Up to yet ok but very disappointed that when your told you get years AA cover after email sent by AA to activate it’s for one roadside visit !! Hoping my hold warranty I’ve purchased is genuine, they... See more
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Review summary
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Over all pleasant service and very affordable prices. The only hiccup was that we where told that keys are low battery but promised by the seller that they just put brand new ones in and when get hom... See more
Company replied
Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly a... See more
Company replied
Transaction was very nice and smooth. Kept me updated through every process through emails and when I came into the actual building the staff were very friendly. Simon who dealt with the actual tran... See more
Company replied
Company details
Written by the company
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
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4.0
Great
15K reviews
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Replied to 98% of negative reviews
Typically replies within 2 weeks
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Updated review
Ive totally updated this review. Initially things didnt go so grand-but some great people at V12 sports turned it around. Took a few days but happy in the end, car fixed and the warranty paid for it. V12 decent company and would like to mention Sophie Key and Natalie Barry, Sophie is amazing at sorting issues with warranty, Natalie too.
3 September 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for updating your review. We’re sorry to hear that you remain unhappy with your experience, particularly regarding your Gold Warranty and the costs associated with your recent repair.
We do, however, feel it is important to clarify that warranty claims are assessed in accordance with the terms and conditions of the warranty, and not every component, diagnostic charge or consequential damage is necessarily covered. Any decision regarding what is or is not covered is based on the specific circumstances of the claim and the applicable warranty terms.
We appreciate that having to contribute towards repair costs can be frustrating, especially after purchasing additional warranty cover. We would be happy to review the circumstances of your claim again and provide a clear explanation of what has been authorised, what has not been covered, and the reasons why.
Thank you again for your feedback, and once again we are sorry to hear that you felt unhappy with the outcome.
Ben was friendly and professional…
Ben was friendly and professional throughout the process of purchasing my car. He took the time to explain everything clearly, which made the experience straightforward. Any questions I had were answered in a way that was easy to understand. He was approachable, which made discussing details about the car and its features easy.
28 August 2026
Reply from V12 Sports And Classics
Thank you for the fantastic review! 😊 We’re delighted to hear that Ben was friendly, professional and made the whole process straightforward for you. It’s great to know he took the time to explain everything clearly and answer all your questions. We’ll be sure to pass your kind words on to him. Thank you for choosing us, and we wish you many happy miles in your new car! 🚗✨
Positive experience overall
I was a bit put off when we arrived to the radio blaring out across the whole street. Parking was a nightmare but there are side roads you can use and not far to walk. It was Monday but the place was really busy. We had to wait for them to find the two cars we were interested in but, to be fair, we hadn’t made an appointment. Onder was very pleasant, helpful and knowledgeable. We chose a car and paid a deposit. We collected it on the Friday. Reeco did the handover and it was all very smooth. When we got home we realised there was no locking wheel nut key with the car. I ordered one from Mercedes myself and they refunded the money promptly when I sent the invoice.
24 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for taking the time to share your detailed feedback. We’re sorry that the parking and noise on arrival didn’t give the best first impression, and we appreciate your patience during what sounds like a particularly busy day. We’re pleased to hear that Onder was pleasant, helpful and knowledgeable, and that Reeco made the handover of your new car a smooth experience. We also apologise for the missing locking wheel nut key, but we’re glad the team was able to reimburse you promptly once you sent over the invoice. We’ll make sure your comments are passed on to the team, as feedback like this helps us continue to improve. We hope you’re enjoying your new car and wish you many happy miles!
I purchased a Volvo XC40 from V12…
I purchased a Volvo XC40 from V12 Sports and Classics Wolverhampton. Liam handled the process and was both friendly and professional, answering my questions with knowledge and clarity. The dealership had a good atmosphere, making it easy to feel comfortable while sorting out the details. Liam was efficient throughout, which made things straightforward.
