Ultrahuman Reviews 

I had the worst experience with Ultrahuman and the Ring AIR.
About a month after purchasing the ring, the battery life became terrible. After running diagnostics, Ultrahuman confirmed the ring was defective and sent a replacement. I then waited nearly 3 weeks for the new ring to arrive.
Unfortunately, the replacement ring also failed after about a month. On June 6, it stopped connecting during a yoga class and has not worked since.
Since then, I have been emailing customer support for weeks with little to no progress. Every time I receive a response, they ask for more information that I have already provided, including proof of purchase, banking information, and other requested documents. Despite having a two-year warranty, I still have not received a refund or a proper resolution.
It has been weeks of back-and-forth emails with no solution. Based on my experience, I would not recommend purchasing this ring. The product quality has been disappointing, and the customer service has been even worse.

BUYER BEWARE!

Purchased an Ultrahuman Smart Ring plus a 2 year warranty. The battery in the ring failed after about 1 year and Ultrahuman replaced it under my warranty.

But one year later the battery in the new ring failed too.

Now the folks at Ultrahuman are stating my warranty is invalid, as I didn’t purchased it within 30 days after purchasing the first ring?

Seems like a very convenient excuse for not backing up their product a second time…

Just my opinion, but do not purchase a ring from Ultrahuman! Poor customer service (got the run around for about a month before they decided not to honor my warranty) and seems like their batteries die in about a year!

Guessing that the Aura ring and their customer service is better…

I have had my ring for 7 months now. Ring doesn’t record data consistently, AI feature makes up fake data, so I assume the data within the app is inaccurate. It never tracks my workouts accurately, unlike my Fitbit always did. Support is a joke, it’s all AI bots and then they say they’ll get back in2-3 days and it’s another bot! They are clearly not running the company well since they need a kickstarter for their next ring, hopefully it works better than the first. Oh and my first ring bricked in 3 months so they had to send me another. STAY AWAY. BUYER BEWARE.

My experience is sadly that this company is not genuine, dishonest and have effectively stolen £400 from me that I'm going to have to go through the hassle of legal action to get my money back. I'll also be claiming compensation for inconvenience, loss of interest I would've accrued and costs of legal action.

Placed and paid £400 for Ultrahuman Ring Pro on 26th April with delivery promised May. I then received an email saying they wouldn't be shipping until 20th June, another month. But 20th June has came and went, no ring, no update and I've had no response to an email asking for an update either.

At this point I am beyond disappointed at the delays and empty promises, I can only speak to my experience which is they took £400 from me in April and have provided nothing and continue to ignore me. That's dishonest and the definition of theft. I am having to initiate legal action today because they will not respond to any communication requesting that my order is either fulfilled or they give me my money back and think they can just take £400 for nothing.

Horrible customer service.

I placed my ring order in April, and it took over six weeks just to receive a sizing kit. During that time, I spent weeks repeatedly chasing customer support who has been terribly unresponsive. To make matters worse, the sizing kit was never actually sent to me, despite having been told so. It only ended up getting sent weeks later than the timeline that had been communicated to me, as they finally realised the issue…as if they just skimmed over my messages and did not actually read the issue that I very clearly outlined to the team.

Considering the significant amount of money I paid for this product and the trust I placed in the company, this has been the worst customer service experiences I have ever had.

Communication has been consistently poor. Support has gone weeks without responding, I have been given inaccurate and contradictory information, and on multiple occasions it was clear that the customer service representative had not properly read my emails, responding with information that had nothing to do with my actual questions. Each time this happened, I was then left waiting another week or more for a follow-up response.

In a couple of weeks, it will have been three months since I placed my order, and I still have no confirmation of when my ring will be shipped or delivered. My order has shown as "processing" for the past 10 days, and no one in customer support has been able to provide any meaningful update or assistance.

For a premium product at this price point, this level of service is completely unacceptable.

The charger was changed 3 times; then the ring got dead and they don’t reply to refund requests whatsoever, thorigh no chanell-it’s auful. Moreover the ring is very inacurate with it’s data. Never buy it.

I reach out for support through instagram and where able to help and accommodate me ASAP! I love Ultrahuman ring!!!

