Up & Running Reviews 

Max at the Sheffield store was extremely patient and helpful. Guided me to a potential great shoe but didn’t have in stock. Trying other up and running stores for the size.

Thanks very much Max :)

Barnet Branch:
Staff were incredibly knowledgeable,I got to try on multiple different shoes, try them on their treadmill until I found the ones that’s best suited me.

Rob was great, very knowledgeable and no pressure to buy the more expensive trainers, really just wanted to get the best ones, spent about 45 minutes going over them all and was great.

Excellent, knowledgeable and courteous service from Richard at the Milton Keynes store.

Staff were really helpful. I needed anti pronator shoes for everyday wear, and I'm not at all a runner. I was shown plenty of options and given lots of time and assistance to decide which were right for me. There's two treadmills which you can try walking/running on where they can film you so you can see how you walk in them. Overall great experience and love my new shoes.

Rob was amazing! Went above and beyond making sure I got the ones that fit best. Even though I was quite particular with wanting a certain colour rob was very patient and gave me many options. I must’ve tried on 10/12 pairs. Very happy with the customer service received from rob and can confirm the trainers have been great! Thank you ⭐️⭐️⭐️⭐️⭐️

Excellent customer service and I am very happy with the shoes I bought.

Very good customer service, fantastic in store and over the phone when I ordered the wrong size. Shoes delivered quickly and as described. Fantastic to have this company on the high street.

Excellent advise and service from Luke today. As disabled person with MS I was skeptical that a trainer could make a difference to my stability, balance and walking ability! I was wrong! Luke understood my needs & weakness in walking and steered me straight to the Brooks Ghost 18 - perfect in everyway. Thank you so much

Service provided by Sallyann was phenomenal, entered unsure whether my shoes were right and left with a comfy pair that suit my gait. Thank you!

Range of shoes offered for a size 11 was great

All things are good

Went to the Shrewsbury store looking to get some new running trainers, was given some excellent advice and help choosing correct trainer for me.
Highly recommend.

The member of staff in the York outlet was so helpful to ensure I bought the correct product

Sally ann was excellent and flawless professional

Trainers had clearly been used as sole of right trainer was dirty

Marta made sure I was helped in my search. She inquired into my current training programme and whether I was with a club etc...

Bought the wrong size trainer so took it to the shop where the staff were super helpful about fitting the right size and returned to wrong size

Great price, efficient end timely service

Thanks

Ordering from Up & Running was quick and straightforward, with a simple and easy-to-use website. My Brooks trainers arrived promptly, and the delivery was excellent. The trainers are fantastic and comfortable, great quality, and exactly what I was looking for. A smooth shopping experience from start to finish. I wouldn’t hesitate to order from Up & Running again.