Usay Compare Reviews 

25,698
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,993 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and patient, taking the time to explain everything clearly without pressure. Many people highlight the excellent service, noting that advisors are helpful, listen to their needs, and provide tailored options, making the overall process easy and stress-free. Reviewers are particularly satisfied with the pricing, as many found competitive quotes and significant savings compared to previous policies, making health insurance more affordable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, helpfulness, and patience.... See more

Service

Customers had positive experiences with service, consistently describing it as quick, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

Price

People report positive experiences with price, often finding quotes to be fair and affordable, even for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied

Rated 5 out of 5 stars

Spoke to Michael Gareffa he was exfremely helpful and explained everything I needed to know in good plain English, as I am in my late 70's. I phoned him back to ask a few questions after I received... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,698)

3,714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All in all, a great service

Ali was very professional and patient. He explained everything in detail and answered all the questions I had to my satisfaction. He patiently called back at the agreed times when I wasn't able to take the call as planned. All in all, a great service, and I think we've managed to get a very suitable product, with Ali's help.

23 July 2026
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Reply from Usay Compare

We're happy to hear that Ali was professional and patient, explaining everything in detail and answering all your questions to your satisfaction. We're glad you received great service and found a suitable product.

Rated 5 out of 5 stars

Liam was very professional

Liam was very professional, patient and extremely helpful in sourcing an acceptable health plan tailored to our needs.

29 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that you found Liam to be professional, patient, and extremely helpful in finding a health plan tailored to your needs.

Rated 5 out of 5 stars

Excellent communication throughout.

Excellent communication showing patience and understanding of our needs. Arjun Kharia took time to explain all the ‘ins and outs’ of what Usaycompare can offer and was extremely helpful when answering my questions.
Thank you Ajun!

29 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that our service was helpful and that we took the time to explain everything clearly.

Rated 5 out of 5 stars

I was contacted several times before we…

I was contacted several times before we made our decision and he was very good

29 July 2026
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Reply from Usay Compare

We're delighted to hear that Ermes was helpful and communicative during your decision-making process. We appreciate your positive feedback!

Rated 5 out of 5 stars

Comprehensive advice

Comprehensive advice. Timely response to queries. Was able to answer all questions clearly. Happy with the service.

29 July 2026
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Reply from Usay Compare

We're so pleased to hear that you found our advice comprehensive and that we were able to respond to your queries in a timely manner. It's wonderful to know that all your questions were answered clearly, and you are happy with the service.

Rated 5 out of 5 stars

I had an excellent experience with Harry Holster

I had an excellent experience with Harry Holster! He was incredibly patient, understanding, and helpful throughout the entire process of arranging our insurance policy.

He took the time to explain everything clearly, answered all of our questions without rushing us, and made sure we understood all of our options. His friendly, professional approach made what could have been a stressful experience feel straightforward and easy.

Nothing was too much trouble. I would highly recommend Harry and U Say Compare to anyone looking for outstanding customer service and expert advice. Thank you for all your help!

29 July 2026
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Reply from Usay Compare

We're so pleased to hear about your excellent experience. It's wonderful to know that Harry was patient, understanding, and helpful, making the process clear and easy. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Excellent Service

Gracie was very courteous and professional. She answered all my questions thoroughly and patiently and was more than willing to give me time to fully think everything through and wait for me to get back to her.

28 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Gracie was courteous and professional, and that you were given ample time to consider everything.

Rated 5 out of 5 stars

Great experience

Great experience. Sensible help and supportive staff. Thank you.

6 January 2026
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Reply from Usay Compare

We appreciate your positive feedback and are so glad to hear that Shir provided sensible help and support. Thank you for sharing your great experience.

Rated 5 out of 5 stars

Good service

Liam was knowledgable and I think advised me well. I was pleased with the service and prompt response to my enquiry.

29 July 2026
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Reply from Usay Compare

We appreciate you taking the time to leave your review. We're so glad to hear that you were pleased with Liam's service and the prompt response to your enquiry.

Rated 5 out of 5 stars

Being new to private medical insurance…

Being new to private medical insurance Daniel was excellent at explaining everything, we had lots of questions which he was able to answer. Amazing!!! 5*

29 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Daniel was excellent at explaining everything and was able to answer all your questions.

Rated 5 out of 5 stars

Easy process and great customer service …

I found the process very easy.There were no intrusive questions and i never felt under pressure .The customer service agent Sam was very helpful and explained everything clearly.He listened to what i needed and i got a plan which suited my budget.

20 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to know you found our process easy and that you felt no pressure. It's great to hear that Sam was helpful and explained everything clearly, and found a plan that suited your budget.

Rated 5 out of 5 stars

Eoin was a pleasure to deal with…

Eoin was a pleasure to deal with throughout the entire process. He took the time to clearly explain everything, answered all my questions with patience, and made sure everything went smoothly from start to finish. His helpful and professional approach really made a difference.

25 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that Eoin was a pleasure to deal with throughout the entire process. We're glad he took the time to clearly explain everything and ensured a smooth experience from start to finish.

Rated 3 out of 5 stars

Be aware

Be aware. We wanted to cancel our Health Insurance but were met with what felt like delaying tactics time and time again over a period of 3 days. Eventually we decided our only option was to cancel the direct debit without actually managing to talk through anything with Usay. Unsurprisingly, within 24hrs of cancelling we finally had someone call us back. What a shame it took the threat of cancelling the DD before our efforts to speak to someone were acknowledged.
The outcome of that call was that our premiums were reduced drastically, and we now have health insurance again, and at a cost we can afford.
I have to add that all the various call handlers we spoke to were extremely polite, and that Oli was also helpful in understanding our issues.

29 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

Thank you for your comments. We are sorry you felt the missed communication with our adviser were delaying tactics, that was not our intentions. We are glad Olly has managed to speak to you today and apologise on the other occasions he was not available to take your calls. We are so glad you have decided to remain one of our valued customers and Olly was able to negotiate a more affordable premium for you. We thank you for your kind words about our call handlers.

Rated 5 out of 5 stars

Knowledgeable and helpful assistance

My client account manager, Nick Hanney was very knowledgeable. I did not feel rushed into making a decision at any time. I also felt he was helping me chose the right provider for the needs of my husband and myself. Very clear and concise and I would thoroughly recommend this way of researching and buying private health insurance.

28 July 2026
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Reply from Usay Compare

We appreciate you sharing your positive experience. We're delighted to hear that Nick was knowledgeable and that you felt supported in choosing the right provider without feeling rushed. Thank you for your recommendation!

Rated 5 out of 5 stars

Great Service

Great experience buying health insurance from them. Mike was super helpful.

28 July 2026
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Reply from Usay Compare

We're delighted to hear you had such a positive experience purchasing health insurance and found Mike so helpful. Thank you for your feedback!

Rated 5 out of 5 stars

Nice guide and good sevice

Nice guide and good sevice

28 July 2026
Usay Compare logo

Reply from Usay Compare

We're so glad you received good service. Thank you for sharing your positive experience with us!

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