Ultrahuman Reviews 

Terrible product that doesn't work at all, and terrible customer service.

I paid for the protection plan that is supposed to give you better support and insurance against anything going wrong with your ring. My ring hasn't worked properly since I got it, I tried to open tickets to fix it, but their "AI" has no "I" in it and keeps looping the same 4 questions again and again with no action. I can't get a person to respond to me or even talk to me. I even emailed them, they replied asking if they can call me to fix the issue, I replied back 4 times to tell them yes you can call or email or text or do anything, and again no response to all four of my replies.

There is also no way to file a claim using teh extra protection I bought, you have to do through the AI which just loops around and does nothing.

This is looking very much like fraud, and I'm considering filing a fraud claim with whatever authority in the UK deals with these things.

What an awful experience and awful company. If anyone reading this is considering buying this useless thing, don't. Go buy an Aura ring, my friend has one and it’s been flawless for 2 years.
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Response to the automated “please email us” response. Clearly another case to mindless AI responses where the AI didn’t even bother to my review which clearly said I emailed multiple times with no avail. So here is proof of the issue!
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Further update:
after 3 weeks of "our tech team is looking into the issue", I got a response saying "thank you for your feedback we will use it to improve the product in the future" which is not only an admission that the current product does not work or do what it says it does, it also attempts to avoid responsibility for a refund despite the fact that I'm within the return period and also purchased the protection plan. So that just confirms that this is a total scam, both in product and service.

Terrible customer service ! My second ring stopped connecting and the ultra human customer bot says that I’m within warranty and will
Escalate it to a human and get a replacement but never does . I’ve been without the ring for 55 days chatting to them every few days .. it’s just a waste of money now . Was good initially but doesn’t work effectively as a product don’t waste your money

This is a terrible company to work with. The customer service and the response times are terrible. The response times on Support request is 3 to 4 days and they don’t respond on any subsequent emails to update or notify customers of what is happening on the support request?. the application is terrible to work with after receiving the sizing kit. I was not able to upload my ring size and the color I wanted, and I had to contact Support for this which took 3 to 4 days to respond. The ring is also not provided off the shelf and goes through production line which adds another 6 to 8 days before the ring is shipped.

I ordered an Ultrahuman Ring with high expectations based on the product's reputation and features. Unfortunately, my experience with the company was so poor that I canceled the order before ever using the product.

The issue was not the ring itself, it was the complete lack of communication and customer service throughout the entire process.

After placing my order, I waited for more than 20 days without receiving meaningful updates. During that time:

• I received no proactive communication regarding delays.
• I was not provided with tracking information.
• I had to repeatedly contact support myself to find out what was happening with my order.
• At no point did anyone apologize for the inconvenience, acknowledge the delay, or take ownership of the situation.

As the days passed without updates, my confidence in the company steadily declined. By the time I requested cancellation and a refund, I had already decided that I no longer wanted to do business with a company that communicated so poorly with its customers.

What made the situation even more frustrating was the timing. After I sent a message demanding cancellation and an immediate refund, the package suddenly appeared at my doorstep, and only then did I receive a response asking me to confirm delivery.

To me, this felt entirely reactive. If the order was ready to ship, there was no reason I should have been left in the dark for weeks without tracking information or status updates.

I cannot comment on the quality of the ring because I never used it. However, I can comment on the customer experience, and it was one of the worst online purchasing experiences I have had.

The problems did not end there. Even after deciding to cancel, I had to follow up multiple times regarding the refund process. Throughout the entire experience—from order placement, to shipping delays, to cancellation, to refund, I was consistently the one chasing information. The company never once demonstrated proactive communication or a genuine concern for the customer experience.

Delays happen. Supply issues happen. What customers expect is transparency, communication, and accountability. In my case, there was none.

Based on my experience, I would not recommend purchasing from Ultrahuman.

Terrible customer service, I have a 2 year warranty on my ring, reached out because my ring kept dying every 24hrs and I was told I would be sent a replacement, I have been getting no follow up. The new AI customer service sucks, can’t get to speak to a real agent, I would not recommend purchasing. This will be my second replacement.

