Absolute farce - arrived to what can only be described as a house full of headless chickens, absolutely no organisation just complete pandemonium. No one knew what they were doing, I waited close to t... See more
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Location
Switch location23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ Hinckley, GB
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See what reviewers are saying
We were greeted by Vish who looked after us throughout our purchase. He is smart, knowledgeable and attentive. His approach was absolutely spot on and allowed us the time to consider our purchase... See more
Company replied
Great service from start to finish. Very helpful without being pushy, and no pressure felt either on the phone or in person. James who I dealt with on the phone and Conor who I dealt with on the da... See more
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I recently purchased a Tesla Model Y from V12 Sports and Classics Hinckley. The process started with an easy online enquiry, which was handled quickly. I had a lot of questions about the car during th... See more
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Company details
Written by the company
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contact info
23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ, Hinckley, United Kingdom
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Ben was a great help and very honest…
Ben was a great help and very honest about the car I was interested in. He was very professional and transparent.
7 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your five-star review! We’re delighted to hear that you’re feeling comfortable. We really appreciate you taking the time to share your experience and hope you continue to enjoy the benefits.
Thankyou all for a wonderful…
Thankyou all for a wonderful Experience.
Relaxed enviroment with plenty of staff to help with the test drive and purchase even thow I did not book an appointment . Many thanks .
5 September 2026
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your lovely review! We’re delighted to hear that you had such a wonderful experience with us and felt relaxed and well looked after throughout your visit.
It’s great to know our team were able to help with your test drive and purchase, even without a booked appointment. We’ll be sure to pass your kind words on to everyone involved.
Thank you again for choosing us. We hope you enjoy your new car and wish you many happy miles ahead!
Cam was very helpful
Cam was very helpful, friendly and professional. He explained everything clearly and made the whole process easy and straightforward. Really good customer service — thank you, Cam!
5 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your lovely review! We’re delighted to hear that Cam made your experience easy and straightforward with his helpful, friendly and professional approach.
It’s wonderful to know that everything was explained clearly and that you received such great customer service. We’ll be sure to pass your kind words on to Cam, who will really appreciate the recognition.
Thank you again for choosing us and for taking the time to share your experience. We hope you enjoy your new car!
Reply from V12 Sports And Classics - Hinckley
Thank you for your fantastic review! We’re delighted to hear that you’re happy with the service, your new car and the price. We really appreciate you choosing V12 Sports and Classics and hope you enjoy many happy miles ahead!
AVOID AVOID AVOID.
AVOID AVOID AVOID.
I have brought around 5 cars from V12 Sports and classics now, and 4 out of 5 vehicles have had to be returned or sold on to get other vehicles before the faults that seem to be covered up get worse. I had a horrendous experience on the day where was half way through the 1.5 hours drive to get to hinckley to have a call from the sales rep stating my car had been delivered to Worksop instead. Despite being told it would be ready and waiting fully charged and good to go. No level of personal service whatsoever as the salesperson was serving 2 other customers at the same time.
The current vehicle I brought from them was a 2021 Skoda Enyaq EV, i was given the standard 3 month warranty and surprise surprise 2 weeks after it runs out I get a warning light "Electric drive not working correctly" having had issues with the dealership before I went straight to the finance company, stated I had owned the car for less than 5 months and it has not got a major fault present. They contacted the dealership on my behalf which V12 have then responded "its nothing to do with us" so the finance company (Blue motor finance) who have by this point gone into administration have organised for IVIS (independent vehicle inspection service) who have came and viewed my car and "inspected" it, I have called the technician to ask what happens next and what the issue was, his reply being they will ask me 1 or 2 questions and depends on my answers as to the outcome, the questions being "was the fault present at sale? Or was the vehicle sold in a durable condition" the technician went on to say to me that I had the vehicle 4 months and had barely cleared 4000 miles so it should not have 5x pages of faults at this point, however, he then submits a report stating that the issue wasnt there at point of sale and that there is no liability anywhere else except my own.
I have now had confirmation that the vehicle I brought did in fact have a repair carried out for EXACT SAME FAULT the month before I brought it! Now im being ignored by Blue Motor Finance complaints team and V12 together. Absolute joke of a company. Would NEVER buy a vehicle from them again.
11 March 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
We’re sorry to hear that your experience has not met your expectations, particularly as a returning customer. We understand your frustration regarding the vehicle concerns and the handling of your complaint.
As the matter involves an independent inspection and your finance provider, we would not wish to comment on the specific circumstances or any potential liability publicly. We take all customer concerns seriously and will review any relevant information provided through the appropriate complaints process.
We have passed this on to the relevant team, they will review your notes and be in contact with you.
Good customer service, very helpful staff, amazing deal offered.
