The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find Vanquis very easy to use, the interest rate is very high , but it is helping me to balance out my financial situation.. I did find it a bit disappointing when i was refused credit limit incre... See more
Company replied
Modern helpful app where I van manage and keep check on my account. Helpful customer services and am easy to use system. I have used my card to build my credit score and give me purchase protection. I... See more
Company replied
Ive found Vanquis to be an excellent credit card. The app is great. Easy to track spending and make payments. They periodically offer to increase credit limit which you dont need to accept. I first... See more
Company replied
Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.3
Excellent
44K reviews
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It’s easy to use
19 August 2026
Reply from Vanquis
Hi Mark - We're so glad to hear that you found it easy to use! We appreciate you taking the time to share your positive feedback with us.
Elle - Customer Experience
Reply from Vanquis
Hi Mr King - We appreciate your feedback and regret the frustration with the new app. If you need support with using the app, please call 0330 099 3000.
Elle - Customer Experience
My experience on using vanquis is very good
My experience on using vanquis is very great. I have good credit limit as well as all features. I used to get all updates.
13 August 2026
Reply from Vanquis
Hi There - We're so pleased to hear you're having a great experience with us and appreciate the good credit limit and features. Thank you for your positive feedback!
Elle - Customer Experience
the frequency of being asked to use my…
the frequency of being asked to use my PIN when making contactless transactions is very off-putting. This often happens even when making small transactions with the same merchants I use day and daily. I find it very hard to accept that this is for security reasons
30 July 2026
Reply from Vanquis
Hi Joe - We appreciate you sharing your concerns regarding the frequent PIN requests for contactless transactions. We understand how inconvenient this can be, especially for regular purchases. We are constantly working to balance security with convenience and will review this feedback.
Elle - Customer Experience
Company keeps me informed on offers etc…
Company keeps me informed on offers etc plus 2 increases in limit.
14 August 2026
Reply from Vanquis
Hi Ron - We're happy to hear that our proactive communication and credit limit increases have been beneficial for you. We appreciate your positive feedback!
Elle - Customer Experience
15 minutes and nobody answered the…
15 minutes and nobody answered the phone.For a Company your size it is quite disgusting.Jeff Binns
18 August 2026
Reply from Vanquis
Hi Stephen - I'm sorry to hear we have fallen short of your expectations. I have attempted to give you a call to discuss further but unfortunately was unable to reach you on the mobile number you have provided us. Please give a call to 0330 099 3129 and a member of the team will happily discuss this further.
Elle - Customer Experience
Reply from Vanquis
Hi Diana - We are so happy you had a great experience. Thank you for sharing your positive feedback with our team!
Elle - Customer Experience
Very helpfull nothing was to much…
Very helpfull nothing was to much trouble,10 out of 10 sorted a cash zero percent transfer of £ 2000.00 reinstated my app and arranged a minimum payment of £220.00 to clear my balance transfer ,spot on .
3 August 2026
Reply from Vanquis
Hi Adrian - We're so happy to hear that our team was able to assist you efficiently with your cash transfer and app reinstatement! It's great to know that everything was sorted out to your satisfaction.
Elle - Customer Experience
Really good communication.
Really good communication every month to remind me that payment is due,
Really easy to use app that helps loads to keep an eye on my account.
21 July 2026
Reply from Vanquis
Hi Paul - We are so pleased to hear you find our monthly payment reminders helpful. It's great that our app makes it easy to monitor your account!
Elle - Customer Experience
Reply from Vanquis
Hi George - We appreciate your feedback and are so glad you found our team easy to contact and that you received efficient service! Thank you for your review.
Elle - Customer Experience
Really easy to use and amazing keeps…
Really easy to use and amazing keeps you informed about payments due and how much always pay over the minimum amount looks brilliant on line and amazing customer service
19 August 2026
Reply from Vanquis
Hi Julie - We're so pleased to hear you find our service easy to use and that you're kept informed about your payments! It's wonderful that you find our online experience brilliant and our customer service amazing. Thank you for your positive feedback.
Elle - Customer Experience
Reply from Vanquis
Hi Dipaly - Thank you for your 5-star review. I'm glad to hear that you are happy with the service we provide.
Elle - Customer Experience
They are a very good company
Your a very good company had no problems easy to use app 10 out of 10
19 August 2026
Reply from Vanquis
Hi Craig - We appreciate your positive feedback and 5-star rating! We're so pleased to hear that you've had no problems and find our app easy to use.
Elle - Customer Experience
Very user friendly and quick to use
19 August 2026
Reply from Vanquis
Hi Kish - We appreciate your positive feedback! We're so glad you found it user-friendly and quick to use. Thank you for your five-star review.
Shelley - Customer Experience
This credit card has been so amazing…
This credit card has been so amazing for so many reasons. It has helped rebuild credit rating and also got us as a family out of trouble when times were really hard
16 February 2026
Reply from Vanquis
Hi Susan - We're so glad to hear our credit card has been such a positive and helpful tool for you and your family, especially during challenging times and in rebuilding your credit rating. Thank you for sharing your wonderful experience!
Elle - Customer Experience
Great credit card
Ive found Vanquis to be an excellent credit card.
The app is great. Easy to track spending and make payments. They periodically offer to increase credit limit which you dont need to accept.
I first signed up with them as my credit score needed improving and Vanquis certainly helped there and has helped me get it back to excellent .
19 August 2026
Reply from Vanquis
Hi Kara - We're so pleased to hear you find our credit card excellent and that our app makes tracking spending and payments easy. It's wonderful that we could help improve your credit score. Thank you for your positive feedback!
Elle - Customer Experience
Everything is very straightforward and…
Everything is very straightforward and I get notifications through my app which is great
Everything very satisfactory thank you
19 August 2026
Reply from Vanquis
Hi there - We're so glad to hear that everything is straight forward and that you find the app notifications helpful! Thank you for your very satisfactory feedback.
Shelley - Customer Experience
I have never had a problem with the…
I have never had a problem with the card, plenty of help when it was needed, keeping you a head of the game
13 August 2026
Reply from Vanquis
Hi George - We're so pleased to hear that you've had such a positive experience with your card and that our support has been helpful when needed. Thank you for your kind words!
Shelley - Customer Experience
Reply from Vanquis
Hi Akimu - Thanks for taking the time to share your feedback. We are pleased to hear you're happy with the service you have received.
Shelley - Customer Experience
Reply from Vanquis
Hi Les - We appreciate your positive feedback and 5-star rating! We're so pleased you find our app easy to use and secure, and that it keeps you updated on new policies.
Shelley - Customer Experience
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