I am extremely happy that I joined the USCCA Family. Since I’ve become a member every interaction with someone from the USCCA Team has been outstanding. They truly care about me, my family, and that I... See more
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Review summary
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I am now a gun owner and have a full respect for Delta Defense's approach. It is not for the wild and wooly crowd that holds onto views that can be dangerous to others. It is common sense and... See more
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I had a couple questions I wanted to ask USCCA about some membership issues. The phone was answered promptly by Teresa who was just a joy to visit with. She was also very knowledgeable about USCCA a... See more
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Representatives are friendly, courteous, and professional from the moment they answer the phone. Their response is fast and they make sure they understand and address the reason for your call. This co... See more
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Company details
Written by the company
The U.S. Concealed Carry Association (USCCA) is an association of responsible armed Americans whose members get exceptional self-defense education, lifesaving training and self-defense liability insurance, preparing them for the before, during and after of a lawful act of self-defense. The USCCA is the largest, fastest-growing self-defense association dedicated to responsible gun owners.
Contact info
1000 Freedom Way, 53095, West Bend, United States
- 1-877-677-1919
- support@uscca.com
- www.usconcealedcarry.com
4.6
Excellent
128 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Wonderful customer service
Wonderful customer service! From helping me on the phone to my Rep Julie, I am very pleased and pleasantly surprised that the "customer comes first" philosophy does still exist out there!
4 September 2025
Unprompted review
Reply from USCCA
Thank you for your kind words! We are so glad to hear that Julie and our team were able to provide the wonderful customer service you deserve. At the USCCA, our family always puts members first, and it is an honor to support you.
Like one big happy family
I have been a member of the USCCA for about a year and the training and peace of mind of knowing that I am protected is amazing. I had never had to call them to discuss anything until a couple of days ago. While I expected it to be no different than calling the BMV or another annoying company I was pleasantly surprised to speak to a representative who was more like a friend than a salesman or retention agent. In no time my issues were resolved and I was on my way. I highly recommend this company and no, I was in no way compensated for this review. This review is based off of my actual experience.
2 September 2025
Unprompted review
Reply from USCCA
Thank you so much for sharing your experience! We are thrilled to hear that your first call with us felt more like speaking with a friend than a transaction. Providing peace of mind, support, and genuine care is what being part of the USCCA family is all about. We are honored to have you with us and look forward to supporting you for many years to come.
Great decision.
Shortly after I joined (July of this year) one of their response team contacted me by phone to answer any questions I might have had and to make sure I was aware of the many services provided. He even gave me a refund on the price when he discovered I am a veteran. So far, I couldn't be more pleased with this organization.
25 July 2025
Unprompted review
Reply from USCCA
Thank you for sharing your experience and for your service. We are so glad to hear our team was able to connect with you right after joining and ensure you were aware of all the benefits available to you. We are especially proud to honor your service with a veteran discount, and we are grateful to have you as part of the USCCA family. We look forward to supporting you for years to come.
The representatives are always friendly and professional
The representatives are always positive, professional and a pleasure to speak with. They are able to address any situation and always leave me feeling like I belong to a great organization.
29 August 2025
Unprompted review
Reply from USCCA
Thank you for your kind words. We are so glad to hear that our representatives consistently leave you with a positive experience. It means a lot to know you feel like you belong to a great organization, and we are proud to have you as part of the USCCA family.
They were very helpful and gave me a…
They were very helpful and gave me a few options that would work best for me. I had a pleasant experience.
30 August 2025
Unprompted review
Reply from USCCA
We’re glad to hear you had a pleasant experience and that our team was able to provide you with helpful options. Thank you for sharing your feedback and for being part of the USCCA family.
Professional, Honest and Courteous!
Every encounter I have had with USCCA and Delta Defense has been professional, honest and courteous!
1 August 2025
Unprompted review
Reply from USCCA
Thank you so much for your kind words! We're thrilled to hear that every interaction you've had with USCCA and Delta Defense has been professional, honest, and courteous. That’s exactly the experience we strive to provide.
If you ever have questions or need assistance, we’re always here for you at 800-674-9779. We truly appreciate your support and are proud to have you as part of the USCCA family.
Excellent customer service!
28 July 2025
Unprompted review
Reply from USCCA
Thank you so much for the kind words, Tom! We're glad to hear you had a great experience. If you ever have any questions or need assistance, we're always here to help at 800-674-9779. We appreciate your support and are proud to have you as part of the USCCA family!
