There were lots of great sights and rides at Legoland. The discounted tickets through Undercover Tourist were a very good value. The only negative was finding multiple walking paths closed due, unde... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Price, options, bonus gift cards, all that was great. Choosing the tickets to Disney World seems a little more complicated than it should be, having to go through so many days before getting to the 2-... See more
Company replied
Undercover Tourist will save you a bit of money on Disney tickets; I saved $15. When they offer dining credits, they are not exactly for the park. Getting the Disney tickets was easy. I have no idea h... See more
Company replied
It was an easy process! Everything was straightforward and transparent and it was cheaper than the Disney world website. Plus linking our trip and tickets to the My Disney Experience was quick and pai... See more
Company replied
Company details
Written by the company
Authorized seller of discount Disney tickets, Disney hotels, Universal Orlando, SeaWorld, ski vacations and more. Buy tickets online or call 1 (800) 846-1302.
Contact info
8517 Southpark Circle Suite 250, 32819, Orlando, United States
- 18008461302
- www.undercovertourist.com
4.1
Great
489 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Price Guarantee Expectations Experience
I recently purchased 6 Discovery Cove tickets through Undercover Tourist for a May 19 visit. One day after purchasing, the exact same tickets for the same date were offered on their website at a slightly lower price and included a complimentary premium drink package.
I reached out politely to ask whether they would consider accommodating the updated offer, especially given how recently the purchase had been made. I even offered to pay any applicable modification/restocking fee. While the staff and manager I spoke with were professional, the request was ultimately denied.
What disappointed me most was that the company advertises a “Best Price Guarantee” within 7 days, which I believe could reasonably lead customers to expect some flexibility when the company itself offers a materially better promotion almost immediately after purchase. Even if the policy technically applies only to competitor pricing, I think that distinction could be communicated more clearly.
I understand companies have policies, and I appreciate that the representatives remained courteous throughout the interaction. I was simply disappointed that no goodwill accommodation was offered given the timing, size of the purchase, and identical nature of the tickets involved.
Update: Updating my original review because Undercover Tourist unexpectedly went above and beyond to resolve my concern. I genuinely appreciate the extra effort and willingness to reconsider the request. It meant a lot, especially for a larger family purchase, and it completely changed my impression of the experience.
Thank you to the Undercover Tourist Team
10 May 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback and for taking the time to explain your experience. We truly appreciate the professional and courteous way you engaged with our team.
Rather than requiring a cancellation and rebooking, we added the premium drink package to your existing Discovery Cove tickets at no additional cost. A manager has already reached out to you directly to review and confirm this accommodation.
Reply from Undercover Tourist
Thank you! We’re glad you had a great experience and appreciate you taking the time to share your feedback.
Saved a descent amount of money over…
Saved a descent amount of money over gate prices. Payment was quick and easy and my order was delivered within minutes of making the purchase.
4 May 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your experience! We’re glad to hear you were able to save a significant amount compared to gate prices and that the payment process was quick and easy. It’s great to know your order was delivered within minutes—we appreciate your feedback and hope to assist you again in the future.
No notification on events, no cancellation
I can’t cancel the purchase even though I didn’t use the ticket. And also on the website, there is no information about an event going on at Universal on Friday. I thought that I can stay there till 9pm for all the rides, but the park closed at 6pm. And I missed some rides because of that. Terrible experience!
8 May 2026
Unprompted review
Reply from Undercover Tourist
We’re sorry to hear about your experience and understand your frustration.
If your theme park ticket is unused and has not been modified, we will most likely be able to process a refund for you. Please reach out to our Customer Service team with your order number and we will be happy to review the details and confirm the ability to refund your ticket.
As for the park's hours and special events, Universal Orlando sets and manages their own schedule, and event-related closures or hour changes are unfortunately outside of our control. We always recommend checking Universal's website directly before your visit for the most up-to-date park hours, as these can change — especially around special events.