Good customer service, very helpful staff, amazing deal provided,
1 September 2026
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your kind review! We’re delighted to hear that you received great customer service, found our team helpful, and were happy with the deal we provided. We really appreciate your business and hope you enjoy your new car! 🚗😊
Reply from V12 Sports And Classics - Hinckley
Thank you so much, Steve, for such a wonderful review! It’s fantastic to hear that Vish and Dan understood just how important finding the right car was for you and your lady friend. Knowing how delighted she was with her Mini really makes our day! 😊
We’ll be sure to pass your kind words on to Vish, Dan and the rest of the team. Thank you for choosing V12, Mustang Steve, and we wish you both all the very best and many happy miles in the Mini! 🚗✨
Ben was friendly and professional…
Ben was friendly and professional throughout the process of purchasing my car. He took the time to explain everything clearly, which made the experience straightforward. Any questions I had were answered in a way that was easy to understand. He was approachable, which made discussing details about the car and its features easy.
28 August 2026
Reply from V12 Sports And Classics - Hinckley
Thank you for the fantastic review! 😊 We’re delighted to hear that Ben was friendly, professional and made the whole process straightforward for you. It’s great to know he took the time to explain everything clearly and answer all your questions. We’ll be sure to pass your kind words on to him. Thank you for choosing us, and we wish you many happy miles in your new car! 🚗✨
Positive experience overall
I was a bit put off when we arrived to the radio blaring out across the whole street. Parking was a nightmare but there are side roads you can use and not far to walk. It was Monday but the place was really busy. We had to wait for them to find the two cars we were interested in but, to be fair, we hadn’t made an appointment. Onder was very pleasant, helpful and knowledgeable. We chose a car and paid a deposit. We collected it on the Friday. Reeco did the handover and it was all very smooth. When we got home we realised there was no locking wheel nut key with the car. I ordered one from Mercedes myself and they refunded the money promptly when I sent the invoice.
24 August 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to share your detailed feedback. We’re sorry that the parking and noise on arrival didn’t give the best first impression, and we appreciate your patience during what sounds like a particularly busy day. We’re pleased to hear that Onder was pleasant, helpful and knowledgeable, and that Reeco made the handover of your new car a smooth experience. We also apologise for the missing locking wheel nut key, but we’re glad the team was able to reimburse you promptly once you sent over the invoice. We’ll make sure your comments are passed on to the team, as feedback like this helps us continue to improve. We hope you’re enjoying your new car and wish you many happy miles!
Terrible service
Terrible service, went to buy a car with my son, happy with the deal until they wanted 12% commission to arrange the finance (circa £1800) wouldnt negotiate on bringing that down even though their involvement in the finance is minimal.
They said that Admiral set the commission rates and they couldnt change it yet we arranged finance through another garage, through Admiral at half the commission , just cant trust what they say
Additionally told them we would sort the finance which we did and they noted it on the system then sold the car, which had a £99 deposit on which they havent refunded yet
29 August 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
We would like to clarify that any commission associated with arranging finance is determined by the finance agreement and lender arrangements, and we always aim to explain the available options and associated costs clearly before a customer proceeds. We’re sorry if you felt this was not communicated clearly during your visit.
We’re also concerned to hear that the vehicle was sold after you had paid a £99 deposit and advised us that you were arranging your own finance.
Your feedback has been passed on to the relevant team to look into.
Fantastic customer service and ease of…
Fantastic customer service and ease of purchase
1 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your fantastic feedback! We’re delighted to hear that you received great customer service and found the whole purchasing process easy and straightforward. We really appreciate your business and hope you enjoy your new car. Happy motoring! 🚗
I bought a car from v12 on 19 August…
I bought a car from v12 on 19 August it’s has a problems in it. I spoke to them they are not be able to sort me out. Cause when u call them they will pass it to some others department. They will says it’s not us v12 have to deal with it I send them email as well but unfortunately nothing happen . Don’t ever go back to them 2nd & last bad experience. Very bad service
17 August 2026
Reply from V12 Sports And Classics - Hinckley
We’re sorry to hear about your experience and the issues you’ve had with your vehicle since purchasing it on 19 August.
This is not the level of service we aim to provide, and we understand how frustrating it can be when you feel you are being passed between departments without getting a clear resolution.
We would like the opportunity to look into your case properly, including the concerns with the vehicle and the communication you’ve received so far. Please contact our aftersales department with your vehicle registration and contact details so we can identify your case, review what has happened and ensure it is passed to the appropriate team for further investigation.
Thank you for bringing this to our attention, and we apologise for the frustration caused.
Everything was spot on
Everything was spot on. I had a great experience buying car from this garage. The whole process was smooth, straightforward, and stress-free. Zaynah and Dipesh were friendly, professional, and very helpful throughout, with no pressure to buy.
The car was exactly as described, in great condition, and reasonably priced. Everything was handled efficiently, and I felt like that I was dealing with a trustworthy and genuine garage.
Highly recommend them to anyone looking to buy a car. Excellent service from start to finish!
