Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more
I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpfu... See more
All your support team members were knowledgeable about United support animals. They made it very simple by staying with you while you do what you have to get done for your dog to become a for your dog... See more
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was fake I paid money and my…
It was fake I paid money and my landlord still evicted my family and fur baby
19 November 2025
Reply from UnitedSupportAnimals
We’re very sorry to hear about the situation you described. After seeing your review, our team immediately reached out to your landlord to understand what happened and ensure there was no issue with your documents.
Your landlord confirmed that you were never denied because of your ESA letter, and the only requirement they needed from you were your pet’s updated vaccination and shot records. Once those were provided, there was no barrier to your accommodation.
We want to reassure you —
✔ Your ESA letter was authentic
✔ It was issued by a licensed mental-health professional
✔ It fully complied with Fair Housing guidelines
We understand how stressful housing issues can be, and we’re always here to help clarify or communicate directly with landlords when needed.
If you ever have questions or need support, please contact us at:
📞 800-918-3151
📧 support@unitedsupportanimals.org
Thank you for giving us the opportunity to clear this up. We’re committed to helping all our customers receive the accommodations they’re legally entitled to.
Not what we ordered. Was met with attitude when trying to solve problem.
My mother and I both ordered ESA supplies for our dogs to travel and instead we got animal support supplies. Everything on the things we ordered says support animal, and we can’t use them. So I basically paid over $200 for products I can’t use and when my mother tried calling to correct this problem they gave her attitude and said that she had to pay again for what she wanted.
27 November 2025
Reply from UnitedSupportAnimals
I’m really sorry for the experience you and your mother have had – that’s not the level of service we want for any customer.
Our ESA and support animal products should always match what was ordered, and you should never feel like you “paid for something you can’t use.” The way your concern was handled over the phone is also not acceptable, and we’ll be reviewing this with our team.
We’d like to fix this for you right away.
Please reach out to us with your full name and order number so we can look up your account, review what was sent, and make this right:
📧 support@unitedsupportanimals.org
📞 800-918-3151
Once we have your details, we can go over replacement options and resolve any billing issues so you’re not paying twice for the same items.
Thank you for bringing this to our attention and giving us the chance to correct it.
Very good I liked it
9 December 2025
Unprompted review
I haven't received anything to date.
17 November 2025
Reply from UnitedSupportAnimals
I’m very sorry to hear you haven’t received anything yet — that’s not the experience we want for you.
Your documents are typically emailed shortly after the therapist completes the evaluation, so it’s possible they were filtered into spam/junk or there was a typo in the email address.
Please contact us so we can fix this right away:
📞 800-918-3151
📧 support@unitedsupportanimals.org
If you include your full name and order number (or the email you used to sign up), we’ll locate your file, resend all documents, and make sure you receive everything you paid for.
Thank you for giving us the chance to make this right.
It's been more than two weeks since I…
Tok a little bit of time but, I got everything
23 November 2025
Excellent customer service
The employees I spoke with were courteous, understanding & helpful. The questions they asked were meaningful & helpful to my own process.
21 November 2025
Reply from UnitedSupportAnimals
Hi there,
Thank you for your review. I checked your order, and you did purchase the letter, so you absolutely should have received it. If it didn’t arrive in your inbox, it may have gone to spam or been blocked by your email provider.
I’ve already requested that your letter be re-sent immediately, and we’re happy to email it to an alternate address as well.
Please contact us at 800-918-3151 or support@unitedsupportanimals.org
so we can get it to you right away.
We want to make sure you receive everything you paid for — thank you for giving us the chance to fix this.
If I could give more than 5 stars, I would.
Great customer service, and they made this process easy.
4 November 2025
Everyone that I spoke with concerning…
Everyone that I spoke with concerning my letter were Wonderful. The Psychologist was very kind and helpful, and I also spoke to a Manager who was Great!! Thank you so very much. Anne Page :) :)
7 November 2025
The experience made the process easy…
The experience made the process easy and comforting.
2 November 2025
Knowing there’s a team of individuals…
Knowing there’s a team of individuals willing and capable of protecting people rights to have their pets
Thank you 🙏 for your help!!
7 November 2025
Unprofessional therapist and late delivery of ESA letter
The contracted therapist was impatient and irritable in his emails, & got offended when I addressed him in writing as Mr. rather than Dr. despite not clearly indicating his title in his email signatures. The ESA letter was only received several weeks later when I reached out asking for it, at which point they finally sent it, but claimed it had been previously sent on the day of the eval, even though I received no such email on the day they claimed to have sent it.
2 November 2025
Reply from UnitedSupportAnimals
Hi,
Thank you for sharing this, and I’m truly sorry for the experience you had. That’s not the level of professionalism or communication we expect from any contracted therapist. I apologize for any confusion about the therapist’s title and for the tone you felt in those messages. We will address this directly with that provider.
Regarding the delay with your ESA letter, I apologize for the frustration. The therapist noted it was sent on the day of the evaluation, but it’s clear you never received it. Sometimes emails land in spam or fail to send properly, but that’s still on us to ensure you get your documents promptly.
I’m glad you now have the letter, and I want you to know we are here to help with anything else you need. If you ever have concerns, questions, or need a new provider going forward, please let me know and I’ll take care of it right away.
Thank you again for bringing this to our attention.
Did not receive my support letter
Hello, I renewed my United support letter probably close to a month ago and did not receive it after I paid $89
16 October 2025
Love the service
6 November 2025
How acomodating and compassionate you are!
The efficiency and ease of renewing my application
31 October 2025
Your availability and assistance with…
Your availability and assistance with our loved pets.
Forever thankful
29 October 2025
Thank you for all your assistance
Thank you for all your assistance. It was a very smooth process.
29 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.