We appreciate you letting us know about your experience, and we hope we'll have the opportunity to help you plan a smoother visit in the future
The person I spoke with is very nice
The person I spoke with is very nice, but I found it unsatisfactory that I'd need to cancel my order and purchase again just to ADD something to it. I don't want to pay almost $100 just to add something. I understand if I'm completely canceling, but not to add on.
6 May 2026
Unprompted review
Reply from Undercover Tourist
Thank you for the kind words about our team member — we'll be sure to pass along your compliment!
Please provide your order number, so we can review the details and review the change that you would like to make. In some cases, a modification does require a complete cancel and rebook. But we’re happy to review the details and advise further.
We go to Universal studios florida…
We go to Universal studios florida every year and always purchase our tickets through Undercover tourist. And they transfer to the Universal app very easily
1 May 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing that. We’re glad to hear that you’ve had positive experiences purchasing Universal Studios Florida tickets through Undercover Tourist in the past and that transfers to the Universal app have typically been smooth. We appreciate you choosing us and hope to assist you again in the future.
DECEPTIVE AD + poor customer service
I bought 2 tickets to the Queen Mary which were listed as follows "GA +glory days tour 3-11". I believed that 3-11 referred to dates but instead were childrens ages. This should have been noted as "children 3-11". Within 15 minutes of purchase I contacted them to get adult tickets instead of child tickets. 3 calls and 3 agents all said "so sorry, non refundable". It's hard to understand why a company will make it so difficult to correct this.
5 May 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback, and we're sorry to hear your experience didn't meet your expectations.
The ticket description "General Admission (3–11)" follows a standard format used across the travel and attractions industry to indicate ticket types by age range — similar to how you'd see pricing tiers listed at any theme park or attraction. That said, we understand that if you're unfamiliar with that convention, it can cause confusion, and we appreciate you bringing it to our attention.
We do want to make sure your concern was handled with the care it deserves. Please share your order number and we'll take a look at your booking to see what options may be available.
Good price on Universal tickets
Good price on Universal tickets. But the claim that you had a discount on Disneyworld tickets has not held up. Every time I try to purchase the Disney tickets they are more than buying direct from Disney.
27 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback. Ticket pricing can vary based on seasonality and demand, and while there may be times when pricing is similar to purchasing directly, we always strive to provide strong value through reliable service, support, and added benefits.
Our focus is on taking care of our guests before and after purchase, and many guests do see excellent value on other attractions, including Universal tickets, depending on availability. Disney ticket pricing is set by the park and can fluctuate, but we remain committed to offering trusted service and a positive booking experience.
It was a waste of money buying ticket…
It was a waste of money buying ticket at undercover Tourist website. I never used lightening lane because Disneyworld consistently change the time of booking and if I would have followed their time I could not have enjoyed even 5 rides.
5 May 2026
Unprompted review
Reply from Undercover Tourist
We’re sorry to hear that your experience did not meet expectations. Lightning Lane availability, return times, and ride scheduling are managed solely by Disneyland and can change throughout the day based on park conditions and demand. While we sell discount Disney tickets, we do not control ride operations or Lightning Lane functionality. For feedback specific to ride timing or Lightning Lane experiences, Disney Guest Services would be best equipped to assist. We appreciate you sharing your experience and understand how frustrating this can be.
Unethical and sketchy
A company that is not ethical and claims they give refunds but then doesn't honor it without throwing in sketchy fees won't get my business ever again. Everyone should be beware of this company's tactics. I am done with ever supporting this business.
4 May 2026
Unprompted review
Reply from Undercover Tourist
We’d like to review this matter further, as refund eligibility and fees depend on the reservation terms selected at booking. Please provide your order number so we can look into the specifics of your reservation and respond appropriately.
Great service
Great service. I realized I had made a mistake on my initial booking, called and was able to re-book without penalty’s.
26 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback! We’re glad our team was able to assist you in correcting the booking and rebooking without any penalties. We appreciate you choosing us and are happy we could help make it right
The purchase was hassle free and we…
The purchase was hassle free and we saved money too.
