Usay Compare Reviews 

25,665
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,012 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and patient approach, making the process clear and stress-free. Many appreciated that advisors provided personalized service without any pressure to commit, ensuring a comfortable decision-making experience. The excellent customer service is frequently highlighted, with people noting the efficiency and ease of their overall interactions. Consumers were particularly satisfied with the pricing, often finding significantly reduced or more affordable premiums compared to their previous policies. The user experience is described as incredibly easy from start to finish, with many feeling well-guided through their options. Reviewers felt listened to and supported, leading to suitable coverage and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, highlighting the helpful and professional approach of... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, knowledge, and... See more

Price

Customers had positive experiences with price, with many reporting significant reductions in premiums and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a 20 year old female who just wants better healthcare and advice usay compare is definitely the way to go. Daniel was excellent as he provided personalised service tailored to my needs, gave me lot... See more

Company replied

Rated 5 out of 5 stars

My client account manager, Nick Hanney was very knowledgeable. I did not feel rushed into making a decision at any time. I also felt he was helping me chose the right provider for the needs of my husb... See more

Company replied

Rated 5 out of 5 stars

Eoin was a pleasure to deal with throughout the entire process. He took the time to clearly explain everything, answered all my questions with patience, and made sure everything went smoothly from sta... See more

Company replied

Rated 5 out of 5 stars

I was a bit sceptical to begin with, expecting “salesman” speak without actually listening. David was really clear and didn’t pressure me. Glad l spoke to him first, if l had just recieved written det... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(25,665)

3,667 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Could not have been better

The adviser I spoke to was extremely knowledgable, he was able to answer all my questions and gave me examples to ensure I understood correctly. I cannot praise him enough for helping me through what could have been difficult to decide on the type of medical insurance was be the correct one for me. Employee of the year is Sam!

22 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found Sam to be so knowledgeable. It's wonderful to know you had such a positive experience. Thank you.

Rated 5 out of 5 stars

Speaking to a real person (as opposed…

Speaking to a real person (as opposed to a virtual assistant)who clearly knew his stuff was a great advantage. There was no bias or 'push' toward a particular scheme and all my questions were comprehensively answered.
He called back exactly when he said he would and the whole transaction was stress free from start to finish. At no point did I feel pressed to take out a policy which flies in the face of my experience with some other providers.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We're happy to hear that you found Steve's assistance comprehensive and unbiased. It's great to know that the transaction was stress-free and that you felt no pressure throughout the process.

Rated 5 out of 5 stars

Efficient

Efficient, concise, in finding best option, good recommendation .

17 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your positive feedback. We're glad we could help you find the best option and provide a good recommendation.

Rated 5 out of 5 stars

The Staff was brilliant clear and easy…

The Staff was brilliant clear and easy to understand very helpful

17 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that Oliver was clear and easy to understand. Thank you for your very kind feedback!

Rated 5 out of 5 stars

Highly recommended Medical Insurance service

We found the whole process very relaxed, no pressure and fully explained. The representative Jay, was without doubt a credit to his company.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that you found the process relaxed and fully explained. We're especially glad that Jay was a credit to the company.

Rated 5 out of 5 stars

A detailed and thorough discussion with…

A detailed and thorough discussion with a knowledgable adviser meant I could make a decision on moving my families PMI confidently.

24 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so glad to hear that a detailed discussion with Lewis helped you confidently make a decision for your family.

Rated 5 out of 5 stars

Fantastic experience i We taken out the health Insurance,

Hi We taken out the health Insurance,
The customer service was fantastic,
Benjamin,
Look after us and he was very helpful with explaining everything in detail,
Thank you ,
Best regards, Mrs Kaur

23 July 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that you had such a positive experience with Ben's customer service. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I wanted to find a good health…

I wanted to find a good health insurance policy for an older person like myself but wasnt sure where to look or what i wanted from a policy as insuring my health is all new to me. I wasnt sure how much was the right amount to be paying. So Usay Compare was really easy and helpful. In one phone call they found me a great policy at a fair affordable price. I would check them out if you have been thinking about getting health insurance.