I rarely leave negative reviews, but my experience with UltraHuman has been frustrating from both a product and customer service perspective.
The biggest issue isn’t even the ring itself—it’s the complete lack of meaningful customer support. Despite repeatedly requesting human assistance, I have spent nearly two weeks communicating almost exclusively with AI-generated responses. On multiple occasions I was told that my case would be reviewed and resolved by the support team within 48 hours. That promise has never been fulfilled, and I have still not received any genuine human intervention.
As for the ring, it regularly disconnects from my phone whenever I take it off, even for as little as 5–10 minutes. Once disconnected, there appears to be no straightforward way to reconnect it. The only solution repeatedly offered by support is to completely drain the battery, recharge the ring, and then reconnect it. This happens roughly twice per week.
For a product specifically marketed as a premium health and wellness wearable designed to continuously track vital data, this is completely unacceptable. No wearable device should require such a convoluted workaround simply to maintain basic functionality.
What’s most disappointing is that the technical issue itself may well be fixable. However, customers can only tolerate product problems when there is responsive and competent support available to help resolve them. In my case, there has been neither. Instead, I have been stuck in an endless cycle of automated responses, repeated troubleshooting steps, and broken promises about escalation timelines.
When customers are paying a premium price, they deserve access to actual support staff who can take ownership of an issue and see it through to resolution. Nearly two weeks without any meaningful human engagement is simply not good enough.
I would be more than happy to update this review if UltraHuman assigns a human support representative and resolves the issue. Until then, based on my experience, I cannot recommend the product or the company behind it.

This is my second review for a second product. I was sent a replacement ring after receiving a 'dead ring' in the post. Once the care team picked me up from my previous review a replacement ring was sent out immediately.

I unfortunately received another dead ring which could not be reset by the diagnostic service. I logged my issue immediately and have waited over the alloted 72hours to find out my case was not being looked into at all! I really wanted to love this ring, my family members have had a good experience but even they are on their second rings. I have been willing to excuse hardware issues due to size but the AI support system is dreadful and I have no faith that a human is even looking to fix my issue.

Extremely disappointing experience.

My Ultrahuman Ring became unusable in April, and what followed has been months of frustration, repeated troubleshooting, delays, and poor communication. Despite paying extra for warranty coverage, I have spent months without a functioning product.

What I found particularly frustrating was that Ultrahuman repeatedly presented a replacement ring as a gesture of goodwill, when a replacement is something I had already paid to be entitled to under the warranty. Fulfilling a warranty obligation should not be portrayed as a special favour.

Throughout this process, my emails have repeatedly been misunderstood, resulting in two replacement orders being cancelled without my consent. I have had to constantly chase updates and restate my position because it appeared that previous correspondence had not been properly reviewed.

To make matters worse, this has all occurred in the aftermath of Ultrahuman’s recent data breach, which has significantly reduced my confidence in the company and its handling of customer concerns.

I understand that faults can happen, but what separates good companies from bad ones is how they deal with customers when things go wrong. Unfortunately, after months without a working device, repeated delays, cancelled replacements, and a lack of meaningful communication, I can honestly say this has been one of the most frustrating customer service experiences I have encountered.

Software good, hardware just very poor quality. Had 3 replacements. Battery dies every 3-4 months. Now I can’t get it replaced because it’s out of warranty. Guess what! That’s now how danish law works. You get new warranty after each replacement! Their AI is really bad and just creates new support cases.

Unfortunately, my experience with customer support has been similar to many others’. I’m already on my second ring after experiencing a serious issue with the first one, and support has been extremely frustrating to deal with. Responses often take days, and when they do reply, they typically ask for “another 48–72 hours”, only to miss that deadline and require further chasing. Given that I’ve had problems with two rings and received such poor support throughout, both the product and the customer service have been very disappointing.

I’ve had this ring for less than a year and the battery life did not last. I was constantly charging it. I was able to get a replacement after running all their required tests. The second one lasted a few months as it just stopped connecting to my phone. I tried everything to try and connect it. Of course this happened after my warranty expired and they would not send me another one. Also I didn’t pay for a membership so they weren’t going to bother helping me. When the ring was actually working I really enjoyed keeping track of my sleep and other health information. Just a bummer that I wasted over $300 on it just for it to not last. I will be switching to a different brand and not looking back.

Very disappointed with both the product and the customer service.

My UltraHuman Ring has a serious battery issue and does not even last a full day on a single charge. I contacted customer support over a month ago and provided all the documents and information they requested. I received one response initially, but since then I have sent multiple follow-up emails and have been completely ignored.