DO NOT BUY THIS RING AT ALL. I have purchased this ring around a year ago and I still remember the ring stopped connecting within a week after the purchase, yes within a week. They have given me a replacement instantly, no complaints about it. Now, all of a sudden my ring has stopped connecting to the app since april, and have been trying to get a human interaction on the support until now. Yes, you heard that right, there is absolutely no human on the support and the bot just tells you that you need a battery drain and all that BS which never happens until a human does it.

The funny part is that the BOT has told me that the warranty is now ended and as a goodwill they will still provide a replacement on it. Bro your support was shit since my problem started and now you show me that you're doing a favour?

I have already filed a dispute with my credit card company and I will also go beyond this is this issue isn't fixed. Start hiring real people for the customer care.

Very disappointed with the battery, after having a ring just for 6 month i have to charge it every day now. I guess I'll be looking for something else more reliable.

I purchased my Ultrahuman Ring a couple of years ago. What the ring offers is wonderful but what they provide, not so much. The battery life is great for the first 6 months after that you may get about a days life. This defeats the purpose when it comes to using the sleep functionality. I believe that I have had my ring replaced 3 times because of defects. I am now on a request for the 4th for problems with connection. The customer support response is the worse. I am still waiting on a response from a message sent on June 2nd. I would think that the bugs would have been worked out at this point. Brenda

I had a very disappointing experience with this product and its customer support.

My original M1 CGM sensor was defective and did not provide real-time glucose tracking as advertised. Instead, I had to manually scan it constantly. After contacting support, they acknowledged the issue and sent me a replacement sensor.

Unfortunately, the problems did not end there. When I attached the replacement sensor, the app refused to activate it unless I purchased another subscription. This was despite the fact that the replacement was issued because the original product had failed.

I contacted support again through the app and waiting for the respond for the 3rd day, leaving me wearing an inactive sensor for three days with no way to use the service I had already paid for.

The hardware issue was frustrating enough, but the lack of customer support and the inability to quickly resolve a problem caused by the company made the experience much worse. I expected a simple replacement process, but instead I was left without a working product.

I hope the company improves its customer service, because right now I cannot recommend it.

I am writing this to warn anyone considering purchasing an Ultrahuman Ring Air or paying extra for their "UltrahumanX" coverage.

My ring completely died and would only remain powered on while sitting physically on the charging dock. Upon closer inspection, I discovered fluid leaking from the inside of the ring, the lithium battery had structurally failed and ruptured inside the casing.
Wearing a leaking lithium battery against your skin is a massive safety and chemical hazard.

I immediately reached out to Ultrahuman support to utilize the "UltrahumanX" extended coverage I explicitly paid extra for. Instead of replacing the defective, dangerous hardware, their support team ran me around in circles with automated bots before completely ghosting me. They refuse to honor the protection plan they sell you.

Because they refused to communicate or fulfill their legal warranty obligations, I had to file a formal dispute with my credit card company to get refunded for the coverage. Do not trust this company's support or their extended warranty promises. If your hardware fails, you will be left on your own with a broken, leaking device.

I purchased a Ultrahuman ring air in July 2025 and the original ring soon after getting it would not hold charge even for a day. I spoke to the customer support and they were fantastic and sent me a replacement ring which soon started having the exact same problem. I contacted them again and they again sent me another ring. The new replacement ring now won’t connect to the app no matter what I try. I have gone round and round in circles with the AI support to get nowhere, I am truely shocked at how bad the customer support has got with Ultrahuman, it used to be great. I am so frustrated and would 100% not recommend buying a ring from Ultrahuman I regret my purchase and am so disappointed with the customer service now.

My experience with the Ultrahuman Ring has been disappointing. The device lasted only about 1 year and 6 months before developing serious issues, which is far below what I would expect from a premium wearable. Throughout my ownership, I had to contact customer support multiple times to correct or adjust inaccurate results.

The biggest concern was the reliability of the data. The readings frequently did not match those from other devices I use regularly, including my Apple Watch and Garmin watch. This made it difficult to trust the health and activity insights provided by the ring.

While customer support was responsive at times, the need for repeated interventions and the short lifespan of the product raise significant concerns about its quality, durability, and accuracy. Based on my personal experience, I cannot recommend the Ultrahuman Ring and expected much better performance from a device in this price range.

