There were lots of great sights and rides at Legoland. The discounted tickets through Undercover Tourist were a very good value. The only negative was finding multiple walking paths closed due, unde... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Undercover Tourist will save you a bit of money on Disney tickets; I saved $15. When they offer dining credits, they are not exactly for the park. Getting the Disney tickets was easy. I have no idea h... See more
Company replied
I had two places I was looking at ticket purchase through. The added $20 off promotion, to be used on Disneyland dining was why I ended up choosing you. However, when I really looked at the offer, a... See more
Company replied
The price was very good, but the website needs to be more clear as to what you are buying and what changes if you pick another option, and how to get back if you change your mind.
Company replied
Company details
Written by the company
Authorized seller of discount Disney tickets, Disney hotels, Universal Orlando, SeaWorld, ski vacations and more. Buy tickets online or call 1 (800) 846-1302.
Contact info
8517 Southpark Circle Suite 250, 32819, Orlando, United States
- 18008461302
- www.undercovertourist.com
4.0
Great
378 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having checked the pricing of Universal…
Having checked the pricing of Universal Orlando Hotels for weeks found You tend to be the best priced. But pricing goes up regularly, I understand you have little to do with. And your Vacation Package is more expensive than purchasing items individually.
8 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your experience and for taking the time to compare pricing. We’re glad to hear that, overall, you’ve found our Universal Orlando hotel rates to be among the best available. Pricing can fluctuate based on availability, demand, and seasonal changes, which are set by the resort partners, and we appreciate your understanding that these adjustments are outside our direct control.
We also appreciate your feedback regarding vacation packages. While packages can offer convenience by bundling multiple components together, we understand that some guests may prefer purchasing items individually depending on their needs. Your insight is valuable, and we’ll continue to review how we present options so guests can easily choose what works best for their trip.
Dining Dollars bit
Dining Dollars bit, sadly, dragged experience to a horrible and a painful one. Pricing was already expensive and this just added to the confusion. Would help rectify things if $40 is refunded back against order# 114612-040726 as this useless perk will end up NOT being utilized. Please and thanks in advance.
9 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share your experience — we're sorry to hear DiningDollars added confusion rather than value to your trip. That's truly not the experience we want for our guests.
To clarify, DiningDollars are a complimentary perk included with your Disney ticket purchase at no additional charge. The $20 promo credit per ticket can be applied toward nationwide dining offers, theme park restaurants, or even a discount off a Disney Gift Card (for example, a $100 Gift Card for just $85). Redeeming the credit does require a secondary purchase on DiningDollars.com, which we understand can be an extra step.
We'd love to help you get full value from your purchase. Please reach out to our customer care team at info@undercovertourist.com with your order details, and we'll personally walk you through redeeming your credit and address your concerns directly. We want to make sure you feel great about your Undercover Tourist experience!
One Stop Shop
Organizing a trip for a family is very difficult but we were able to get a hotel, tickets, and fast passes to Universal Studios. We get to stay on the grounds and get access to the parks early. This was a very easy process
3 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your experience! We know how challenging it can be to plan a family trip, so we’re happy to hear everything came together smoothly—from the hotel and tickets to the Express Passes. Staying on-site with early park access is a great way to make the most of your Universal Studios visit. We’re glad we could help make the process easy, and we hope your family has an amazing trip!
Great experience purchasing SeaWorld…
Great experience purchasing SeaWorld tickets for a family of four. Tickets were received fast. I printed them and had no issues using them at the gate.
13 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for sharing your experience! We’re thrilled to hear that purchasing your SeaWorld tickets for your family of four was smooth and that everything worked perfectly at the gate. We appreciate you choosing us and hope you all had a fantastic time at the park!
The price was very good
The price was very good, but the website needs to be more clear as to what you are buying and what changes if you pick another option, and how to get back if you change your mind.
29 March 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback—we’re glad to hear that you found the price to be very good. We appreciate you sharing your thoughts regarding website clarity, including how options differ, what changes when selections are adjusted, and how to navigate back if you change your mind.
Your comments are valuable, and we will be sure to share them with our team as we continue working to improve the booking experience and make details clearer for our users.
Thank you again for taking the time to share your experience.
The tickets I bought to Universal we’re…
The tickets I bought to Universal we’re not accepted at the gate. I had to go to customer service to get printed off.
7 April 2026
Unprompted review
Reply from Undercover Tourist
We’re sorry to hear about the difficulty you experienced at the gate, and we appreciate you sharing what happened.