16 July 2026
Usay Compare logo

Reply from Usay Compare

We are so glad to hear that we could make the process of finding health insurance straightforward and stress-free for you. It's wonderful to know that Sam was able to help you secure a great policy at an affordable price, especially since this was a new experience for you. We truly appreciate you sharing your positive feedback and recommendation!

Rated 5 out of 5 stars

Great people to deal with

Great people to deal with - very clearly explained the options and made a great recommendation once my needs were understood - thank you

10 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Harry clearly explained the options and made a great recommendation that met your needs.

Rated 5 out of 5 stars

Heath insurance

I had a very comprehensive detailed account for my needs with health insurance. George the person I was dealing with answered all my questions professionally and I was confident I was buying the right thing

24 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that you received a comprehensive and detailed account for your health insurance needs. We're delighted that George answered all your questions professionally, ensuring you felt confident in your final choice.

Rated 5 out of 5 stars

I had a lovely lady called Kiran who…

I had a lovely lady called Kiran who made things so much easier for me to decide who to go with. She gave me a few options and made the whole process seem less. I’ve been playing with the idea of joining a private health insurance and having someone to talk to directly then robots online was a great touch. I ended up with a cover I’m happy with and Kiran guided me exceptionally well. Couldn’t of asked for a better service

23 July 2026
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear about your excellent experience. It's wonderful to know that Kiran provided clear options and made the process of choosing private health insurance much easier for you. We're delighted you found the conversation helpful and are happy with your cover!

Rated 5 out of 5 stars

My rep Archie was a gem

My rep Archie was a gem. He was immensely patient and waited through a turbulent family upheaval until I could give him my full attention again. He answered all my queries patiently and good humouredly and was not in the least pushy.

23 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear Archie's service was patient and good-humored, and that you felt no pressure.

Rated 5 out of 5 stars

Steve was extremely friendly

Steve was extremely friendly, helpful and knowledgeable. We would be happy to recommend him to friends in the same position as us

23 July 2026
Usay Compare logo

Reply from Usay Compare

We're so glad to hear that you found Steve to be friendly, helpful, and knowledgeable. We're also pleased that you would recommend him to others.

Rated 5 out of 5 stars

Absolutely great customer service from…

Absolutely great customer service from Samer djouhri helped every step and gave us the best advice and cover

16 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're glad to hear that Sam provided great customer service, helped every step, and offered the best advice and cover.

Rated 5 out of 5 stars

Luke McManus

Luke McManus

Very Knowledgeable and very patient
very Helpfull explaining everything
10 out off 10

23 July 2026
Usay Compare logo

Reply from Usay Compare

We are so glad to hear that you found Luke so knowledgeable and patient, and that he was helpful in explaining everything. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

clear informed replies with facts

clear replies with facts and numbers to all my questions

Informed comparision between the main 4 to 6 Health insurance suppliers

relationship adviser - foar and informed . Kept notes of all conversations , so no need to keep duplicating conversations

I ended up purchasing Exeter for flexibility of previous and existing conditions, not BUPA which is the obvious popular brand - but could pay for lots of not needed add-ons. Instead I chose to include better coverage of future acute conditions

22 July 2026
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear that Yawar's clear communication and detailed comparisons were helpful in your decision-making process. It's wonderful to know that he provided thorough and informed assistance. We are glad he helped you find the best cover for your needs.

Rated 5 out of 5 stars

The agent was very thorough in…

The agent was very thorough in explaining everything and impressed my opinion of his service
Cover is very good and suits my needs at my time of life..

23 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear Harry thoroughly explained everything and that the cover suits your needs.

Rated 5 out of 5 stars

Easy, friendly and efficient.

I left my contact details online and received a call from Maddie. We arranged a date and time that suited me for a second call. Maddie was friendly and efficient. There was no pressure and I am very satisfied with the service.

23 July 2026
Usay Compare logo

Reply from Usay Compare

It's wonderful to know you are very satisfied with the service you received from Maddie.

Rated 5 out of 5 stars

Efficient service

Efficient service. Excellent advisor, extremely knowledgable and experienced. Would definitely use them again.

16 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you taking the time to share your feedback. We're so glad to hear that you experienced an efficient service and found Dan to be knowledgeable and experienced. We look forward to assisting you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look