26 August 2026
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your fantastic review! We’re delighted to hear that you had such a smooth and stress-free experience with us.
It’s great to know that Zaynah and Dipesh were able to make the process friendly, straightforward and pressure-free. We really appreciate your kind words and your recommendation.
We hope you enjoy your new car and look forward to welcoming you back in the future. Thank you again for choosing us! 🚗⭐
We were greeted by Vish who looked…
We were greeted by Vish who looked after us throughout our purchase.
He is smart, knowledgeable and attentive.
His approach was absolutely spot on and allowed us the time to consider our purchase.
He is extremely professional and a credit to V12
This certainly gave us confidence to make our purchase on the day.
Alpesh was personable and efficient with the transaction.
29 August 2026
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with us.
It’s wonderful to hear your kind words about Vish and his approach throughout your purchase. We’ll be sure to pass your feedback on to him, as well as Alpesh. It’s great to know that their professionalism, knowledge and attentiveness gave you the confidence to go ahead with your purchase.
Thank you for choosing V12 and for taking the time to share your experience. We hope you enjoy your new car! 🚗⭐
The process was straightforward
The process was straightforward, which I appreciated. The dealership had a good atmosphere, and the waiting area was comfortable. It made things much easier.
31 August 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to leave us a review! We’re pleased to hear that you found the process straightforward and that you enjoyed the atmosphere at the dealership.
It’s great to know that our comfortable waiting area helped make your experience even easier. We really appreciate your feedback and hope you enjoy your new car! 🚗😊
Purchased a 2023 skoda Octavia or so I…
Purchased a 2023 skoda Octavia or so I thought
Went to collect it as arranged on a Saturday at 12oclock
Turned up at 12 after 5 trains and 4 hours
Booked in at reception and at 12.23 got a call from an irate manager where are you?
Sitting in reception was the answer!!
Anyway after another 20 minutes we found a available office so the nightmare started
Oh you have come for that car well it’s not here as we spotted a cracked windscreen but let’s look for another one!!!
So after 5 hours and no way to get home I agreed to look at current stock and found an older car without leather and less spec but with slightly less mileage
Anyway after nearly 3 hours I left the dealership after promises from Laura Brooke’s that she would pay for my wasted insurance costs and pay for leather seat covers, which nobody offers for this model
Anyway the car broke down 1 week later and I had to replace the 12volt battery at a cost to me of £170 that Hamier and Olivia said the would refund NOT HAPPENED then the car developed more faults that a specialist needs to look at
The earliest I can get is 21st Sept but they said they would sort it
But I think their phones have been cut off because I haven’t heard from them
So to cut the nightmare story short I now have a ten grand flower pot parked outside my house and a bunch of liars sitting in Hinkley with my money
So let’s cut to the reason of reviews
DO NOT GET TAKEN IN FROM ANY OF THE AA REVIEWS OR THE SLIMEY SALES OF AFTER-SALES STAFF AS THEY ARE ALL TRAINED TO OFFER
THERE THERE THERE NEVER MIND BUT GOOD LUCK WITH IT…….
8 August 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
We’re sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns.
Your comments regarding the vehicle, the collection experience, subsequent issues and the conversations around the costs incurred have been passed on to the relevant team for further investigation.
We understand you’re looking for a resolution, and the team will review the details of your case and the points you have raised before coming back to you directly.
Thank you for bringing this to our attention.
The team made everything…
The team made everything straightforward and easy to understand. They were relaxed and friendly, which made the whole process comfortable. From the first step to driving away with my new car, I felt looked after. The steps were clear and simple, which helped everything go smoothly.
I left with a new car without any stress.
30 August 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your fantastic feedback! We’re delighted to hear that the team made the process straightforward, clear and comfortable from start to finish.
It’s great to know you felt well looked after and that everything went smoothly. We really appreciate you choosing V12 Sports & Classics and taking the time to share your experience.
We hope you enjoy your new car! 🚗😊
Easy friendly process
I was initially unsure about how straightforward the process would be, but the team made it simple to understand. They were friendly and professional throughout, which made it easier to ask questions and get clear answers. Everything was explained well, so I felt confident in each step. The whole experience felt smooth and uncomplicated.
30 August 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your wonderful feedback! We’re delighted to hear that our team made the process simple, clear and straightforward from start to finish.
It’s great to know that you felt comfortable asking questions and that everything was explained clearly, giving you confidence throughout the process. We really appreciate you choosing V12 Sports & Classics and hope you enjoy your new car! 🚗😊
Excellent customer service support
Excellent customer service support. Fast sale. Cars wicked. Thank you
29 August 2026
Reply from V12 Sports And Classics - Hinckley
Thank you for your fantastic feedback! We’re delighted to hear you received excellent customer service and found the sales process quick and easy.
We’re also glad you’re happy with the car! Thanks again for choosing V12 Sports & Classics, and we hope you enjoy your new wheels! 🚗😊
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