Unprofessional
I would give no star if possible. I attended a USCCA meeting on June 26. Marty gave an informative safety talk. At the end, his partner, Oz discussed membership. I asked to join, wrote my name on application, phone and email. As I got my CC out, Oz said don't worry about filling the rest out, he took a picture of the front and back of my CC. The charge went on my card the next day. $401. On 6/26 I went online to look at classes but couldn't access as I hadn't been sent an acct number. I only had Coach Marty's email so on 7/7 I wrote him explaining my situation. On 7/8 Marty said he forwarded my info to Oz, he'll get back to me. On 7/8 again he asked if Oz had gotten back to me? On 7/8, I said... not yet. On 7/8, Marty wrote....he has your info he should get back to you this evening. I wrote Marty on 7/12.,.haven't heard from him. Marty wrote back on 7/12, I will see him tomorrow, I will do my best to get him to get your situation taken care of. On 7/13, Marty said, I gave Oz your info. He will get a hold of you. On 7/16 I wrote to Marty about his ignored requests to Oz. After reading similar and other negative reviews I requested a refund. On 7/17 Marty wrote and said to call CS for refund. Are the meetings about recruiting and no follow through? I'm surprised a national organization operates like this. BTW, my friend who attended the meeting with me was going to join but said, let's see how your membership goes first. We both got our answer.
Follow up: CS has given me a prompt refund. Thank you
17 July 2025
Unprompted review
Reply from USCCA
Thank you for sharing your experience. We’re truly sorry that your introduction to the USCCA did not meet expectations, and we understand your frustration.
While we’re glad Marty’s safety talk was informative, we apologize for the lack of follow-up regarding your membership. Clear communication and timely support are essential, especially when it comes to billing and account access.
We appreciate that you made several attempts to resolve the issue, and while we’re glad our Customer Service team was able to issue a prompt refund, it should not have taken that level of effort.
Your feedback has been shared with our team to help prevent similar situations in the future. We value the trust new members place in us, and we’re committed to providing a better experience moving forward.
If you have any additional concerns or would like to speak further, please contact us at 800-674-9779.
Crystal is friendly and patient
Crystal is friendly and patient. Crystal patiently answered all my questions. Crystal provided resource materials related to all my questions. I highly recommend Delta Defense and United States Conceal Carry Association.
2 July 2025
Unprompted review
Reply from USCCA
Thank you so much for your kind words! We’re thrilled to hear that Crystal provided such friendly, patient, and thorough support. Making sure our members feel informed and confident is a top priority, and it's great to know Crystal delivered on that commitment.
If you ever have more questions or need assistance in the future, we’re always here for you at 800-674-9779. We truly appreciate your recommendation and are proud to have you as part of the USCCA Family!
USCCA is always there for their…
USCCA is always there for their members. I always get my questions answered. Thank you USCCA!!!
23 June 2025
Unprompted review
Reply from USCCA
Thank you so much for your kind words, Desiree! We’re proud to be here for our members and glad to hear you’re consistently getting the answers and support you need. If you ever have more questions, we’re just a call away at 800-674-9779. We appreciate you being part of the USCCA family!
USCCA has world class Customer Service
I had a couple questions I wanted to ask USCCA about some membership issues. The phone was answered promptly by Teresa who was just a joy to visit with. She was also very knowledgeable about USCCA and Delta Defense. More importantly she made sure all my questions were answered. My conversation with Teresa just reinforced in my mind, what an outstanding company USCCA is. These folks are on a mission to give training and peace of mind for every person who chooses to carry a concealed weapon.
5 June 2025
Unprompted review
Reply from USCCA
Thank you so much for your thoughtful review! We're thrilled to hear that Teresa provided such a prompt, knowledgeable, and friendly experience, exactly the kind of service we strive to deliver every day. It's our mission to make sure every member feels supported, informed, and confident, and we're so glad your conversation reaffirmed that for you.
If you ever have more questions or need anything at all, we’re just a phone call away at 800-674-9779. We’re proud to have you as part of the USCCA family and truly appreciate your support and kind words.
Best Concealed carry decision I’ve ever made!
I am extremely happy that I joined the USCCA Family. Since I’ve become a member every interaction with someone from the USCCA Team has been outstanding. They truly care about me, my family, and that I have a positive experience. I haven’t had any issues yet but I can tell that if something does happen, this Team will jump right on it and make it right. I would highly recommend that anyone who is into self protection should join this organization!
22 October 2024
Unprompted review
Reply from USCCA
Thank you for the thoughtful review, Sean. We’re so glad to hear that your experience with our team has been nothing short of outstanding. It truly means a lot to us to know that you feel supported and confident in the protection and resources your membership provides.
