I was a bit unsure at first, but the team at V12 Sports and Classics Hinckley made the process straightforward. I felt looked after and things were explained clearly, which helped me feel more comfort... See more
Location
Switch location23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ Hinckley, GB
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Terrible experience with this garage. After being offered in the region of £10k which seemed off, I spoke at length explaining I’d have a long drive, so needed a reasonably accurate valuation for my p... See more
The handover process was smooth, and everything was explained clearly. They took the time to go through all the options, which made things much easier. Harby was professional and helpful when discussi... See more
absolute brilliant service from start to finish the salesman furqan zahid was brilliant very experienced and professional he talked us through all the details very clearly that made things e... See more
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Company details
Written by the company
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contact info
23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ, Hinckley, United Kingdom
4.1
Great
6K reviews
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Be very aware of Warranty 2000 offer as…
Be very aware of Warranty 2000 offer as they will tell you that almost everything is covered but so far is not true at all...when it comes to a problem they will argue straight away that it was WEAR AND TEAR ( but I bought a car wich is 9 years old so everything can be WEAR AND TEAR and they stronlgy using this excuse ) and they decide without any dianostic from the garage ( just from few videos and pics I have sent them ) i have tried to chase that desicion but they are not even ansvering to my emails ( sent allreaddy 3 of them ). Honestly i really regreting that I chose and paid £999 for a such a poor service. Pls go around this one and try to get others company warranty as plenty of better optins than WARANTIES 2000.
18 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to share your feedback. We’re sorry to hear that you are disappointed with your experience.
As you have stated, the vehicle purchased is 9 years old, and unfortunately, this does mean that not every fault that may arise will necessarily be covered under the warranty, particularly where a fault is determined to be related to general wear and tear.
Before purchasing any vehicle, we always provide our customers with the opportunity to fully inspect the vehicle and take it for a test drive so they can satisfy themselves with its condition before making their purchase.
That being said, we do take your concerns seriously. Your feedback and the details of your case have been passed on to the relevant team, and we are currently looking into this for you. We will review the matter further and respond once we have more information.
Thank you for your patience while this is being looked into.
Very easy good people to deal with a…
Very easy good people to deal with a very good experience
16 September 2026
Reply from V12 Sports And Classics - Hinckley
Thank you for the great feedback! We’re delighted to hear that you found the whole process easy and had a positive experience with our team.
We really appreciate your review and wish you many happy miles in your new car!
We visited today and was very impressed…
We visited today and was very impressed with the set up, Cam was fab and very friendly, would recommend to friends and family, the hangover from Rayyan was fab too and very friendly, Laura was also amazing
20 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your fantastic review! We’re delighted to hear you were impressed with your visit and had such a positive experience with the team.
It’s great to hear that Cam, Rayyan and Laura all made you feel welcome and provided friendly, helpful service throughout. We’ll be sure to pass your lovely comments on to them!
Thank you for recommending us to your friends and family. We really appreciate your support and hope you enjoy your new car!
Daniel and Dean were great
Daniel and Dean were great, very knoweledgeable and Dean set me up with the Polestar app and features with ease, both top blokes
19 September 2026
Reply from V12 Sports And Classics - Hinckley
Thank you for the brilliant feedback! We’re delighted to hear that Daniel and Dean provided such a knowledgeable and helpful service.
It’s great to know Dean made getting set up with the Polestar app and features nice and easy too. We’ll be sure to pass your kind words on to them both!
Enjoy your new car and thank you for choosing V12!
Amazing service
Amazing service, very friendly staff and great atmosphere. Smooth and stress free experience and the change over and finances from Harv gone through smoothly
20 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for the amazing feedback! We’re delighted to hear that you found our team friendly and enjoyed the atmosphere.
It’s great to know the whole experience was smooth and stress-free, and that Harv made sure the changeover and finance process went through seamlessly.
We really appreciate your review and hope you enjoy your new car!
Visited V12 sports and classics…
Visited V12 sports and classics Hinckley today, looking for a car after 22 years of having a company car.
I was finding the process very daunting until I spoke to a staff member, Ben.