When tickets are successfully delivered and display correctly, they typically scan without issue at entry. In some cases, scanning problems can occur due to factors such as mobile screen brightness, glare, or device settings. This is often why guest services may print the tickets on site to assist with entry.
We’re glad to hear the issue was resolved by customer service at the park. If you experience any further issues accessing or using tickets in the future, please don’t hesitate to call us, and we’ll be happy to help.
Thank you for your understanding.
Went well overall
Went well overall, paid for my tickets and got the codes to activate them very quickly, so that was really nice. Glad to have used this site, since disney tickets are getting more and more expensive.
23 March 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for taking the time to share your experience. We’re glad to hear everything went well and that you received your ticket codes quickly.
With theme park prices continuing to rise, we’re happy we could help you save and make your experience a little easier. We truly appreciate you choosing our site and hope to assist you again in the future.
Enjoy your Disney trip!
Reply from Undercover Tourist
Thank you for being a returning customer! We’re glad to hear you continue to find the experience fast, easy, and affordable. We truly appreciate your loyalty and look forward to helping you again.
You provided clear instructions for larger group attending Disneyland
You provided clear instructions for what has become a seemingly complicated effort to attend Disneyland...especially when there is a larger group!
3 April 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your kind words! We’re glad the instructions were clear and helpful, especially when coordinating plans for a larger group. We know Disney trips can get complicated, so it’s great to hear we were able to make the process easier for you.
We truly appreciate you choosing us and hope you have an amazing time at Disneyland!
Do The Research
Navigating the website and there are deals to be had. However, buying theme park tickets is actually less buying through the Disney app or through Universal direct. I did buy through undercovertourist.com because my credit card offered me $100 bonus rewards through undercovertourist.com
21 March 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback and for taking the time to navigate our website. We do our best to keep our ticket prices as low and competitive as possible when compared to both park gate pricing and other online options, while still providing value and a smooth booking experience for our guests.
Pricing can vary based on timing, availability, and promotions, and we always want guests to feel confident choosing the option that works best for them. We appreciate you taking the time to share your perspective, as feedback like yours helps us continue to improve.
We truly value your business and are glad you were able to take advantage of an option that worked well for you. Please let us know if there’s anything else we can assist with.
Unwilling to Fix Their Error
I had a very frustrating experience with Undercover Tourist and would not recommend using them.
I purchased a 3-day, 3-attraction ticket for my trip to San Diego after carefully reviewing their website. The full list of included attractions clearly showed the ones I planned to visit: San Diego Zoo, USS Midway, and SeaWorld. Based on that information, I felt confident in my purchase.
However, when I downloaded my pass, SeaWorld was not included. I reached out to customer service via email and received no response. When I called, the experience only got worse. The first representative initially told me SeaWorld was included, then changed her answer and said it was only part of a “premium” ticket—which is not what was advertised on the page I used.
When I pointed out the discrepancy, I was told that I hadn’t checked the website properly and was directed to contact SeaWorld instead. This was both incorrect and dismissive. The issue clearly stems from misleading or inaccurate information on their website, yet no effort was made to resolve it or take responsibility.
As a result, I’m now stuck either missing an attraction I planned for or paying extra out of pocket due to their mistake. This is some of the worst customer service I’ve experienced—unhelpful, unresponsive, and unwilling to fix a clear error.
I will not be using Undercover Tourist again.
I have screenshots of the inaccurate description where the website states SeaWorld was included and will now be referring the matter to the Federal Trade Commission for resolution.
27 March 2026
Unprompted review
Reply from Undercover Tourist
We truly care about our guests and want to clarify what occurred. There are multiple pass products, each with a distinct list of attractions. Each pass product description has a list of “attractions you’ll experience” and the pass your purchased clearly does not list SeaWorld.
While the website descriptions are accurate, it’s certainly understandable that there could be confusion when comparing products.
We did attempt to cancel the tickets so the guest could receive a refund and rebook the correct option. Unfortunately, we were advised by the pass company that the tickets had already been scanned and used, and as a result, the refund request was denied.
We apologize for the confusion and are sorry we were not able to cancel and rebook your tickets earlier, so you could experience all the desired attractions. If there is anything else we can do to assist, please let us know.
I did not have any problem canceling my…
I did not have any problem canceling my order, it was quick and very efficient Thank you
19 March 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for your great feedback! We’re delighted to hear that the cancellation process was quick and efficient for you. We truly appreciate you taking the time to share your experience.