I nearly purchased a ring from Argos or Costco but thought no I would order from the company themselves feeling like I’d be covered more but what a mistake that was.

I ordered my ring a week ago and still not received it. When I checked the order tracker it said it was processing and dispatch 3-5 days which was not provided on their website prior to ordering.

I emailed requesting an update and had to chase 24 hours later. It was only after I said I’d look into getting legal advice I received a response. They said they’d look into it and give them 24-48 hours so I gave them the benefit of the doubt and agreed. That was a mistake.

I chased again for a response which they did come back quickly informing me my ring is now out of stock but they are chasing with the relevant department. I informed them this wasn’t good enough and would like to proceed with the refund. I’m just waiting on a refund to be processed but I have a feeling it won’t be quick.

All in all I haven’t even been able to comment on the ring itself as I’ve not even received it! so I’d definitely avoid this company.

★☆☆☆☆

I deeply regret purchasing an Ultrahuman Ring.

My first ring failed almost immediately and would not connect to my phone. After weeks of troubleshooting and slow communication with support, Ultrahuman finally agreed to replace it.

The replacement ring lasted just 11 days before it also stopped working. It disconnected unexpectedly and would not reconnect. I was instructed to perform a battery drain and recharge procedure, which left me unable to use the ring for days. After following all instructions exactly as provided, the ring still does not appear in the app or via Bluetooth and remains completely unusable.

What has been even more disappointing than the hardware itself is the customer service. Every step of the process takes days, sometimes longer, for a response. When you've spent hundreds of dollars on a premium health device, being left waiting for basic support while your ring sits unusable is unacceptable.

At this point I have had two faulty devices and spent more time troubleshooting, waiting for replies, and chasing support than actually using the product. The features and insights may look impressive in the marketing, but none of that matters if the device cannot be relied upon to function.

I purchased this ring to track my health, sleep, and recovery—not to become a full-time beta tester for faulty hardware and slow support processes.

After experiencing failures with two separate rings in a matter of weeks, I have completely lost confidence in both the product and the company. I would not recommend Ultrahuman to anyone considering a smart ring.

I'm now on my way to a second replacement ring in six months. Each time the ring connectivity broke, and I was told to let the battery drain for multiple days, which never fixed anything.

On top of the hardware issues, support has been the bigger problem — slow to respond, and when they do, they often can't actually resolve anything or do it poorly. The AI agent has been more of an obstacle than a help; I usually end up needing a human anyway, and getting one is currently next to impossible.

When replacements were finally meant to happen, I was sent sizing kits instead, and those went to the wrong address with the wrong phone number on file. I also took up the BetterHelp offer, and the extra ring I was promised hasn't arrived three months later.

My most recent conversation with the AI support agent ended with it suggesting that I report the company to the local consumer protection authority or call it out on social media, because it keeps flagging my cases as urgent, but no senior staff member ever picks it up to unblock it. When your own support tool is recommending I escalate publicly, something is badly broken.

At that point, I simply asked for a reimbursement. I'm worn out by the level of service and the stress it's caused. That request was ignored, too. So here's where I've landed: two replacements, no working ring, no refund, and two sizing kits I never wanted — each, ironically, printed with an eco statement asking customers not to order unnecessary sizing kits in the first place.

The honest result is that I've gone from loving this kind of tech — I was about to upgrade to one of your more advanced rings — to forming a genuinely negative view of the company and wishing I'd gone with a competitor.

I am absolutely disgusted in Ultrahuman's customer service. I've ordered their Ring Air via their website. I received the sizing kit and have been unable to confirm my size for the ring to be sent out. I've contact their team via 3 emails and numerous times on their app chat box. I have not heard back and will be cancelling my order. Very frustrating. I wouldn't order through their website. Find the ring instorw somewhere.

UPDATE: I would give -5 stars if that was an option. 3 weeks after agreeing a refund, still no money in the bank.