He was very patient and couldn’t do enough to help me find a car the would be right for me. He went above and beyond. An asset to the company. Great service, very knowledgeable, will definitely be going back. Thanks Victoria.
19 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for the wonderful feedback, Victoria! We’re delighted to hear that Ben made what initially felt like a daunting experience much easier and more enjoyable for you.
It’s fantastic to hear that he was patient, knowledgeable and went above and beyond to help you find the right car. We’ll be sure to pass your lovely comments on to him!
Thank you for visiting us, and we look forward to welcoming you back!
Dodge this place like the plague!
On 29/07/26, I part‑exchanged my Ford Fiesta at V12 Hinckley for a 23‑plate Hyundai Kona. The initial sales process was smooth; after a test drive, the transaction was completed within a few hours.
However, by Saturday 01/08/26—just three days later—the vehicle developed a serious clutch fault. While stationary in first gear with the clutch fully depressed, the car suddenly lurched forward. Throughout the drive, the vehicle struggled to go into gear, and by the time I reached a safe location, it would not engage any gear at all. This was an extremely dangerous situation, and I am fortunate that neither I nor anyone else was harmed.
Unfortunately, the after‑sales department was closed over the weekend, so I contacted them first thing Monday morning to reject the vehicle. After explaining the severity of the fault, I was told by Angela that “the car would roll a little when in first gear,” which was wholly inappropriate given the circumstances. I was informed that a diagnostic report would be required before they would accept the rejection. The earliest appointment I could secure locally—so I did not have to drive what I considered an unsafe vehicle—was Wednesday.
On 05/08/26, exactly one week after purchase, the diagnostic report confirmed a dangerous clutch fault. I forwarded this immediately to the after‑sales team.
I then arranged my own recovery of the vehicle, based on a recorded phone call with Hayley in which I was assured I would be reimbursed for this cost. I returned the Hyundai on the Wednesday and proceeded to exchange it for a Kia Stonic, which was £500 more than the Kona. Our sales assistant, Ryan, remained professional and helpful throughout, despite being caught in the middle of this situation.
After submitting the recovery invoice, I received an unprofessional email stating that V12 would not be covering the cost after all. As a result of this entire process, I have been left significantly out of pocket—paying additional insurance and tax for the replacement vehicle, covering transport costs while I had no car, and losing income due to missed work.
I was then told a “deal” could be offered where I would pay £300 instead of the full £500 difference. I declined, explaining clearly that I would not be paying anything further. Ryan escalated the matter to his manager, Yaddi, who initially responded by saying they would simply refund the Hyundai and end the matter.
I made it clear that my review would reflect the experience and that I had recorded conversations confirming the promise to reimburse recovery costs. After speaking with senior management, Yaddi returned and offered the vehicle along with £20—an offer that did not come close to addressing the financial impact or the seriousness of the situation.
We didn’t receive a refund for our recovery costs so I had to chase V12 a couple weeks after to obtain this, I explained that I requested the £150 back that it cost me to bring the broken car back to them and explained I had a voice recording of Hayley promising it would be re payed when we initially said we’d bring the car back and they happily ‘as a good will gesture’ sent the full £150 vehicle refund over plus £49 extra.
I will never be buying a car from this ‘dealership’ and I will never recommend them to anyone EVER!
29 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you experienced following the purchase of your Hyundai Kona and the frustration and inconvenience that followed.
Customer safety is extremely important to us, and we appreciate how concerning it must have been to experience a clutch fault so soon after taking delivery of the vehicle. We are also sorry that aspects of the communication and handling of the matter did not meet the standard you expected from us.
We acknowledge that the vehicle was returned following the diagnostic assessment and that you subsequently purchased a Kia Stonic. We are pleased to hear that Ryan remained professional and helpful throughout the process, and we will ensure your comments regarding his assistance are passed on.
We also recognise your concerns surrounding the recovery costs and the communication you received regarding reimbursement. We understand that the £150 recovery cost was subsequently reimbursed, together with an additional £49 payment, but we appreciate that having to chase this matter added further frustration to what had already been a difficult experience.