25 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing! We’re glad to hear the purchase was hassle free and that you were able to save money as well. We appreciate you choosing us and hope to assist you again in the future.
I was disappointed about the $20 I was…
I was disappointed about the $20 I was supposed to receive in food vouchers. I could not figure out how to use them. No one has offered to help with that. It should be easy to navigate that since it is a 'perk".
23 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you experienced with the Dining Dollars voucher.
These vouchers are provided as a complimentary incentive for our guests. That said, we understand it can be frustrating when an offer doesn't match your expectations, and we appreciate you letting us know. If you'd like help using your Dining Dollars credits or have questions about how it works, we're happy to walk you through it. Please contact us by phone (800-846-1302) or reach out to us on chat or email with your order number.
We understand how disappointing it can be when a perk doesn’t feel easy to use, and we appreciate you bringing this to our attention.
Easy to use and saved us some money.
27 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for the great feedback! We’re glad to hear the experience was easy to use and that you were able to save money. We appreciate you choosing us and hope to assist you again in the future.
I order 3 tickets and paid for 3 but…
I order 3 tickets and paid for 3 but was only sent 2 tickets.
24 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for reaching out and bringing this to our attention.
You mentioned that you ordered and paid for three tickets but only received two. We’d be happy to look into this further and review your order details to confirm what was issued.
Please contact us directly at Undercover Tourist at 1‑800‑846‑1302 or provide your order number, and one of our agents will be happy to assist and help resolve this as quickly as possible.
We appreciate the opportunity to assist and look forward to helping you
I bought Universal tickets
I bought Universal tickets. The site showed me a price of $1,660, but then increased the price to $1,990 when I completed the purchase.
9 April 2026
Unprompted review
Reply from Undercover Tourist
The initial price shown on the Universal Orlando ticket page is a "starting from" price that is displayed before dates are selected. Once you choose your specific travel dates (which is required before you can add tickets to the cart), the price will update to reflect the daily price for the date chosen. The price you see in your cart and at checkout is the same—no hidden fees or additional charges are added.
If you have any questions about your tickets or would like us to review your order, we would be happy to help.
Great experience
Great experience! Website was easy to navigate and we love saving money anywhere we can
17 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for the great feedback! We’re thrilled to hear you had a positive experience and found the website easy to navigate. Saving money is always a win, and we’re glad we could be part of that for you. We truly appreciate you taking the time to share and look forward to helping you save again soon!
It was a scam and misleading to say we…
It was a scam and misleading to say we would get $20 off our food purchases at the park.
When we actually got a discount off food purchases!
Very shady.
20 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback, and we're sorry you were disappointed with the Dining Dollarsbenefit.
We do our best to clearly explain this offer on our website: Dining Dollars provides a $20 credit per ticket to purchase discounted Disney gift cards (at 15% off) or discounted restaurant gift cards through the Dining Dollars platform. This is explained in the ticket details, including how to redeem it and which restaurants participate.
That said, we understand it can be frustrating when an offer doesn't match your expectations, and we appreciate you letting us know. If you'd like help using your Dining Dollars credits or have questions about how it works, we're happy to walk you through it. Please contact us by phone (800-846-1302) or reach out to us on chat or email with your order number.
We appreciate your business and hope we can help you get the most value from this benefit.
Real discount instead of false advertising
Only place that actually had a discount. Not like groupon where it seems like a discount at first but ends up way more expensive
21 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing that — we’re glad you were able to take advantage of the discount. We strive to offer genuine savings with transparent pricing, and we truly appreciate you recognizing the difference.
Any simple modification
4/24
Any simple modification, they are asking me to cancel my booking :(
4/27
A member called me and addressed my concern. Hence updating my experience :). Thanks for taking care of my concern.
23 April 2026
Unprompted review
Reply from Undercover Tourist
We apologize for any confusion. You have purchased the correct number of tickets for the appropriate age groups. Additionally, a manager has confirmed that since you are present with your party, there should be no issues with entry based on the age‑group tickets purchased.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.