Delay is shipping not camunicated to shop. Came with a 2 pin plug on the charger, Ireland uses 3 pin. Had problems updating the firmware in my house. Eventually worked when I used mobile network. Stil... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've had the bike for 2 weeks, it cycles like a dream. Unfortunately the kicklock doesn't work as it doesn't properly register if it's locked or unlocked. I have to keep resetting it which is really a... See more
Company replied
Just received my new VanMoof S5 last week – and I have to say, I’m absolutely thrilled! 🚴♂️✨ Delivery went smoothly, setup was super easy, and riding it is pure fun. A big shout-out to Joppe... See more
Company replied
The bike is great but there was a lengthy delay between placing the order (& indeed paying) & the bike arriving. This was blamed on a change in warehousing in Holland but was very annoying. I only had... See more
Company details
About VanMoof
Written by the company
In September 2023, we – McLaren Applied – bought VanMoof following its bankruptcy. At the new VanMoof, we’ve made it our mission to put our riders first. We've built a robust partner network and revamped our supply chain to keep riders moving.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
Contact info
Amsterdam, Netherlands
- www.vanmoof.com
VanMoof S6
3.4
Average
9K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The new S6 is an excellent bike and…
The new S6 is an excellent bike and especially the shifting has improved massively. So far no errors or other issues we have all experienced with the pervious versions.
5 November 2025
Reply from VanMoof
Hello and thank you for your positive feedback, we're very glad that you're enjoying your S6.
Happy Riding!
We bought a new bike
We bought a new bike. After 1 week it started unlocking in the middle of the night. Alarm going off and al the lights flashing. After contacting van moof we only got the reaction to go to a bike shop to get if fixed. No bikeshop wants to help is with the problem.
The cycling itself is good but the error/problem is not. And the service is horrendous.
2 November 2025
Reply from VanMoof
Hello Wouter,
Thank you for reaching out to us. We are sorry that your bike has not been working as it should. We understand how frustrating it can be when it unlocks and sets off the alarm during the night, especially when it has been hard to find a shop that can help.
We want to make sure you receive the right support as quickly as possible. We kindly ask you to contact us through the contact form on our website. Our support team will assist you further with getting this resolved and guide you accordingly.
After using the bike two times it stopt…
After using the bike two times it stopt working .Checked everything online, reset didn’t work. Very disappointing . Retailshop I bought the bike is taking it back. Cheap Dutch engineering
1 November 2025
Reply from VanMoof
Hello Rich,
Thanks for sharing this. It is really unfortunate that your bike stopped working after only a couple of rides. That is absolutely not the experience we want you to have.
It is good to hear that the shop where you purchased it is already taking the bike back for you. They will be able to check what caused the issue and help you further from there.
We appreciate you giving our bike a try, even though it clearly did not start the way it should have. If you ever decide to give us another chance in the future, we will do everything we can to make sure things go right from the start.
Its was and with S6 still is a great bike!
29 October 2025
Reply from VanMoof
Hello Remco, thank you for your positive feedback, we're very glad that you're happy with your bike.
Happy Riding!
The matte paint is very delicate easy…
The matte paint is very delicate easy to get damage or scratches. Also the bottom was damaged the first week, I got to replace them.
31 October 2025
Reply from VanMoof
Hello Murui,
Thanks for sharing your experience with us. We will make sure to share this internally.
If you notice anything else or need help, we are here to support you. Enjoy your rides!
Reply from VanMoof
Hi Karin, thank you so much for sharing your feedback with us, we're very glad that you're satisfied with your bike.
Have fun Riding!
Just love it
I love the front carrier attached on the frame, color and the turbo button. Handling is also great. Had an issue, but support helped me very good (software update). I'll hope I van use it for many years.
13 November 2025
Unprompted review
Reply from VanMoof
Hello and thank you for sharing your experience!
We're very glad that you're happy with both the bike and our service, that is exactly what we're aiming for.
Thank you again for taking the time to share your feedback with us, happy Riding!
Reply from VanMoof
Hello Gabriel,
That’s great to hear! We’re really happy your S6 makes your daily rides such a pleasure. Enjoy every commute!
New Vanmoof S6 bike is a perfect ride
Vanmoof services have been increased as well as the bike quality. The Vanmoof S6 is really a good product, with a great design and color.
13 November 2025
Unprompted review
Reply from VanMoof
Hello Frank, thank you so much for your great feedback, we're thrilled that you're overall happy with your S6.
Happy Riding!
Overall not worth the money
Overall, it does the job. Compared to my old S3, it looks better and feels sturdier. However, I still often take my old S3 because of its speed, smoothness, and brakes. The brakes on the S6 make a very annoying noise, and the alarm sometimes goes off while riding and even in sleep mode during the night. That’s quite frustrating.
For the amount of money you pay, I would have bought something else. In my opinion, it’s not worth the price tag.
8 November 2025
Reply from VanMoof
Hello Niek, thank you for sharing your honest feedback with us.
We’re truly sorry to hear about the unusual issues you’ve experienced, our support team and service partners are here to help get this sorted as quickly as possible. Please reach out to your local service partner so we can inspect the brakes and alarm system and ensure everything performs as it should.