We take feedback of this nature seriously, particularly where concerns are raised regarding vehicle safety, after-sales communication and the way a complaint has been handled. Your comments will be reviewed internally with the relevant teams so that we can identify where the experience could have been handled better.
We sincerely regret that your experience has left you feeling that you would not purchase from or recommend V12 Vehicle Finance in the future. Thank you for bringing your concerns to our attention.
The sales staff are very knowledgeable…
The sales staff are very knowledgeable & not pushy when browsing the vehicles but always ready if needed advice. The car I bought was turned out really well ready to drive home would definitely go back.
15 September 2026
Reply from V12 Sports And Classics - Hinckley
Thank you for the fantastic feedback! We’re delighted to hear that you found our sales team knowledgeable, helpful and gave you plenty of space to browse without feeling pressured.
It’s also great to know that you were pleased with the preparation of your new car and that everything was ready for you to drive away and enjoy.
We really appreciate your recommendation and look forward to welcoming you back to V12 in the future!
We didn’t have an appointment and just…
We didn’t have an appointment and just walked in, we were greeted by Ben and he was brilliant from start to finish. We bought a vehicle which is just right for us and ticked all the boxes we asked for. He was to the point and made everything really clear. We were very happy to have been able to have bought a car from him and would recommend him to anyone, looking to purchase a car.
17 September 2026
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your fantastic review! We’re delighted to hear that Ben looked after you so well from the moment you walked in and helped you find a vehicle that ticked all the boxes.
It’s great to know that he made everything clear and straightforward throughout the process. We really appreciate your recommendation and your kind words about Ben and the team.
Thank you for choosing V12 Sports and Classics. We hope you enjoy your new car and wish you many happy miles ahead!
Faisal was brilliant all the staff was…
Faisal was brilliant all the staff was great
16 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for the great review! We’re delighted to hear that Faisal was brilliant and that you had such a positive experience with the whole team. We really appreciate your support and hope to see you again in the future! 😊
The experience was good
The experience was good. Mo was helpful and easy to talk to, making the process straightforward. He took time to explain things and answer questions, which I appreciated. The atmosphere felt professional but relaxed. No issues came up during the visit.
16 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your great feedback! We’re pleased to hear that Mo was helpful, approachable and took the time to explain everything clearly. It’s great to know the whole process felt straightforward and relaxed. We really appreciate your review and hope to welcome you back again in the future! 😊
Saroa was very courteous and friendly…
Saroa was very courteous and friendly throughout our experience. They provided all the information we needed and made sure to explain everything clearly. Their approach felt professional, and they were easy to talk to, which made the process straightforward. It was clear they had a good understanding of what they were talking about and offered honest advice that felt reliable. We appreciated their approachable manner and the time they took to address our questions without any pressure.
15 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your lovely feedback! We’re delighted to hear that Saroa was friendly, professional and made everything clear and straightforward throughout your experience. It’s especially great to know you felt comfortable, well informed and never under any pressure. We’ll be sure to pass your kind words on to Saroa. Thank you again for choosing us! 😊
The process was straightforward
The process was straightforward, and everything was explained clearly. Ashley was approachable and easy to talk to, making the whole experience comfortable. He kept things professional while staying friendly, which I really appreciated. There was no pressure at any point, which is often a concern when dealing with sales.
I left feeling confident about my decision.
15 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to leave us such a great review! We’re really pleased to hear that Ashley made the whole process straightforward, comfortable and pressure-free.
Providing clear information while keeping the experience friendly and professional is exactly what we aim for, so it’s wonderful to know you left feeling confident with your decision.
Thank you for choosing V12 Sports and Classics, and we hope you enjoy your new car!
Great sales man,gd price,very fair on…
Great sales man,gd price,very fair on my px price,purchased about 30 cars from v12.
12 September 2026
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your continued support! It’s fantastic to hear that you were happy with the service, the price of your vehicle and the part-exchange offer. Purchasing around 30 cars from us is incredible, and we really appreciate your loyalty to V12 over the years.
