Umega Lettings & Estate Agents Reviews 

Umega letting sign was dumped behind fusebox in the street and the zip ties used to secure it were left where they fell. I tried to phone the number on the sign about 10 times, trying various selection options. I either get cut off, or I'm allowed to leave a message, I didn't find an option that let me speak with a human. I left a message, which the recording said they would reply to within an hour, but they didn't.

I would like to thank Eleonora Vacca for her fantastic support and assistance in the letting of our flat over the past couple of years. Nora has really gone the extra mile to manage everything so well for us. We wish her all the best in her new role with Umega.

I'm happy with the service I received from Phil the property manager during his property visit to my flat. His professionalism and quick response to issues identified are second to non. Good job Phil👍

Very happy to have Grant like agent on our property. Is responding very quickly to emails, and organising the solutions for all my problems. Our first annual visit was very quick, easy and lovely. I received the answer to all my questions. Five stars to Grant from our flat.

I would like to place on record my thanks and gratitude to Becky Mazzarelli, who has been my property manager until very recently. Becky is now moving on to another role within Umega, and I have no doubt will be equally successful in her new venture.
Becky has always been professional, and very helpful with managing my property for me, whilst ensuring my tenant has been well looked after too.
It has been very reassuring to know that my property has been in good hands.
I have always had timely communication, support and advice throughout. I wish Becky all the very best for the future!

Excellent process and support.
Flat became vacant and the support by Becca and team was exceptional. She listened to our requirements, guided us through the process and found new tenants quickly. Overall perfect service. Thoroughly recommend.

We live in midmarkets managed by Umega and it’s not mid market anymore. They don’t care about people with mental disabilities, the complaint process has no customer service at all, they explain things out to you like a child rather than reading what paying tenants are saying. The edinburgh ones contractors are terrible, they ruined my house and then I was gaslight into it being my fault and refused it to be fixed and it’s still not but I gave up fighting them. I’ve been in my house 7 years and touchstone managed before and they were amazing. Now there has been a change, I hate living here, they took away my quiet entrance without communication, so now I need to go the noisy route to my home when me being autistic and my child being autistic we needed that walk way, but they took locked it and gave terrible reply, they changed locks on the cupboard and then left them open so anything could be stolen and they do not communicate our before hand or after they just do things and then you see, but they are quick to get onto you if you did anything. They refuse to tell me who to contact who gave them the contract.

Becky was so proactive and committed to help. I throughly recommend Umega as they have shown taking responsibility and being flexible in the way the communicate with clients.

I moved out of an Umega-managed flat almost three months ago. After two months of waiting for my deposit refund, I had to request it myself because they kept postponing the inspection report.

During this time, I realized I had accidentally taken a broken door handle with me. As soon as I noticed, I immediately informed them and asked how I could return it. They responded with a vague email simply asking me to return it—without providing any instructions.

Now, they are trying to charge me for the door handle, even though:

The handle was already broken and had been improperly installed by Umaga’s own repair team, despite three failed repair attempts.
Their poor repair work resulted in the handle being placed dangerously close to the door frame, causing an injury to my 5-year-old child. Due to this, I had to remove the handle for safety reasons.
The door handle was non-functional, as it wasn’t connected to any mechanism.
Instead of acknowledging their own repair failures, Umaga is calling this broken, wrongly fixed door handle an "ITEM" without specifying what it actually is. They falsely accused me of taking it and not returning it, even though I was the one who first informed them about it and asked how to return it.

To make matters worse, they are also trying to charge me for window cleaning, despite the fact that I hired a professional cleaning company, had the windows thoroughly cleaned inside and out, and provided Umaga with the receipt.

Their treatment has been unprofessional and unfair, and their handling of disputes is unacceptable. I strongly do not recommend Umaga to either landlords or tenants.

The whole experience with Umega and their team was great from a tenant perspective. I dealt mostly with Claire, Ben and also had contact with Georgia. Everyone was extremely helpful, communicative and informative throughout. Claire was my initial contact at application/contract stage and Ben showed me around the properly and took so much time to answer all my questions and will be the property manager going forward. I absolutely recommend using Umega. Everything was smooth from start to finish. Thank you.

Kim has helped us every step of the way to get our apartment ready and onto the market. Very professional and friendly service. Thank you Kim.

I have had great experience with Ben always responds to my calls and mails, all the repairs staff I have meet are great and friendly 🙏🙏🙏

Had a problem with my washing machine and the issue was sorted within 24hrs. Great job Ben 👍

Excellent and efficient services provided by Ben, who is my property manager.
Ben is professional but friendly, which makes communication with the agency smooth and easy.
Thank you for your support!

What can I say, apart from Ben Craven and his Team are outstanding at what they do and they service is second to none and I cannot recommend them enough. I have been a tenant with them for a number of years and no issue is too big or too small and they handle all requests with the highest level of professionalism and really work on behalf of their tenants and do the best by them, which is so rare in this day and age. They have been a real pleasure to deal with, again which is unheard of in this day and age and if you are lucky enough to have them as your Property Management Team then you will be given 1st class and hassle free service every time. You will not regret renting a property from them and the value they add to the renting experience is priceless and I cannot recommend Ben Craven and his team enough.

We dealt with Suzie and Chris from Umega as our letting agent and they were absolutely fantastic. Responsive, knowledgeable and kept us posted on each stage of the rental and getting the flat ready to be leased out to finding the right tenant. Suzie is an absolute star and Chris is also highly recommended. I would like to recommend using Umega to rent out your property! Thank you Suzie and Chris!

Ben Craven made everything smooth and seamless. He explained everything really well and took a lot of stress out of moving out. 10/10

Thank you for such a smooth handover experience, Ben. Always a pleasure to deal with. Nothing is too much trouble. Would highly recommend.

Ben was fantastic when I needed some assistance with my washing machine and kitchen floor when flooded. He took calls and got back to be asap. Jobs was booked it the same day. Great customer service.

I no longer rent with Umega, and I'm doing this under my alternative (non-Chinese) name because I may need a reference and don't want reprisals.

As an agency, they are incredibly frustrating. Incredibly fast at raising the rent the second it's allowable (to the day), and proactive about inspections, but trying to get ANY other sort of response from them for anything is like trying to catch the wind.

You'll send them an email and, if you're lucky, they'll tell you they're looking into it. Weeks will pass with nothing. You'll send some chasers, which will be ignored. It then effectively becomes a waiting game, as to whether you have the patience to keep asking, or just give up (which I'm sure is their preference).

I let a lot of minor issues and things slide because of this, but in the end they mounted up and I just couldn't be bothered anymore. I'm now renting directly via a private landlord and the difference is palpable; Umega just came across like they only cared about getting their cut, which is sadly a common experience across most rental agencies in the city.