30 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for taking the time to leave us such a great review! We’re delighted to hear that Liam made your experience at V12 Sports and Classics Wolverhampton straightforward and enjoyable. It’s fantastic to know that his friendly, professional approach and knowledge helped you feel comfortable throughout the process. We’ll be sure to pass your kind comments on to Liam and the team. We hope you’re enjoying your Volvo XC40 and wish you many happy miles!
Terrible service
Terrible service, went to buy a car with my son, happy with the deal until they wanted 12% commission to arrange the finance (circa £1800) wouldnt negotiate on bringing that down even though their involvement in the finance is minimal.
They said that Admiral set the commission rates and they couldnt change it yet we arranged finance through another garage, through Admiral at half the commission , just cant trust what they say
Additionally told them we would sort the finance which we did and they noted it on the system then sold the car, which had a £99 deposit on which they havent refunded yet
29 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
We would like to clarify that any commission associated with arranging finance is determined by the finance agreement and lender arrangements, and we always aim to explain the available options and associated costs clearly before a customer proceeds. We’re sorry if you felt this was not communicated clearly during your visit.
We’re also concerned to hear that the vehicle was sold after you had paid a £99 deposit and advised us that you were arranging your own finance.
Your feedback has been passed on to the relevant team to look into.
Fantastic customer service and ease of…
Fantastic customer service and ease of purchase
1 September 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you so much for your fantastic feedback! We’re delighted to hear that you received great customer service and found the whole purchasing process easy and straightforward. We really appreciate your business and hope you enjoy your new car. Happy motoring! 🚗
I bought a car from v12 on 19 August…
I bought a car from v12 on 19 August it’s has a problems in it. I spoke to them they are not be able to sort me out. Cause when u call them they will pass it to some others department. They will says it’s not us v12 have to deal with it I send them email as well but unfortunately nothing happen . Don’t ever go back to them 2nd & last bad experience. Very bad service
17 August 2026
Reply from V12 Sports And Classics
We’re sorry to hear about your experience and the issues you’ve had with your vehicle since purchasing it on 19 August.
This is not the level of service we aim to provide, and we understand how frustrating it can be when you feel you are being passed between departments without getting a clear resolution.
We would like the opportunity to look into your case properly, including the concerns with the vehicle and the communication you’ve received so far. Please contact our aftersales department with your vehicle registration and contact details so we can identify your case, review what has happened and ensure it is passed to the appropriate team for further investigation.
Thank you for bringing this to our attention, and we apologise for the frustration caused.
Everything was spot on
Everything was spot on. I had a great experience buying car from this garage. The whole process was smooth, straightforward, and stress-free. Zaynah and Dipesh were friendly, professional, and very helpful throughout, with no pressure to buy.
The car was exactly as described, in great condition, and reasonably priced. Everything was handled efficiently, and I felt like that I was dealing with a trustworthy and genuine garage.
Highly recommend them to anyone looking to buy a car. Excellent service from start to finish!
26 August 2026
Reply from V12 Sports And Classics
Thank you so much for your fantastic review! We’re delighted to hear that you had such a smooth and stress-free experience with us.
It’s great to know that Zaynah and Dipesh were able to make the process friendly, straightforward and pressure-free. We really appreciate your kind words and your recommendation.
We hope you enjoy your new car and look forward to welcoming you back in the future. Thank you again for choosing us! 🚗⭐
Jack and Haeley were amazing
Jack and Haeley were amazing. A wonderful experience all around.
31 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you so much for your lovely review! We’re delighted to hear you had such a wonderful experience with us.
We’ll be sure to pass your kind words on to Jack and Haeley. We really appreciate your support and hope you enjoy your new car! 🚗😊
Up to yet ok but very disappointed that…
Up to yet ok but very disappointed that when your told you get years AA cover after email sent by AA to activate it’s for one roadside visit !! Hoping my hold warranty I’ve purchased is genuine, they will feel my wrath and legal action if it’s not as had couple old customers telling me to be wary but made my own decision…car is beautiful drive, good price ….watch this space I guess!! But be careful as obviously not telling you full details
30 August 2026
Reply from V12 Sports And Classics
Thank you for your feedback. We’re pleased to hear that you’re happy with the car itself and the price, although we appreciate your concerns regarding the AA cover and the warranty you’ve purchased.