We look forward to welcoming you back again for car number 31! 😊
Visited the dealership to pick up my…
Visited the dealership to pick up my new car. Ash was very friendly and professional throughout. They took their time to explain everything clearly and made sure I understood the details. The handover process was smooth, with plenty of care given to setting things up properly before I left. It felt well-organised, and they were polite and easy to talk to during the visit. I appreciated how much effort was made to go through all the features of the car without rushing.
13 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to leave such a great review! We’re delighted to hear that Ash made your collection experience smooth and enjoyable.
It’s fantastic to know that everything was explained clearly and that plenty of time was taken to make sure you felt comfortable with your new car and all its features before driving away. We’ll be sure to pass your kind comments on to Ash and the team.
We really appreciate your feedback and hope you enjoy many happy miles in your new car!
V12 lack detailed checks before car pickup.
I called to collect my new vehicle from V12 Hinckley and had the following issues.
1 - Car jack and wheel change kit were promised but not in the car - the only option was to take it from my part ex car.
2 - Tyre compressor and accessories were promised but not in the car. They removed from other cars and put in my new one.
3 - Spare tyre had been included as requested but the boot floor would fit. So had to remove that.
4 - One of the two keys wouldn't open the new car -a new battery was needed and found in the office.
5 - Message to advise that a service is needed was displayed in the car - I wasn't made aware of that. V12 agreed to make a contribution to that cost - Still waiting for that money to be received 1 week later.
6 - I was asked to sign some handover paperwork for a different car, the V12 handover team member had not checked before giving it to me.
6 - Handover process took nearly 3 hours with all these issues.
7 - The whole V12 team appeared too busy, running around and not really in control.
In my opinion the sales team had not passed on what was agreed and the V12 team need to pay more attention and not just focus on a quick sale turnaround.
Good point - So far the car is working well.
6 September 2026
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that your new car is running well, but we’re sorry that the handover experience at Hinckley did not meet the standard we aim to provide.
We completely understand your frustration, particularly given the number of issues that needed resolving on the day and the length of time the handover took. Your comments regarding the agreed accessories, key, service notification, paperwork and communication between our teams have been noted and will be passed on to the relevant management team for review.
We also appreciate your feedback regarding the outstanding service contribution and would like to ensure this is followed up.
Thank you again for bringing these points to our attention. We hope you continue to enjoy your new car and that we have the opportunity to provide you with a much smoother experience in the future.
Reply from V12 Sports And Classics - Hinckley
Thank you for your great feedback! We’re really pleased to hear you had a helpful and positive experience with us.
We appreciate you choosing V12 and hope you enjoy your new car!
I recently brought a car from v12 and…
I recently brought a car from v12 and it was an amazing experience. Ben was our sales guy and he was did such a wonderful job. He was easy to talk to, helpful, friendly and made the experience such a smooth, pleasant journey.
10 September 2026
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your fantastic review! We’re delighted to hear that you had such a great experience with us.
It’s wonderful to know that Ben made the whole process smooth and enjoyable with his friendly and helpful approach. We’ll be sure to pass your kind words on to him!
Thank you for choosing V12, and we hope you’re loving your new car. Wishing you many happy miles ahead! 🚗😊
Harby was great
Harby was great, helpful and informative. And the lovely guy who sorted my tax out for me called I think parvinder was really patient soft and gentle, I felt at ease at this garage which I never had at any other garage, they really did go above and beyond, a female lone customer who has no idea about cars could be a easy target to be miss sold too but I really felt like I got a good deal and had all my questions answered and they took the time to show me everything in the car, very happy customer
10 September 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for such a lovely and detailed review! We’re delighted to hear that Harby and the team made you feel comfortable, informed and completely at ease throughout your experience with us.
It’s especially wonderful to hear that you never felt pressured and that the team took the time to answer all your questions, show you everything in the car and make sure you were happy with your purchase. We’ll be sure to pass your kind words on to Harby and Parvinder!
Thank you for putting your trust in us. We really appreciate your feedback and hope you enjoy every mile in your new car! 😊🚗
Reply from V12 Sports And Classics - Hinckley
Thank you for your lovely review! We’re so pleased to hear you loved your car-buying experience with us. We hope you’re enjoying your new car and wish you many happy miles ahead! 🚗😊
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