The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find Vanquis very easy to use, the interest rate is very high , but it is helping me to balance out my financial situation.. I did find it a bit disappointing when i was refused credit limit incre... See more
Company replied
Modern helpful app where I van manage and keep check on my account. Helpful customer services and am easy to use system. I have used my card to build my credit score and give me purchase protection. I... See more
Company replied
Ive found Vanquis to be an excellent credit card. The app is great. Easy to track spending and make payments. They periodically offer to increase credit limit which you dont need to accept. I first... See more
Company replied
Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.3
Excellent
44K reviews
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They always inform me of payments…
They always inform me of payments coming out, saved me money on a transfer and always keep me updated via email, superb service
20 August 2026
Reply from Vanquis
Hi Kevin - We're so pleased to hear that you appreciate our payment notifications and updates. It's wonderful that we could save you money on a transfer and provide superb service!
Ruk - Customer Experience
I rate my experience as I've never had…
I rate my experience as I've never had any problems using my card
3 August 2026
Reply from Vanquis
Hi Kim - We appreciate your positive feedback and 5-star rating! We are so pleased to hear that you've never had any problems using your card.
Ruk - Customer Experience
Never have any issues when needed to…
Never have any issues when needed to contact you I’ve always had anything sorted out without any problems or issues
20 August 2026
Reply from Vanquis
Hi Robert - We're so pleased to hear that you've consistently had positive experiences when contacting us and that any issues have been resolved smoothly. Thank you for your kind words!
Ruk - Customer Experience
The purchase and cash interest rate is…
The purchase and cash interest rate is very high.
20 August 2026
Reply from Vanquis
Hi there! We appreciate you sharing your concerns regarding the interest rates. We are always reviewing our offerings and value your feedback as we strive to improve. Have a great day!
Ruk - Customer Experience
Love Vanquis
Love Vanquis. They are reliable and fair. Always answer your calls and help you build a better future
20 August 2026
Reply from Vanquis
Hi Carole - We appreciate your positive feedback and 5-star rating! We're so pleased to hear that you find us reliable and fair, and that we're helping you build a better future.
Ruk - Customer Experience
The worst company to get a credit card…
The worst company to get a credit card with. No compassion or care for customers and very dismissive. I have had several issues with this company and none were dealt with professionally. Go for ANY other credit card provider. I have had pneumonia for the last couple of months and was not at work and instead of this being discussed when I called they have sent my outstanding amount to debt collectors. They do not care about there customers.
20 August 2026
Unprompted review
Reply from Vanquis
Hi Lakisha - I am truly sorry to hear about the difficulties you've experienced and the frustration this situation has caused, especially given your recent illness. It's concerning that your issues were not handled professionally and that your outstanding amount was sent to debt collectors. If you would like to make a complaint, please get in touch and we'll investigate it for you. Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to vanquis.customercare@vanquis.com. Make sure you tell us about your complaint and how it impacted you.
Ruk - Customer Experience
Vanquis don’t have loyalty for long…
Vanquis don’t have loyalty for long customers . I’m not sure why I kept on getting this email of due for increase and when I respond it would be a rejection.
I have maintained my payment regularly without any defaults in a very long time
I feel very disappointed and have planned to pay off the balance and wouldn’t want to use it again.
Please I don’t need that increase limit offer anymore
20 August 2026
Reply from Vanquis
Hi Gloria - We appreciate you sharing your experience. We're truly sorry to hear of your disappointment regarding the credit limit increase offers and subsequent rejections, especially given your consistent payment history. We understand how frustrating this must be. Your feedback is important to us as we continuously strive to improve our services. If you would like to make a complaint, please get in touch and we'll investigate it for you. Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to vanquis.customercare@vanquis.com. Make sure you tell us about your complaint and how it impacted you.
Ruk - Customer Experience
,best card allways look after you you…
,best card allways look after you you ur not just a number but part of a family
20 August 2026
Reply from Vanquis
Hi Joyce - We are so happy to hear that you feel like part of our family! We truly value your kind words and appreciate your positive feedback.
Ruk – Customer Experience
Vanquis card
I have a great experience with Vanquis as the app is great, communication is very good and the knowledge of knowing it is there if required. Thank you to all the team
20 August 2026
Reply from Vanquis
Hi John - We're so pleased to hear you're having a great experience with us! It's wonderful that you find our app great and our communication very good. Thank you for your kind words to the team.
