Vanilla Underground Reviews 

Good quality item
Prompt delivery, will definitely use again

Excellent quality,good delivery, highly recommended ,

Avoid this retailer, the customer service is absolutely shocking.

When I received my order it was stained, I have proof I had opened the parcel as soon as i received it and took photos. They’ve told me I have to paid for return postage to be able to receive a refund… I simply asked for a replacement and said I was happy to return and got told no.

Absolutely shocking! I won’t be purchasing from them again and certainly do not recommend this retailer

The actual purchase was straightforward. The speed of delivery was excellent. Was I pleased with the Hot Wheels backpack set? Well, I'm just about to order a second one.

Good product, service and delivery. Thank you.

Easy to use site. My purchase came quickly and was lovely quality. My granddaughter LOVED her present. My discount as first time purchase didn't work. I emailed and they were so quick to respond and process refund. Thankyou and I'd definately use this company again.

Good quality item which arrived in super quick time. Harry Potter hoodie for my HP mad granddaughter, she has sensory issues, so needs very soft material. This was perfect and not seen anywhere else on the internet.

Super fast next day delivery. No hassle return/exchange. Excellent sweatshirt. Really impressive service. Ace!

Couldn’t recommend enough. Huge variety of choice and it hadn’t even been 24 hours since I placed my order and my order was at my door. Excellent quality too!

Really love the clothes I buy for my grandchildren and the whole speedy process.Unfortunately had to take a star off because the dressing gown came shrink wrapped and looked awful.It is hanging up until Xmas to hopefully drop the creases.
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Delivery very quick even after a mistake on my part. Return was easy with label provided, tho not free. However my reorder of the bigger size in child slippers was dealt with extremely quickly once again.

Ordered a Wednesday Addams T.Shirt and sweatshirt, which I could not find anywhere. When I received the iteam it was in excellent condition, as described, will buy other products from VU again.

super quick delivery - arrived the next day!

Very happy about how quickly my parcel was delivered and the cost of delivery as I find some companies charge more for delivery than the items you’ve ordered cost.

I did find the waistband on my Grandson’s PJ’s were a little on the small side so glad I ordered the next size up from his age, he loves them which is the important thing and the quality is good. I will be ordering from them again.

Ordered a hoody, arrived quickly, great quality, hassle free. Would order again

The sweater I purchased print was ruined on its first wash (even with following washing instructions!) I contacted customer service and they very kindly sent out a brand new one to me - this one did survive the wash thankfully! On top of excellent customer service their postage was very fast. Would purchase from again!

Great product, fast delivery. Thanks!

Delivery arrived on time. Well packaged product. Quality material even after washing. Good fit. Size appropriate.

Even though I've had to return the items I purchased, (too small) I can't fault their customer service, the items arrived promptly, and I messaged them to say I was returning them and they replied straight away, you can't ask for more than that.