best part about it they’re not getting paid for it. I contacted PayPal and they told me right away they knew that order was a scam so they’re not paying for it.

I've visited several stores in South Korea and they've all been great. The sellers are always friendly, The prices even in high end area were discounted. I'd say the quality of shoes and accessories especially comparing to the price deserve 5 stars.

Absolute terrible UX on website. Incapable of properly customizing shoes with terribly clunky workflow. Would have had a sale out of me for the first time in 20+ years, had the process worked as design. Unfortunately, I will not be purchasing from this tired old brand with a very outdated website to boot.

DISGUSTING customer service, if you could call it customer service!?

My online return was received by Vans on the 03/01/2025 and they STILL haven’t refunded me anything.

I haven’t contacted Vans almost on a daily basis to enquire about my money and they just give excuse after excuse! Maybe they’re going into liquidation or maybe they need to.

Do NOT buy anything from these scammers.

It’s been almost a month and I’m still waiting for my money, so I can afford to eat.

I will NEVER ever use this company again and I will share this with all of my social media followers too!

Poor quality shoes, cracked between the strip that covers the sole and the upper where the shoe bends when walking. These guys offer a 6 warranty, nothing mentioned or printed on the purchase slip. I would have thought a minimum of 12 months. The snigger kind of attitude from the staff at the Waterfront store, almost like they got satisfaction out of telling me they couldn’t replace them. I will never support Vans and I will never buy another pair, absolute rubbish.
I have got Adidas & Nike trainers I have had for more than 5 years and they are still perfect, I am light on shoes, in fact the soles of these Vans show NO wear at all.

Placed order for shoes on January 18 got email saying order canceled out of stock no problem two days later I get email saying two pairs available and at double the cost than the first order! Called customer service and was told the second order for same shoes is being shipped directly from store like why couldn’t they have done that the first time I ordered them at the lower price now I pay double the price and now they want to ship them from store but yet first time it was a flat “out of stock” apparently NOT out of stock if they are now coming from a store! BAD MARKETING SCAM!!!!!THIS IS LAST TIME I ORDER ANYTHING FROM THEM!!!!!

Placed a order for 2 pairs of shoes and a Cap. They packaged the Cap loose with the 2x pairs of shoes in a larger box. When it was received the Cap was dented. Contacted them, explaining didn't want the hassle of returning it, then paying for delivery of a new one. I was offered 15% (£2.50) off. And express delivery. Which I felt was poor. After all it was there mistake in not packing it correctly. Won't be returning. I spent £130 on my order overall, just to put it into context.

Vans used to be a staple brand and highly respected and reliable but in the past few years they must have opted for cheaper materials as their shoes especially are now SHOCKINGLY built. You'll be lucky tk get 6 months out of a pair that the same model even 5 years ago would have lasted years. Absolute disgrace and pure greed. Lost a customer. And many people I know have also stopped supporting the brand.

avoid

Not had any updates on my order since in was completed. Used online tracking says it will apparently arrive on 30th December, but had been advertising delivery before Christmas?!

Your Vans Order 70947119 - If I could give no stars I would!! Appalling customer service, ordered adult snap back received a kids one, said they would raise it to the right department and return it, as it's now the 23rd December thats a present I will not get in time if I did send it back and they don't care apparently "you accept this could happen when ordering" Alexander the customer service agent didn't care and even though it was their error, didn't offer a replacement refund nothing!! Avoid at all cost absolutely appalling, don't know how anyone can run a company like this!! Thank god for Amazon saving the day having the actual item I wanted available for next day delivery! Stay clear and spend your money elsewhere where customer service still exists!! First and last order

One time I was returning a shoe that doesn’t fit my size, and while I returned it, it didn’t give me the refund for my return. I want answers.

The customer service from this company is absolutely appalling! I ordered something as part of a Christmas present on 2nd December, and this went to Yodel (another appalling company) 3 days later, and then nothing. Total radio silence. I had to go back and forth between Vans and Yodel - Yodel telling me I had to contact Vans, Vans saying they would contact Yodel but never did. I followed up with Yodel who advised Vans had not been in touch, and I again had to get in touch with Vans. I sent emails and received generic emails, I spoke to Vans customer service agents Mariana and Ines, both unhelpful. Mariana was supposed to get in touch with Yodel, but did not. I spoke to Ines, bearing in mind this was 4 days later, who said an investigation was open and would hear back in 72 hours. I asked if this was 72 hours from when I first raised the issue (knowing it was past the due date) or from now, and she said from now. There was no sense of urgency at all from the team. I told them that I would be taking this further and immediately after my chat ended I received an email from Mariana telling me that it would be delivered this week. Of course, my delivery never came. It is now 5 days until Christmas, and I have not received any parcel or updates. (18 days since I ordered). I emailed Mariana to inform her that the parcel hadn't arrived and she responded to say I would be refunded. (I'll be keeping my eye on this as I don't trust them at all). This should have happened a week ago, or another should have been sent out on priority delivery. I now won't be able to give this as a Christmas present, and have been left with very little time to get something else. The customer service was shocking, and the support was terrible. Delayed responses, lack of urgency, lack of care.

No online customer service? Chandler mall in store customer service, did nothing offered nothing. I haven’t bought vans since the 90s, I know why they are a faceless corporation like so many. Why would they tell me the shoes are in stock in the store so I purchased them take a bus to a crap mall in chandler and oh it will be shipped there in a few days. I could have had it shipped to my house cheaper. VANS IS A JOKE. Prices went up quality down, customer service left completely

Ordered during Black Friday and immediately got a notification saying it had been shipped, the tracking didn’t change for a week and then suddenly on the day of storm Darragh it was listed as “handed to customer”. It was not…
I live by myself and was at work during this day, I didn’t get back until 8pm so it couldn’t have been handed to myself, I checked army home camera, no one delivered anything that day and there is no photo of the delivery that’s usual with Yodel.
I tried to get in contact with Vans only to be met with an Ai chat that does little except turn looking up tracking information into a conversation, clicked ‘more help’ and after waiting four hours for a human, I decided to try again later.
Three days of the same experience, I decided to email them and was met with another Ai wall where I was told a human would get in contact with me… seven days later I get no response, so I email again demanding my money back and within 24 hours I get a response “we’ve undertaken our investigation and are satisfied items were shipped correctly, we will not be issuing a refund on this occasion”

So I’m out £100 and no further forward with the items I need, I have issued a chargeback through PayPal, hopefully I will get my money back and I won’t be using the Vans website going forward.

Sent me the completely wrong item.
No response to emails to get this issue fixed and get the product I ordered.

The worst shoes ever. After one year of use they are falling apart and the sole is worn through. This pair is my first and will no doubt be my last.
Don’t waste your time and money.