We’re honored to have you in the USCCA family and appreciate your strong recommendation. If you ever need anything or have questions down the road, our team is always here for you at 800-674-9779. Take care, and stay safe!
USCCA is the Best
USCCA, is a service to the American gun owners. They furnish complete service in the event of a gun owner having to protect himself and his family from violent criminals. They have our back covered. I myself greatly appreciate them for their support and their dedication.
USCCA, also offers training courses for all types of self defense, gun shooting tips to make your shooting safe and effective. The cost is very little compared to what all they do for their customers. If you’re not a member and you carry, or carry a concealed handgun. Then my advice to you is to join. I’ve been a member for almost ten years now, and I’m a member of
USCCA. I’m proud to be a member of such a professional organization. This is something to apart of, and the person who came up with this concept for helping gun owners. I salute you sir for your dedication and commitment to the American gun owners.
Thomas Dale Phillips
18 May 2025
Unprompted review
Reply from USCCA
Thank you, Thomas, for your incredibly kind and passionate words. Your long-standing membership and unwavering support mean the world to us. We’re truly honored to stand beside responsible gun owners like you and to provide the training, protection, and peace of mind you deserve.
Your pride in being part of the USCCA community reflects exactly what we strive to build—a network of prepared, confident, and well-supported individuals who take self-defense and responsibility seriously.
If you ever need anything or have questions down the road, our team is always here to help at 800-674-9779. Thank you again for your trust, your decade of membership, and your dedication to responsible firearm ownership. We’re proud to have your back.
Excellent customer service
Carlo was extremely helpful. Took care of all my needs effortlessly, and provided very friendly engaging conversation.
8 May 2025
Unprompted review
Reply from USCCA
Thank you for your kind words and feedback! We're thrilled to hear that Carlo provided such excellent service and made your experience both smooth and enjoyable. Friendly, engaging, and efficient support is exactly what we aim to deliver, and it's wonderful to know Carlo hit the mark.
If you ever have any questions or need assistance in the future, we’re just a phone call away at 800-674-9779. We truly appreciate your support and are grateful to have you as part of the USCCA family.
Personal Protection; Overall Peace of Mind
Personal protection extends to confidence- choosing the proper firearm for personal protection means finding the right firearm that fits your needs and feels comfortable. That ideology carries over to choosing the proper tools to train, educate and protect the individual who carries that personal firearm, for personal protection. Delta Defense, LLC, covers all the necessities, after purchase of a suitable and acceptable firearm. Having served in a military, in combat situations, and having served in law-enforcement for over 35 years, I assure you, based upon my experience, that Delta Defense, LLC, has the best to offer. Access their website, speak to a Delta Defense LLC professional, who will help you with any questions, and feel confident in choosing a company who offers you the total package to ensure and complete, your plan for overall personal protection and comfort when armed.
7 May 2025
Unprompted review
Reply from USCCA
Thank you so much for your powerful and heartfelt review. With your extensive background in both military and law enforcement service, your words carry deep meaning and we’re truly honored by your endorsement. At Delta Defense, we believe that personal protection is about more than just equipment—it’s about confidence, preparation, and peace of mind.
We’re proud to support responsible firearm owners with the tools, training, and resources they need to stay safe and ready. If you ever have more questions or need assistance, our team is always here for you at 800-674-9779. Thank you again for your trust and for being part of the USCCA family.
A true "Customer Service" experience.
It started with just a phone call to clarify some reciprocity laws, but blossomed into a great customer service experience. Glenda M. was polite, professional and considerate, as well as very patient. She did her research and answered my questions and then by simply talking to me about their services and programs etc., i went on to secure a new membership for my son. With the new "referral" i received a $200 store credit and Glenda M. helped me online to order some new clothing items. She was most helpful. I am very pleased with my experience and look forward to spreading the good word.
6 May 2025
Unprompted review
Reply from USCCA
Thank you so much for sharing your experience, Scott. We're thrilled to hear how a simple phone call turned into such a positive and memorable interaction. Glenda M. exemplifies the care, professionalism, and dedication we strive to provide to every member—and we’re so glad she could support you every step of the way.
We’re especially honored that you chose to extend your trust by enrolling your son as a new member. That speaks volumes, and we’re grateful to have your family as part of the USCCA community. If you ever have more questions or need anything at all, we’re always here for you at 800-674-9779. Thank you again for your trust, support, and for helping us spread the word!
USCCA/Delta Defense is a SCAM.