We understand that you want clarity around exactly what cover and warranty are in place. Your comments have been passed to the relevant team to look into the details and address the concerns you’ve raised.
We hope the matter can be clarified and resolved for you, and that you continue to enjoy the car.
staff are very helpful and…
staff are very helpful and knowledgeable, finance company was easy to deal with and the whole process went smoothly.
30 August 2026
Reply from V12 Sports And Classics
Thank you for your kind review! We’re delighted to hear that you found our team helpful and knowledgeable, and that everything from the finance process through to completing your purchase went smoothly.
We really appreciate your feedback and are pleased we could make the experience easy and straightforward. We hope you enjoy your new car! 🚗😊
We were greeted by Vish who looked…
We were greeted by Vish who looked after us throughout our purchase.
He is smart, knowledgeable and attentive.
His approach was absolutely spot on and allowed us the time to consider our purchase.
He is extremely professional and a credit to V12
This certainly gave us confidence to make our purchase on the day.
Alpesh was personable and efficient with the transaction.
29 August 2026
Reply from V12 Sports And Classics
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with us.
It’s wonderful to hear your kind words about Vish and his approach throughout your purchase. We’ll be sure to pass your feedback on to him, as well as Alpesh. It’s great to know that their professionalism, knowledge and attentiveness gave you the confidence to go ahead with your purchase.
Thank you for choosing V12 and for taking the time to share your experience. We hope you enjoy your new car! 🚗⭐
The process was straightforward
The process was straightforward, which I appreciated. The dealership had a good atmosphere, and the waiting area was comfortable. It made things much easier.
31 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for taking the time to leave us a review! We’re pleased to hear that you found the process straightforward and that you enjoyed the atmosphere at the dealership.
It’s great to know that our comfortable waiting area helped make your experience even easier. We really appreciate your feedback and hope you enjoy your new car! 🚗😊
Overall a great experience.
Overall a great experience purchasing a new vehicle - Thank you 😁
2 July 2026
Reply from V12 Sports And Classics
Thank you so much for your lovely review! 😁 We’re delighted to hear that you had such a great experience purchasing your new vehicle.
We really appreciate you choosing us and taking the time to share your feedback. We hope you enjoy your new car! 🚗⭐
Purchased a 2023 skoda Octavia or so I…
Purchased a 2023 skoda Octavia or so I thought
Went to collect it as arranged on a Saturday at 12oclock
Turned up at 12 after 5 trains and 4 hours
Booked in at reception and at 12.23 got a call from an irate manager where are you?
Sitting in reception was the answer!!
Anyway after another 20 minutes we found a available office so the nightmare started
Oh you have come for that car well it’s not here as we spotted a cracked windscreen but let’s look for another one!!!
So after 5 hours and no way to get home I agreed to look at current stock and found an older car without leather and less spec but with slightly less mileage
Anyway after nearly 3 hours I left the dealership after promises from Laura Brooke’s that she would pay for my wasted insurance costs and pay for leather seat covers, which nobody offers for this model
Anyway the car broke down 1 week later and I had to replace the 12volt battery at a cost to me of £170 that Hamier and Olivia said the would refund NOT HAPPENED then the car developed more faults that a specialist needs to look at
The earliest I can get is 21st Sept but they said they would sort it
But I think their phones have been cut off because I haven’t heard from them
So to cut the nightmare story short I now have a ten grand flower pot parked outside my house and a bunch of liars sitting in Hinkley with my money
So let’s cut to the reason of reviews
DO NOT GET TAKEN IN FROM ANY OF THE AA REVIEWS OR THE SLIMEY SALES OF AFTER-SALES STAFF AS THEY ARE ALL TRAINED TO OFFER
THERE THERE THERE NEVER MIND BUT GOOD LUCK WITH IT…….
