UrbanStems Reviews 

I have had multiple experiences where the delivery never made it or they put the delivery in a weird place and the recipients didn't find it for a few days. And then I wasn't even refunded nor did they send a new shipment. Customer service was less than helpful both times. The flowers are so beautiful and it's a shame that my friends never received them. And for those high delivery fees?? crazy.

Jhoanna was quick and accommodating. Customer experience 10/10

This is my go-to spot for florals. I always get great feedback from the recipients about the quality and beauty of the arrangements. I had a minor issue with a recent order, and Carol was quick to respond and resolved the matter quickly. Great product and great customer service!

While my order was delayed because the flowers came damaged, their agent ANGEL made it right. I might consider giving them a second chance 😉.

Jhoanna was helpful in resolving a subscription question I had. excellent customer service
Thank you!

I had a great experience with the Happiness Team! Jhoanna was incredibly responsive and helpful when I needed to change my delivery date. She quickly found the next available delivery window and confirmed the update immediately after I accepted. Excellent customer service!

Jhoanna from UrbanStems is the kind of professional who reminds you what excellent customer service is! I was having trouble using a promo code and she swiftly figured out the problem, sent me a new code which worked perfectly, and followed up to make sure everything went well. Thank you again, Jhoanna!

I emailed my problem( ordered twice on same order) and Angel responded within hours with the solution. Thank you Urdan Stems for Angel.

Carol was professional, empathetic, and responsive throughout a frustrating situation. My anniversary order was delayed and I was understandably disappointed, but Carol took the time to listen to my concerns, communicate clearly, and work toward a fair resolution. While we didn’t agree on every aspect initially, she remained courteous and ultimately provided a solution that demonstrated a genuine commitment to customer satisfaction. I appreciate her patience, professionalism, and willingness to help make things right.

Although not able to answer my inquiry, was professional and personable. Thank you, Angel. The bouquet is magnificent!

I had attempted to send flowers for a grieving friend who had just lost a beloved pet when I realized the delivery address had somehow defaulted to mine and not my friends upon check out. I reached out immediately to remedy the situation and heard back from Urban Stems almost instantaneously, despite the late night order placement. From that point on, UrbanStems kept me constantly updated on whether a change could be made, and while ultimately it could not, Rosalie of the Happiness Team kindly refunded me the delivery fee. UrbanStems not only delivers beautiful flowers, it also delivers kindness and understanding, which is most appreciated. I will continue choosing Urban Stems for moments where flowers are a comfort and/or joy.

My flowers arrived with 1/2 of them dead. 0 live customer support and their AI support is useless. There are better options.

Angel was very helpful.

Very quick response and my request was resolved immediately. Friendly and easy. The kind of customer service that is rare these days. Thanks, Angel!

Jhoanna provided fast, reliable customer service when I needed urgent confirmation that my order was as cancelled as I requested. I am so grateful for her professionalism and promptness!

Angel from UrbanStems was incredibly helpful and responsive while assisting me with a very important anniversary flower delivery to a NYC hotel. He took the time to carefully note all of my special delivery instructions and reassured me that the timing and reservation details were documented correctly. The entire interaction felt personal, professional, and stress-free. Excellent customer service — thank you again, Angel!

I sent a flower delivery to celebrate a friend's first book launch, and discovered (too late) that I had included an outdated address. I reached out immediately to UrbanStems, and in short order Jhoanna scheduled a replacement, at no charge, to be sent to the correct address. I was so pleased by and grateful for this level of customer service, even though the mistake was mine!

I've always loved Urbanstems. The bouquets are always so gorgeous and classy. I recently had some points expire and wasn't aware of it- I reached out and they were so kind and generous in honoring my points! I worked with Carol to find a solution and the response was so quick and seamless. Love working with Urbanstems.

Great interaction and painless experience with the customer rep Angel

I’m not disappointed with the flowers themselves — my frustration was with the automated customer service process surrounding delivery expectations.

On Monday, I ordered a $160 double bouquet from the UrbanStems’ “available for next day delivery” section. I understood I had missed the cutoff for Tuesday delivery, but the website clearly indicated the order would be processed Tuesday and delivered Wednesday.

After placing the order, FedEx tracking updated to Thursday delivery instead. I reached out simply to understand why the delivery timeline had changed and to communicate my concern, since this was an important thank-you gift for friends.

What made the experience frustrating was the initial response from the “Happiness Team.” I received repeated automated explanations that I had ordered too late for next day delivery and that FedEx delays were outside their control — even after I clarified that I wasn’t expecting Tuesday delivery and was specifically asking about the missed Wednesday expectation.

A more appropriate first response would have been a straightforward apology, reassurance that the flowers would still arrive fresh and beautiful despite the delay, and a commitment to make things right if they didn’t. Instead, the repeated scripted replies made the interaction feel dismissive and more frustrating than it needed to be.

To UrbanStems’ credit, the issue was eventually escalated to a real customer service representative who apologized without excuses and personally continued tracking the order. That response felt much more thoughtful and customer-focused, however it still didn’t include any assurances that my friends would be delighted with the quality despite the shipping delay.

When someone sends flowers as a meaningful gift, especially at this price point, they shouldn’t have to worry about whether the bouquet will arrive wilted or look cheap because of shipping delays — or feel like they need to ask the recipient whether the flowers still look fresh.