USCCA/Delta Defense is a SCAM.
They make it super easy to sign up for their "benefits" and then they refuse to cancel recurring payments.
I served USCCA with written notice to cancel and they refused. Finally after requesting the credit card company to get involved, I was forced to close my 12+ year credit card account with Discover. DO NOT SIGN UP FOR USCCA!
-ADDITIONAL INFO:
USCCA/Delta Defense does not follow statutory law related to the Americans with Disabilities Act. I am unable to speak on the phone, thus their policy is not legal. They still refuse to refund the unauthorized renewal charge, even after attempting to escalated via Better Business Bureau. Again, I urge citizens, especially those with disabilities, to steer clear of this company. They are scammers and crooks.
-ADDITIONAL INFO:
I have previously provided all of the information that Karol K 5/9/24, Sandra Z 5/10/24, Kristy L 5/11/24, and Robyn M 5/10/24 and 2/21/25.
Once again, this company is not operating legally and is simply stalling and making this process difficult so that they don't have it issue a $213 credit for an illegally made former member charge. STAY AWAY FROM USCCA!!!
29 April 2025
Unprompted review
Reply from USCCA
Thank you for your message. We understand your concerns and want to assure you that USCCA takes accessibility and disability-related matters seriously.
Our standard cancellation process—outlined in the membership agreement—requires a phone call to verify the identity of the account holder and protect sensitive member information. However, in compliance with the Americans with Disabilities Act (ADA), we are happy to offer a reasonable accommodation for members who are unable to call due to a disability.
We reviewed your previous email communications, including the most recent message dated May 9, 2024. At that time, your emails expressed a desire to cancel but did not mention a disability or any issue preventing phone communication. As such, your request followed our standard process and did not trigger additional review or escalation.
If you are unable to call due to a disability, please reply to confirm this, and we will work with you to verify your identity through email. To proceed with secure verification, please provide any two of the following pieces of information:
- Member ID
- Phone number on file
- Mailing address on file
- Last four digits of the card used for billing
Additionally, we see that a chargeback dispute was initiated with your credit card provider on April 21, 2025. In accordance with our policy, we are unable to issue a refund while a dispute is in progress, to avoid any duplicate refund scenarios. Once the dispute is resolved, we will be happy to review the account further as needed.
We appreciate your understanding and are here to assist in resolving this matter appropriately.
Easy Communication
I am a member and called Delta Defese with some questions. It took no time at all to be connected to a live person who answered my questions very professionally. After sharing some personal experiences with him, he was great to talk to as a regular person. I felt like I was talking to someone I had known for years. Overall, it was a very good experience.
25 April 2025
Unprompted review
Reply from USCCA
Thank you for taking the time to share your experience, David. We’re so glad to hear that your call with our team was both helpful and personable. It’s incredibly important to us that our members feel comfortable, respected, and truly listened to, and it sounds like your conversation checked all the boxes.
If you ever have more questions or need assistance down the road, don’t hesitate to reach out at 800-674-9779. We’re always here for you, and we’re honored to have you as part of the USCCA family.
Awesome Good
Customer service is excellent and training is fantastic. Like most insurance you have, you hope to never have to use it. Often, when the legal side gets involved in your insurance incident, you will say "I wish I knew about that before this (event) happened". This company is offering training to help with that. No other companies do that. Other companies only want you to know just what "they" want you to know.
4 April 2025
Unprompted review
Reply from USCCA
Thank you for sharing your thoughtful feedback. We’re so glad to hear that you’ve had a great experience with our customer service and find value in the training we provide. You’re absolutely right—no one ever wants to be in a situation where they have to use their protection, but being prepared and informed makes all the difference.
At the USCCA, we believe education is just as important as coverage, and we’re proud to offer resources that go beyond the basics to truly empower our members. If you ever have questions or need anything at all, please don’t hesitate to reach out at 800-674-9779. We appreciate your trust and support.
Jessica J, thanks you!
Jessica j, the most passionate lady. She helped me with every step to get my payment postponed till my next pay date!!! She went above and beyond. And for that I am soo grateful!
5 April 2025
Unprompted review
Reply from USCCA
Thank you so much for sharing your experience, Justin. We’re thrilled to hear that Jessica J. was able to go above and beyond to help you! Her passion for supporting our members truly shines, and we're so glad she made a difference for you when you needed it most.
If you ever have any questions or need further assistance, don’t hesitate to reach out at 800-674-9779. We’re always here for you—and we’ll be sure to pass your kind words along to Jessica.
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