Ruk – Customer Experience
Reply from Vanquis
Hi Debbie - We appreciate your positive feedback and 5-star rating! We are so pleased to hear that you found our team helpful and our statements easy to understand.
Ruk – Customer Experience
Still not sored it was a waste of time…
Still not sored it was a waste of time ringing them
19 August 2026
Reply from Vanquis
Hi Jason - We are truly sorry to hear that your issue remains unresolved after contacting us. We understand your frustration and appreciate you taking the time to share your feedback. We are always working to improve our service. Please wait for your final response letter from our complaints team. Take care!
Ruk - Customer Experience
Great Experience with Vanquis
I’ve had a very good experience with my Vanquis credit card. The application process was straightforward, the app is easy to use, and I can easily keep track of my balance and payments. The card has also been helpful for building my credit history. Customer service has been helpful whenever I’ve needed assistance. Overall, I’m happy with Vanquis and would recommend it to anyone looking for a credit-building card.
1 August 2026
Reply from Vanquis
Hi Arpan - We're delighted to hear you've had such a positive experience with us! It's wonderful to know that our application process was straightforward and that our app helps you manage your account with ease. We're also pleased that our card has been beneficial for building your credit history and that our customer service has been helpful. Thank you for your recommendation!
Ruk – Customer Experience
Always there to help
Always there to help, amazing offers on balance transfers and cash advances if needed. Excellent app to manage your account with ease. Thank you Vanquis
18 August 2026
Reply from Vanquis
Hi Wayne - We're so happy to hear that we're always there to help and that you appreciate the offers available. It's great that you find our app excellent for managing your account with ease!
Ruk – Customer Experience
I’ve been scammed
The beginning of July I was scammed by a company that does not exist. Normally any other credit card company would accept this and immediately refund the money that was lost. Unfortunately Vanquis in their infinite wisdom seemed to accuse me of fraud or so it seems to me. I have been an upright citizen for 77years and have never cheated anyone. The investigation concerning this scam is continuing after a month and there is no conclusion as yet even though I supplied positive evidence along with phone numbers to reinforce this evidence but nothing has been done. May I suggest Vanquis closes this waste of space department and reopen with capable staff.
3 August 2026
Reply from Vanquis
Hi Donald - We are truly sorry to hear about the distressing experience you've had with the scam and the subsequent investigation. We understand your frustration regarding the ongoing process and the feeling of being misunderstood. We want to assure you that we take all claims seriously and are committed to resolving these matters thoroughly and fairly. We are actively reviewing your feedback to improve our processes and ensure our team provides the best possible support. Can see a complaint has been raised, Please allow up to 56 days for a resolution to be provided. If you're still unhappy with the resolution, please seek further support with the financial ombudsman service. Take care!
Ruk - Customer Experience
Reply from Vanquis
Hi Dewayne - Thanks so much for taking the time to rate the service. We appreciate the 5-stars!
Ruk – Customer Experience
Great service…
Great service and concise communication about credit. Gives tips on managing credit and monitoring if credit increase is right before giving additional credit to you.
19 August 2026
Reply from Vanquis
Hi There - We're delighted to hear you've experienced great service and clear communication regarding credit. It's wonderful to know our tips for managing and monitoring credit have been helpful. Thank you for your positive feedback!
Elle - Customer Experience
Reply from Vanquis
Hi There - Thank you for your 5-star rating. I'm so pleased that you are happy with our service.
Elle - Customer Experience
Excellent card
Excellent card, good communications, rising credit limit, interest a little high but acceptable. easy to use.
19 August 2026
Reply from Vanquis
Hi Keith - We appreciate your positive feedback and 5-star rating! We're so happy to hear that you find our card easy to use and that you've experienced good communications and rising credit limits.
Elle - Customer Experience
I like the balance transfer
I like. Vanquish especially the balance transfer zero interest 6 months offer
19 August 2026
Reply from Vanquis
Hi Shirley - We're so glad you appreciate the balance transfer offer! We value your positive feedback.
Elle - Customer Experience
Easy to see if you need to pay
Easy to see if you need to pay, easy to see all information, great app, I wish with the transfer offers to have longer time and smaller fee
19 August 2026
Reply from Vanquis
Hi Jean - We're so glad you find the app easy to use and that all the information is readily available. We appreciate your feedback regarding transfer offers and will certainly pass it along.
Elle - Customer Experience
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