3 replacement rings in 1.5 years and still keep running into issues every few months. Terrible customer service who once shipped the replacement product to the wrong address, and now after raising a case and getting scripted answers from AI, no one reaches out within the promised 72 hours even after escalations. The CEO/founders are on linkedin and even they dont respond to linkedin messages anymore. Even the phone number on their website tells you they are not available while calling them in working hours.
Definitely not worth your money and time, would totally avoid. I so want to return and get a refund. Dont even want a replacement anymore.

I really wanted to love Ultrahuman, and I'd first I did. As a previous Oura user who switched over I thought I found my company and believed in their ethos.

Boy was I wrong. I'm not on my 4th ring in less than a year. Every ring does not last past 2 months with battery issues and quality issues. The last ring recieved just died mid-charging and now the app claims I have to let it drain to see if it fixes the issue (4 days of draining) before discussing with support.

In the 3 years I wore an Oura, I had no issues like this. It seems the company is a scam product and peddling a product they know does not work. Going on their Reddit it seems most of the posts are around the quality issues of the product.

If you're thinking of purchasing an Ultrahuman, save yourself the trouble. It will be consistent headache that I'd pay the subscription fee just to stop the constant back and forth over a faulty product.

I feel like I've wasted my money over their trial products and have no faith in this ring anymore.

Oh how I wish I’d have checked here before buying the ring and then paying extra for the UltraHumanX ’priority’ service.
Ring has failed and refused to leave airplane mode. Don’t know if it was the firmware update 3 days before or something else. Went into airplane mode because I was away and not near charger. Won’t recover and ring is basically dead. Never happened before.
Contacted ‘support’ over a week ago and it’s been downhill ever since.
All AI. No real human responses. Each help message is abruptly ended and a new case ID assigned. No coherent pathway to a resolution.
Some messages say to discharge ring. Others say it’s dead and I’ll get. Replacement when someone contacts me in 48-72 hours. Some responses AI supposed to be from a human say it’s out of warranty. After 4 months I don’t think so! Then other messages say it’s definitely covered.
All delaying tactics.
I would advise anyone considering this brand to think long and hard before purchasing. Do some homework and make your own decisions. But as the saying goes. ‘Buy in haste. Repent at leisure’
I bought this because of the lack of subscription model for features but I’m now being to see why it’s free.
I’m done with waiting and will consign a useless piece of titanium ( and my pride ) to a small drawer where it will reside until I can take it to the top for recycling.
If only Oura had an updated ring, say a version 5, on offer…….. oh wait a minute….
Perhaps paying for a subscription is a better option?

**** Update ****

So to cut a very, very long and boring story short. I’ve ended up with a brand new replacement and a refund for my UltraHumanX subscription.

The whole process has been turgid. In my experience the total lack of coherence in customer service is the issue. I WAS entitled to a replacement after 4 months and should NEVER have had the opportunity to buy or be sold a UltraHumanX subscription after 30 days.

I’m now in possession of a working ring ( at least it’s working for now ) and I’ll see what gives for now on. Unfortunately it’s one of those situations where the product is excellent but the company behind it is severely lacking. To add insult to injury the app keeps trying to get me to buy another UltraHumanX subscription for this ring!

Going forward if this one fails within the year I’ll go thru this all over again. If it’s after a year then it goes in the bin and I look elsewhere. I’ve added an extra star to the review only because I now have a new ring.

Judge things for yourself before buying into the UltraHuman ecosystem. I can’t recommend but then neither can I point you in a better direction.

I don't mind when something goes wrong or a product is quite working the way I might expect, for me it's the way you react to this type of situation, and that respect it's been desperately poor.

I wasn't able to connect the ring to the app, and after attempting some troubleshooting online and via the "support" on the app. I decided to request a return for a refund. That was 18th May, with a clear instruction that I would like to return the ring, now 1st June with a variety overly detail emails back from them and still no closer knowing if I'll be able return the ring, let alone getting my money back.

If the ring works you, fantastic. But if you value any kind of customer service from any company when something doesn't go to plan, please avoid Ultrahuman.

**UPDATE POST RETURN**
If you want the Ultrahuman team to respond to any issues you might have, write a trustpilot review. Their engagement and assistance suddenly springs to life, which actually makes me feel extra bitter.

I was able to return my ring and receive my refund. All of which has no impact on how I feel about Ultrahuman as a company. Please avoid.