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UK Office Direct Reviews 

4,254
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 535 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional level of service. Consumers frequently mention the remarkably fast next-day delivery, reliable couriers, and great competitive prices across a wide range of office supplies. People also deeply appreciate the high quality of products received, describing the ordering process as smooth, clear, and very easy to navigate. Some reviewers were not happy with occasional delivery delays, noting that packages sometimes took longer than expected to arrive or contained missing items. A few customers also noted that items occasionally arrived in damaged or excessively large packaging with too much empty space inside.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the remarkably fast and... See more

Product

People report positive experiences with product quality, noting items are sturdy, as described, and ideal for... See more

Order

Customers report widespread satisfaction with their order process, highlighting great pricing, good value,... See more

Price

Consumers find price to be positive, highlighting great deals, competitive rates, and excellent value for... See more

Service

Customers consistently note positive experiences with service, highlighting quick and efficient delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service ive had endless problems with fake micro sd cards at amazon and ebay. But i found uk office direct to have competative well priced sd cards at reasonable prices that work flawlessly... See more

Company replied

Rated 5 out of 5 stars

Great service with next day delivery. Folders were really good quality considering the price. Will definitely use again for our small swimming club if we need anything else.

Company replied

Rated 5 out of 5 stars

They were great. I mistakenly purchased the wrong item and when I contacted their customer support for assistance, not only did they deal with my request swiftly, but as good will, they also let me... See more

Company replied

Rated 5 out of 5 stars

I needed envelopes in which to send collectors' editions of The Eagle comic paper. The envelopes are a perfect fit for up to 15 issues. UK Office Direct supplied the ideal product. No fuss. On time.

Company replied


Company details

  1. Office Supply Store
  2. Business to Business Service
  3. Cleaning Products Supplier
  4. Office Furniture Store
  5. Pen Store

About UK Office Direct

Written by the company

The UK's Low-Cost Office Supplier

At UK Office Direct, we believe businesses shouldn't have to pay more for the products they use every day. That's why we've built our business around delivering quality workplace essentials at consistently competitive prices. Whether you're stocking up on office supplies, paper and ink, or ordering furniture, cleaning products, catering essentials and workplace equipment, you'll find over 65,000 products in one place – all backed by great value and reliable service.

More value. Less hassle.

Running a business is challenging enough without spending hours comparing suppliers or chasing the best deal. We make purchasing simple with straightforward pricing, a wide product range and fast, dependable delivery, helping you save both time and money. By continually improving the way we work and investing in efficient processes, we're able to keep costs down and pass those savings directly on to our customers.

Why businesses choose UK Office Direct

• Over 65,000 products across office and workplace categories.

Low Price Guarantee, giving you confidence you're getting outstanding value.

Fast, reliable delivery to keep your business running smoothly.

Business credit accounts for greater flexibility and cash flow.

Simple online ordering with straightforward service from start to finish.

Our promise

We don't believe buying workplace essentials should be complicated. Our focus is simple: quality products, competitive prices and dependable service that helps businesses spend less and get on with what they do best. Every order. Every day.

Written by the company


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(4,254)

540 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and responsive delivery

Quick and responsive delivery and competitive price, had to speak to Customer Service regarding something who were very helpful.

9 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 4 out of 5 stars

Quick and good service

Quick and good service. Would have liked to be able to give a delivery location for when I was out

10 July 2026
UK Office Direct logo

Reply from UK Office Direct

We are glad to hear that you thought ordering through us was quick and hassle free. We try our best to improve the quality of our service and reduce any hassle associated with ordering through us. Please do not hesitate to use us again!

Kind Regards.
UK Office Direct Customer
Service Ambassador

Rated 5 out of 5 stars

Good product

Good product, good price, fast delivery

10 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you are happy with the prices of our products. We are proud to supply a vast range of products and are happy to supply you for your future stationery needs.

Please do not hesitate to use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery. Very grateful for non-profit discount. Thank you.

8 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you had a quick and seamless order with us. We are proud to supply a vast range of products and provide a great service to you.


Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Excellent service with next day…

Excellent service with next day delivery. Absolutely brilliant.

7 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you are happy with our service
Please do not hesitate to use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Order despatched promptly.

Order despatched promptly.
Items missing which were also despatched promptly after one simple phone call.
Excellent Service & products

8 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thanks for the feedback.

We are glad to hear that you thought ordering through us was quick and hassle free. We try our best to improve the quality of our service and reduce any hassle associated with ordering through us. Please do not hesitate to use us again!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Excellent service

Excellent service, arrived next day super fast no damage. Will use again and would recommend.

7 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback

We are grateful for the kind words about our service; we always strive to provide the best service for our customers and resolve any issues you have! We are always aiming to improve our website and make this process even easier.

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Good Service

Expected straight forward purchase

3 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

They had exactly what I needed in stock…

They had exactly what I needed in stock and at a competitive price. Clear, easy to use website, with help if I got lost. I can see the prices with or without VAT and selection is easy. Next day delivery and very friendly, pleasant and helpful delivery person.

3 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback

We are grateful for the kind words about our service; we always strive to provide the best service for our customers and resolve any issues you have! We are always aiming to improve our website and make this process even easier.

Kind Regards.

UK Office Direct Customer Service Ambassador

Rated 4 out of 5 stars

Straightforward order

Straightforward order

Reasonable price, easy to order, and delivery the next working day

4 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 4 out of 5 stars

Found what I wanted

Found what I wanted; delivered promptly

1 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you had a quick and seamless order with us. We are proud to supply a vast range of products and provide a great service to you.

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, ordered 3pm, item delivered next day 8am

1 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback.
Your feedback is appreciated, we pride ourselves on delivering quickly and seamlessly to our customers. We are aiming to improve on this even further. Please do use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 2 out of 5 stars
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback.

I can only apologise that you received a picking error. This is not the experience we want our customers to face.
I understand that this has been dealt with through the Query system and that you should now have the correct item.

Kindest Regards,
UKOD Customer Service Ambassador

Rated 5 out of 5 stars

Quick delivery and well priced items.

Quick delivery and well priced items.

26 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.
We are glad to hear that you are happy with the prices of our products. We are proud to supply a vast range of products and are happy to supply you for your future stationery needs.
Please do not hesitate to use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 1 out of 5 stars

ordered next day delivery

ordered next day delivery, its been 6 days and still no attempt to deliver as I am home 7 days a week

26 June 2026
UK Office Direct logo

Reply from UK Office Direct

Good afternoon,

I am sorry to read that there has been a delay with the delivery of your order.

We don't deliver over the weekends, so that will be why there were no attempts over the weekend.

I can see the delivery was made today, so please do let us know if we can assist any further.

Kind regards
Caroline

Rated 5 out of 5 stars

Fast service reasonable price good…

Fast service reasonable price good quality

25 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback.
Your feedback is appreciated, we pride ourselves on delivering quickly and seamlessly to our customers. We are aiming to improve on this even further. Please do use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 1 out of 5 stars

Convinced this website is a scam

Convinced this website is a scam. Basket total inc. delivery £26.39, clicked to pay with PayPal and it’s a good job I reviewed it at this point because suddenly my order was £50.72! The exact same basket, I just clicked pay with PayPal. I have screenshots I’d add if I could. Be very aware the basket price jumps up when you actually go to check out.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

26 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback

We are grateful for the kind words about our service; we always strive to provide the best service for our customers and resolve any issues you have!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery

25 June 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you had a quick and seamless order with us. We are proud to supply a vast range of products and provide a great service to you.


Kind Regards.
UK Office Direct Customer Service Ambassador

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