For a product at this price point, I expected much better quality and, more importantly, much better customer support. The lack of communication is extremely frustrating. As a customer, I should not have to chase support for over a month without receiving any update or resolution.

I am still waiting for someone to properly address my case and provide a solution.

I cannot recommend UltraHuman based on my experience so far.
⭐☆☆☆☆

Support 2/5
Ring 4/5

When I reached the support, it was good...When I reached it.
Even with Ultrahuman X "Priority support", I am waiting 3-4 days for an answer.
I wanted to return the Ring because I found out that this is not something for me, not because of the quality.
I thought about waiting for the 14-day Ring calibration, but now I am very glad I started this way before.
I wrote Support, if the return policy also works if I bought it at a local vendor. Waiting days for support.
Very nice mail back though, and reassured me that it is, of course, possible.
So I answered, asking how I could return it then. Got a new mail, a new ticket number, and have to wait another 3-4 days.
Now I seriously have to see if they even manage to reply to me so I can send it back before the 30 days run out, otherwise I am stuck with it.
I hope the money return won't take 3-4 months...so I am still waiting for the 'how to return it'.

The Ring itself is good quality, even with wearing it constantly, like showering, doing dishes, and sleeping. Only issue is that when you are charging it, it tells you that you didn't move enough, so you should charge it while you are in bed winding down, but not yet sleeping, to not miss out on data.
The plugins sometimes cost extra or are subscription-based, but there are many free ones too, and helpful if you try to find your balance. As I said above, trying it out, I just figured out that a smart ring itself is not something that enhances my life.

Horrible experience, don’t buy this brand! I have been using this product barely for 6 months, first ring stopped working after a few months as the battery only lasted for 1-2 days all of a sudden. I got a replacement, which I was not able to connect with my phone whatsoever, it was a dead product. I got another replacement, which was barely working for a month a and again it stopped connecting with my phone so became useless. I asked for a refund. They keep extending the communication via the email trying to persuade you for another replacement which I made clear I don’t want. After many days of conversation they agreed to send the refund, which never came and no response whatsoever to my email. This company is a scam don’t ever buy from them!!!

I've had the ring for over a month, and the overall experience and customer service has been so bad I wish I hadn't bought anything. I purchased one ring for myself and another as a gift. The first ring arrived broken and didn't work, which took a few weeks to get replaced. After all was sorted and the ring worked quite well, I purchased a second ring as a gift, assuming the incident was a one-time issue. After asking for the plugins I purchased for the gift to be transferred to the gift user (as they had assigned them to my user), they mistakenly transferred all my data to the "gift user". I've been chasing this up for days, with no answers and nobody taking a minute to even reply. I've lost all my data and now the "gift user" has all my data and doesn't even have the plugins I purchased for it. It's an absolute disaster, if I could I'd return both rings and get all my money back, but it's too late now.UPDATE: to make matters worse, the customer service team replied to this and STILL HAVEN’T FIXED THE DATA. All my history was moved to another user so I don’t have it, and the other user has a history that isn’t theirs… zero reading comprehension from the customer support

Not worth it. Disconnects all the time then won’t reconnect. Sent me an old ring to replace and it didn’t end up working. I would buy Oura ring.

I bought an UltraHuman ring in January of 2025. Ring worked great at first, but so short lived. My primary reasons for wanting a ring was to track my sleep due to chronic insomnia. In September, I stopped wearing my ring due to being postpartum and not sleeping well (too depressing to see sleep scores of 12).

In January, I started using my ring again but pretty immediately started experiencing issues. Ring charge would not last, updates would not sync, data was missing. I reached out via the app on three separate occasions with no response.

Finally reached out via email and was asked to try a bunch of things. None of this worked in fact the ring got worse with the resets I was asked to perform. Now my ring is completely unusable. The data that it presents, if any is completely made up (states I am sleeping from 2pm-8pm, etc).

After all of this and months of back and forth, they say that my warranty is now no longer valid and they now state there is nothing they can do. They recommended that I could purchase the pro.

All in, I got 9 months of use ring. Not willing to invest another several hundred dollars on a ring that doesn’t last.

Probably the best customer service I have ever experienced. Like anything, errors happen but any question or concern that I had has been answered and resolved within minutes