8 August 2026
Unprompted review
Reply from V12 Sports And Classics
We’re sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns.
Your comments regarding the vehicle, the collection experience, subsequent issues and the conversations around the costs incurred have been passed on to the relevant team for further investigation.
We understand you’re looking for a resolution, and the team will review the details of your case and the points you have raised before coming back to you directly.
Thank you for bringing this to our attention.
Jessica was professional throughout and…
Jessica was professional throughout and took the time to explain everything clearly. They answered all my questions without making me feel rushed, which I appreciated. It was handled in a friendly and straightforward manner.
31 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your lovely feedback! We’re delighted to hear that Jessica was professional, friendly and took the time to explain everything clearly.
It’s great to know that you felt comfortable asking questions and never felt rushed throughout the process. We’ll be sure to pass your kind words on to Jessica.
Thank you for choosing us, and we hope you enjoy your new vehicle! 🚗😊
Visited the dealership recently and had…
Visited the dealership recently and had a really pleasant experience. Jessica was friendly and approachable throughout, making everything feel straightforward. She explained things clearly and was happy to answer questions without any fuss. I never felt rushed or pressured, which made the whole process more comfortable.
The team were polite and professional, keeping things well-organised at every stage. It all ran smoothly, and it was easy to see they value good communication with customers. Nothing seemed like too much trouble for them.
It’s nice dealing with people who know how to make the experience simple yet thorough. Left feeling quite happy with how it all turned out.
31 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you so much for taking the time to share such a detailed review! We’re delighted to hear that you had such a pleasant experience with us.
It’s fantastic to hear that Jessica was friendly, approachable and took the time to explain everything clearly, while ensuring you never felt rushed or pressured. We’ll be sure to pass your kind words on to her.
We’re also pleased that the wider team helped keep everything organised, professional and straightforward throughout your visit. Providing clear communication and making the customer experience as comfortable as possible is something we really value.
Thank you again for choosing us and for your recommendation. We’re so pleased you left feeling happy with your experience! 😊🚗
Transaction was very nice and smooth
Transaction was very nice and smooth. Kept me updated through every process through emails and when I came into the actual building the staff were very friendly. Simon who dealt with the actual transaction of the car was a very nice chap and easy to deal with. Only downfall to it was the car wasn’t cleaned inside, however it cleaned from the outside.
Nice one
16 August 2026
Reply from V12 Sports And Classics
Thank you for your lovely feedback! We’re delighted to hear that you found the transaction smooth and that Simon and the team kept you updated throughout the process.
We’re sorry to hear that the inside of the car wasn’t cleaned to the standard expected, and we appreciate you bringing this to our attention. We’ll pass your feedback on to the relevant team.
Thank you for choosing V12 Sports & Classics, and we hope you enjoy your new car! 🚗😊
The team made everything…
The team made everything straightforward and easy to understand. They were relaxed and friendly, which made the whole process comfortable. From the first step to driving away with my new car, I felt looked after. The steps were clear and simple, which helped everything go smoothly.
I left with a new car without any stress.
30 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your fantastic feedback! We’re delighted to hear that the team made the process straightforward, clear and comfortable from start to finish.
It’s great to know you felt well looked after and that everything went smoothly. We really appreciate you choosing V12 Sports & Classics and taking the time to share your experience.
We hope you enjoy your new car! 🚗😊
Alex was very helpful
Alex was very helpful. He explained all the options available us properly.
29 August 2026
Reply from V12 Sports And Classics
Thank you for your lovely feedback! We’re delighted to hear that Alex was helpful and took the time to clearly explain all the options available to you.
We really appreciate you choosing V12 Sports & Classics and taking the time to share your experience. We hope you enjoy your new car! 🚗
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