Decent discount and no surprises
The price was good... a small but real discount. When our plans changed and I had to cancel, I was able to reach a person to accomplish that--even a little outside business hours. The return was exactly as disclosed up front before purchase. The person I spoke with wasn't the greatest. She did not seem able to listen and understand that I already understood the terms of the return and was fine with them and did not need a long explanation or mea culpa on the fee. She had a bunch of stock phrases she seemed compelled to repeat about valuing my time that just dragged the call out longer. It took 10 minutes plus when it could have taken two. But overall, the experience was good.
2 March 2026
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear you found value in the pricing and that the cancellation and refund were handled exactly as disclosed prior to purchase, even slightly outside of normal business hours.
We also appreciate your candid comments regarding the call experience. While our team’s intention is always to be thorough and respectful, we understand how repeated explanations or scripted phrasing can feel inefficient when you’re already familiar with the terms. Your feedback is helpful and will be shared with our team as we continue to focus on listening carefully and keeping interactions clear and efficient.
We’re grateful you chose Undercover Tourist and appreciate the opportunity to learn from your experience.
I bought the cheapest tickets from…
I bought the cheapest tickets from here, no issues, very happy with my purchase!
6 March 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your experience! We’re so glad to hear you found the best price and that everything went smoothly. It’s great to know you were happy with your purchase, and we truly appreciate you choosing Undercover Tourist.
We hope to help you again in the future!
Prior to purchasing the tickets
Prior to purchasing the tickets, I had a few questions. The first person was very helpful and telling me when the sale was ending. The second two sales person never would say when the sale of tickets was ending. Tickets aren’t cheap so to know was important to plan our budget.
27 February 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback. We understand how important it is to have clear information when planning and budgeting, especially since tickets are a significant purchase.
Sales and promotional pricing are often time‑limited and subject to change based on availability and park pricing, which means our team may not always have a guaranteed end date to provide. While we always aim to share the most accurate information available at the time, pricing can change without notice.
We appreciate you taking the time to reach out before purchasing and value your feedback, which helps us continue improving how we communicate with our guests.
Easy Exchange/Return Policy = Customer for Life
I used Undercover Tourist to purchase tickets for my WDW trip last year. My daughter got sick while on the trip, and we needed to cancel our plans to attend Mickey's Not So Scary Halloween Party. Undercover Tourist made it easy to return our purchase, and made me a return customer for life.
2 March 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for sharing your experience, Emily. We’re truly sorry your daughter became ill during your trip, but we’re glad we were able to make the cancellation process easy during a stressful time. Helping families when plans unexpectedly change is something we take to heart, and it means a lot to know that experience earned your trust.
We sincerely appreciate your kind words and look forward to helping you with many more magical trips in the future.
Increased prices same day
I understand that pricing is dynamic and that ticket prices can change day to day. However, when I was researching express passes for my family, I was frustrated when I checked prices on your website and then when I returned later to purchase them, they cost more. Again, I understand that payment model, but I still felt annoyed and feel like the system is rigged because once the algorithm knows we’re interested, it charges more.
26 February 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback. We understand how frustrating it can feel to see prices change between visits, especially when planning for your family.
Pricing for Express Passes and other theme park products is dynamic and set by the parks themselves, not based on individual browsing activity. Prices may change throughout the day due to factors such as date, demand, availability, and park pricing updates. Undercover Tourist does not track individual interest or adjust prices based on a guest returning to the site.
We always recommend purchasing as soon as you’re comfortable, as prices can increase.
We truly appreciate you taking the time to share your perspective and value your feedback as we continue to improve the guest experience.
The prices are incredible
The prices are incredible, the customer service when I have needed to utilize it is phenomenal and very beneficial, and everything is a very easy and smooth process
6 March 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for the wonderful feedback! We’re thrilled to hear that you found our prices valuable, the process smooth and easy, and that our customer service was helpful when you needed it. Providing a seamless experience and strong support for our guests is always our goal, and we truly appreciate you taking the time to share your experience.
Website is incredibly easy to navigate
Website is incredibly easy to navigate. Chat representative answered questions promptly so we could finalize our order with zero delay. Another great Undercover Tourist experience!
25 February 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for the kind feedback! We’re happy to hear that you found the website easy to navigate and that our chat representative was able to assist you promptly. Providing a smooth and efficient experience is always our goal, and we truly appreciate you choosing Undercover Tourist again.
We look forward to helping you with future plans!
Easy Peasy
So easy to buy tickets and link to Disney app!! Also, got adult tickets at child prices!!
25 February 2026
Unprompted review
Reply from Undercover Tourist
We’re so glad to hear that! 😊 Making ticket purchases easy and helping you save is exactly what we aim for. Thanks for sharing your experience!
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