It was brilliant they are so soft and comfortable the Griffiondor Harry Potter Women's pyjamas. Would give it a full 5 but due to it being sent with evri and evri having lost so many parcels of mi... See more
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Review summary
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Reviews shaping this summary
Delivered on time and as described
Fantastic quality at a really good price. Absolutely beautiful quality and illustration of Mowgli and Baloo. My granddaughter will love these. I know these are boys pyjamas but they are perfect for li... See more
Great company great choices the store stocks different items and thinks outside the box great prices kept in the loop item sent well packaged and fast delivery you can't ask for better than that huge... See more
Company details
Written by the company
Vanilla Underground is a UK based independent online business showcasing a variety of T Shirts, hoodies, vests, sweaters and more. We’re inspired by current trends and cults as well as retro and classic icons; we bring you popular culture in a way that suits you. The small team here at VU work hard to make sure you get the best quality and the best service all the time, every time. We're always here to help, there's no sales jargon, no corporate gobble-de-gook just real people with real answers hoping to put a smile on your face. We sell across the UK and Ireland as well as around the world; but wherever you are we love to hear from you so don’t be afraid to get in touch and give us your feedback.
Contact info
Unit 5 Borman, Apollo, Lichfield Industrial Estate, B79 7TA, Tamworth, United Kingdom
- 01827 769115
- customercare@vanillaunderground.com
- www.vanillaunderground.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 24 hours
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Super quick delivery
Super quick delivery, especially considering how close to Christmas I ordered the t shirts
Great design and have washed well
12 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
I hadn't heard of Vanilla Underground…
I hadn't heard of Vanilla Underground before, but I'm very glad I found them...
Great products, really good prices, quick delivery...
Very pleased...I will be back
12 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
First time buyer......
My first time purchasing from Vanilla Underground. Item exactly as pictured. Good quality material. I will be purchasing from them again. Thank you!
9 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Absolute abysmal
Absolute abysmal! Quality is dreadful. Wouldn't even wear it to bed! Also smell is awful! Returns within an hour of delivery! Avoid!!!!!
23 December 2024
Unprompted review
Reply from Vanilla Underground
We are sorry to hear of your experience. Please can you contact us directly and we would be happy to get this resolved for you.
Arrived on time and as described.
9 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Super fast delivery!!!
Super fast delivery!!!
Very impressed with my purchases both Xmas presents but looked great quality.
Will definitely be ordering again and recommending to family and friends.
Well done guys.
7 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Minecraft Wellington Boots
Quick delivery and very reasonably priced
12 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Great
T Shirt was as described, good quality. Fast delivery in time for Christmas.
6 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
I am very impressed with my purchase
I am very impressed with my purchase. It was even better than I expected it to be.
When it is opened on Christmas day it will be a hit.
I will definitely be using Vanilla Underground again.
20 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Quick delivery
Quick delivery, good quality pyjamas - recipient was pleased!
10 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Poor quality pjs for my grandson not…
Poor quality pjs for my grandson not worth the money won't buy again.
9 December 2024
Unprompted review
Reply from Vanilla Underground
We are sorry to hear of your disappointment. Please can you contact us directly so we can resolve this for you?
Magic purchase
I ordered my item online and it was delivered when they said they would. I was delighted with the item, both the look of it and the quality. The price was very reasonable and overall I was delighted with my purchase
2 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Don’t buy from this company
Don’t buy from this company! I ordered kids pyjamas for Christmas and I received the wrong size in the top. They don’t offer exchange, expected me to buy another pair of pjs and stopped replying. Absolutely shameful this side of Christmas. Would not recommend!
11 December 2024
Unprompted review
Reply from Vanilla Underground
We are sorry to hear of your disappointment. Unfortunately we do not offer exchanges however you can return any unsuitable items to us for a full refund and place a new order for the item(s) you want. If your new order incurs any postage costs simply get in touch confirming your new order number and we will be happy to refund these.
Great service
Great service. Delivery was really quick. Will definitely order again
22 November 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Super fast delivery
Can’t comment on quality as it is a gift I’ve ordered so just checked it was correct and hidden away for Christmas! But very impressed with the item being delivered within 24 hours of ordering, will definitely consider ordering again
Edit after gift given: very pleased with the product and quality.
26 November 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Fantastic ☆☆☆☆☆
Fantastic ☆☆☆☆☆
Super speedy delivery (shipped same day) , items packaged very well. Ordered a kids FNAF hooded blanket and came in a box! And vacuum sealed too.
26 November 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Never received my order
10 December 2024
Unprompted review
Reply from Vanilla Underground
We are sorry to hear you have not received your order. please contact us directly and we will be happy to help.
Once again fantastic 😍
Once again fantastic 😍
Have ordered several times
Every time fantastic quality item
Fast delivery 5*
7 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
First time purchase,item a Christmas…
First time purchase,item a Christmas gift so not sure of fit etc but first class service on communication & delivery.Thank you
2 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Quick delivery
Quick delivery. Won’t know more until Santa delivers this to an eight year old!
23 November 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
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