First time visiting up and running today. I had two young children in tow. I was greeted by amazing staff, Sallyanne was great in helping me find the perfect trainers and also entertaining the kids.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All I need to say is if you’re in the Milton Keynes area see Jess. My goodness she knows her stuff! My fitting consisted of 8 pairs of shoes, she took me through every technical detail - support, cush... See more
This is a great shop. The staff are very knowledgeable, friendly and give great advice. I've always had great service here complemented by the excellent range of high quality products. I cannot ru... See more
Company replied
After seeing the excellent service my partner received whilst looking for new trainers, I thought I'd pay a visit. The gait analysis doesn't feel gimmicky; there's genuine knowledge as to what is goin... See more
Company details
Written by the company
Up & Running is the one-stop independent running specialist retailer in the UK, with 30 plus years of experience. We have helped thousands of runners over the last three decades, head to www.upandrunning.co.uk to see how we can help you! As the UKs biggest independent running retailer we are here to help you achieve your goals.
Contact info
16 Station Parade, HG1 1UE, Harrogate, United Kingdom
- 01423 562 162
- customerservices@upandrunning.co.uk
- www.upandrunning.co.uk
4.9
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent
Excellent, knowledgeable and courteous service from Richard at the Milton Keynes store.
7 August 2026
Unprompted review
Amazing staff, helped me find perfect anti pronator shoes
Staff were really helpful. I needed anti pronator shoes for everyday wear, and I'm not at all a runner. I was shown plenty of options and given lots of time and assistance to decide which were right for me. There's two treadmills which you can try walking/running on where they can film you so you can see how you walk in them. Overall great experience and love my new shoes.
7 August 2026
Unprompted review
Look no further ⭐️⭐️⭐️⭐️⭐️
Rob was amazing! Went above and beyond making sure I got the ones that fit best. Even though I was quite particular with wanting a certain colour rob was very patient and gave me many options. I must’ve tried on 10/12 pairs. Very happy with the customer service received from rob and can confirm the trainers have been great! Thank you ⭐️⭐️⭐️⭐️⭐️
7 June 2026
Unprompted review
Excellent customer service and I am…
Excellent customer service and I am very happy with the shoes I bought.
29 July 2026
Very good customer service
Very good customer service, fantastic in store and over the phone when I ordered the wrong size. Shoes delivered quickly and as described. Fantastic to have this company on the high street.
29 July 2026
Excellent advise and service from Luke…
Excellent advise and service from Luke today. As disabled person with MS I was skeptical that a trainer could make a difference to my stability, balance and walking ability! I was wrong! Luke understood my needs & weakness in walking and steered me straight to the Brooks Ghost 18 - perfect in everyway. Thank you so much
6 August 2026
Unprompted review
Top quality service
Service provided by Sallyann was phenomenal, entered unsure whether my shoes were right and left with a comfy pair that suit my gait. Thank you!
Range of shoes offered for a size 11 was great
6 August 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Excellent help and advice
Went to the Shrewsbury store looking to get some new running trainers, was given some excellent advice and help choosing correct trainer for me.
Highly recommend.
28 July 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
The member of staff in the York outlet…
The member of staff in the York outlet was so helpful to ensure I bought the correct product
28 July 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Sally ann was excellent and flawless…
Sally ann was excellent and flawless professional
4 August 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Trainers had clearly been used as sole…
Trainers had clearly been used as sole of right trainer was dirty
28 July 2026
Reply from Up & Running
Thank you Daniel for your feedback, very sorry to hear the trainers were not in 100% perfect condition when you received them. Please do get in touch with customerservices@upandrunning.co.uk with the details and pictures of the issue so they can try to resolve this for you.
Marta made sure I was helped in my…
Marta made sure I was helped in my search. She inquired into my current training programme and whether I was with a club etc...
4 August 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Helpful staff
Bought the wrong size trainer so took it to the shop where the staff were super helpful about fitting the right size and returned to wrong size
28 July 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Fantastic experience
Ordering from Up & Running was quick and straightforward, with a simple and easy-to-use website. My Brooks trainers arrived promptly, and the delivery was excellent. The trainers are fantastic and comfortable, great quality, and exactly what I was looking for. A smooth shopping experience from start to finish. I wouldn’t hesitate to order from Up & Running again.
27 July 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Aaron was so kind and helpful when I…
Aaron in the Headington, Oxford shop was so kind and helpful when I went in to buy a hat just now! He made sure I was aware which discounts I was eligible for, and I felt very comfortable in asking questions and being in the shop. Would come again for service like his. 👍
4 August 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Barnet Shop
Thomas from the Barnet shop was very patient and very knowledgeable. Excellent customer service. Would definitely go there again.
4 August 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Excellent service
Excellent service, super fast with getting them delivered, be ordering from you guys again.
30 July 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Sally-Anne was so knowledgeable and…
Sally-Anne was so knowledgeable and helpful at finding me what i needed for my specific circumstances.
Ill definately go back next time I need running or trail shoes
4 August 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
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