We appreciate your patience and the time you took to share your thoughts, we’ll make sure your S6 meets the high standard it was designed for.
Great bike
The design, the technology, the boost mode on the bike, the fact that you can find your bike on your iPhone... everything works perfectly well. great job and great bike honestly.
29 October 2025
Reply from VanMoof
Hello, thank you for sharing your great feedback with us. We really appreciate it and we're very glad to hear that you're overall happy with your bike.
Happy Riding!
great e-bike
great e-bike, perfect handling, everyday it‘s a pleasure to ride since 5 years!
10 November 2025
Unprompted review
Reply from VanMoof
Hello Alfred,
Thanks for sharing this! It’s great to hear that your VanMoof is still bringing you joy after all these years. We love knowing it continues to deliver that smooth ride every day. Here’s to many more happy kilometers ahead!
The bike is fantastic
The bike is fantastic, but unfortunately, it’s not suitable for US citizens. The S6’s maximum speed is limited to 25 km/h. I eagerly anticipate Vanmoof’s upcoming update for their bike in the US, which will allow it to reach the legal speed limit of 35 mph.h
22 October 2025
Reply from VanMoof
Hi, thank you for sharing your thoughts and for your enthusiasm for the S6, we’re thrilled to hear you’re enjoying the bike!
We’d like to let you know that the speed of our bikes is limited to comply with regulations in the regions where they are available. We also truly appreciate your input about the US version and will take it into consideration as we continue to improve our products.
Reply from VanMoof
Hello Cyril, than you for your positive feedback. It's great to hear that you're happy with your bike.
Happy Riding!
Great bike. - not all digital functions are working reliable
The bike is great and the digital features are complementing the experience.
Never the less the reliability of the digital features, which can be used via the four buttons are not always reliable. While using them from the app, there are working all the time. But ringing the bell via app is not an option during the drive, hence it sucks if it is not working as intended. The next drive or later during the drive it is working again.
15 October 2025
Reply from VanMoof
Hello, thank you for sharing your feedback and for your kind words about the bike, we’re really glad to hear you’re enjoying the overall ride experience.
We’re sorry to hear that not all functions have been consistently reliable. We completely understand how frustrating that can be, especially when you need it to work on the go. Please feel free to contact our support team or an authorized VanMoof service partner to get this thoroughly checked.
We really appreciate you taking the time to share your experience and we're here to help.
Delivery times are inaccurate
Delivery times are inaccurate. VanMoof specifies a period during which the S6 will be delivered, but three weeks after the planned delivery date, it still hasn't arrived.
24 October 2025
Reply from VanMoof
Hello and thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about your experience and understand how frustrating it is to wait longer than expected for your new S6. We’ve recently updated the expected delivery dates on our website to provide more accurate timelines and better transparency.
Thank you for your patience, we truly appreciate your understanding as we work to get your bike to you as soon as possible.
Everything will be fine now
In fact, the S6 only worked on the first day. It took a whole 4 km before the motor stopped providing assistance.
The dealer's workshop was unable to repair the fault, so the bike had to be sent in. Apparently, I am now supposed to get another S6. The dealer has not yet been able to give me a date for this. I actually thought that the new bikes from van Moof would be more reliable than the old ones. Some years ago I had already this experience with the S2. Obviously, I was wrong!
20 October 2025
Reply from VanMoof
Hello Dirk, thank you for sharing your experience with us.
We’re very sorry that your experience with your S6 has been impacted by this issue. We completely understand how disappointing this must be. While our team is actively working on a fix, we encourage you to stay in close contact with your local partner. Rest assured, we are committed to ensuring this is resolved as quickly as possible.
More than happy with my S6
Even better than the VanMoof S3 with the new features.
More than happy with my S6!!
17 October 2025
Reply from VanMoof
Hello Claire, thank you for your positive feedback, we're very glad that you're enjoying your S6.
Happy Riding!
Van Moof is the best
I am the proud owner of an S5 and my girlfriend has an A5. The Van Moof cannot be compared to any other e-bikes on the Dutch market. The finish alone is incredible—no wires, nothing. The design is 100% unique, and the new 6 series is even more beautiful, with no welds on the frame. Yes, you shouldn't have any problems with the cartridge or other electrical components. Hopefully, the new owner (McLaren) is aware of this and they will be easier to obtain. But the bike is unique, truly a riding experience you will never forget.
31 October 2025
Unprompted review
Reply from VanMoof
Hello Aldo,
Thank you for your insightful review. It’s wonderful to know how much you and your girlfriend appreciate your VanMoofs! We truly value your positive feedback regarding the design and riding experience. That sleek appearance is precisely what we aim for.
We also appreciate your comments on the components and cartridge availability.
Wishing you many more enjoyable rides together!
Gorgeous ...
I love my new VanMoof S6.
It has a great feeling.
The design is gorgeous.
I always feel happy when I climb up the bike and start on the road.
I feel different.
I feel great.
Thanks VanMoof!
17 October 2025
Reply from VanMoof
Hello Martin,
It's fantastic to hear that! We are delighted that your S6 brings you so much happiness with each ride. This is precisely the experience we aim for all VanMoof riders to have. We appreciate you sharing your excitement, and may you enjoy every smooth and stylish kilometer ahead!
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