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UK Office Direct Reviews 

4,253
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 535 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional level of service. Consumers frequently mention the remarkably fast next-day delivery, reliable couriers, and great competitive prices across a wide range of office supplies. People also deeply appreciate the high quality of products received, describing the ordering process as smooth, clear, and very easy to navigate. Some reviewers were not happy with occasional delivery delays, noting that packages sometimes took longer than expected to arrive or contained missing items. A few customers also noted that items occasionally arrived in damaged or excessively large packaging with too much empty space inside.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the remarkably fast and... See more

Product

People report positive experiences with product quality, noting items are sturdy, as described, and ideal for... See more

Order

Customers report widespread satisfaction with their order process, highlighting great pricing, good value,... See more

Price

Consumers find price to be positive, highlighting great deals, competitive rates, and excellent value for... See more

Service

Customers consistently note positive experiences with service, highlighting quick and efficient delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service ive had endless problems with fake micro sd cards at amazon and ebay. But i found uk office direct to have competative well priced sd cards at reasonable prices that work flawlessly... See more

Company replied

Rated 5 out of 5 stars

Great service with next day delivery. Folders were really good quality considering the price. Will definitely use again for our small swimming club if we need anything else.

Company replied

Rated 5 out of 5 stars

They were great. I mistakenly purchased the wrong item and when I contacted their customer support for assistance, not only did they deal with my request swiftly, but as good will, they also let me... See more

Company replied

Rated 5 out of 5 stars

I needed envelopes in which to send collectors' editions of The Eagle comic paper. The envelopes are a perfect fit for up to 15 issues. UK Office Direct supplied the ideal product. No fuss. On time.

Company replied


Company details

  1. Office Supply Store
  2. Business to Business Service
  3. Cleaning Products Supplier
  4. Office Furniture Store
  5. Pen Store

About UK Office Direct

Written by the company

The UK's Low-Cost Office Supplier

At UK Office Direct, we believe businesses shouldn't have to pay more for the products they use every day. That's why we've built our business around delivering quality workplace essentials at consistently competitive prices. Whether you're stocking up on office supplies, paper and ink, or ordering furniture, cleaning products, catering essentials and workplace equipment, you'll find over 65,000 products in one place – all backed by great value and reliable service.

More value. Less hassle.

Running a business is challenging enough without spending hours comparing suppliers or chasing the best deal. We make purchasing simple with straightforward pricing, a wide product range and fast, dependable delivery, helping you save both time and money. By continually improving the way we work and investing in efficient processes, we're able to keep costs down and pass those savings directly on to our customers.

Why businesses choose UK Office Direct

• Over 65,000 products across office and workplace categories.

Low Price Guarantee, giving you confidence you're getting outstanding value.

Fast, reliable delivery to keep your business running smoothly.

Business credit accounts for greater flexibility and cash flow.

Simple online ordering with straightforward service from start to finish.

Our promise

We don't believe buying workplace essentials should be complicated. Our focus is simple: quality products, competitive prices and dependable service that helps businesses spend less and get on with what they do best. Every order. Every day.

Written by the company


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(4,253)

540 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering

Easy ordering, smooth process, fast on time delivery - Very Impressed.

29 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.
We are glad to hear that you had a quick and seamless order with us. We are proud to supply a vast range of products and provide a great service to you.

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 4 out of 5 stars

order stated over credit amount but…

order stated over credit amount but wasn't and on the second order we have states exactly the same issue. order is then held up

29 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for getting in touch,
We always appreciate feedback like this as we always strive to provide the best service possible for our customers. We will be contacting our Finance team on this for you.
We are glad to have you as a customer.

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

QUICK AND EASY

31 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.
We are glad to hear that you had a quick and seamless order with us. We are proud to supply a vast range of products and provide a great service to you.

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback
We are grateful for the kind words about our service; we always strive to provide the best service for our customers and resolve any issues you have!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Super price, super speedy, super quality!!

Super price, super speedy delivery, super quality... perfect!!!

29 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for getting in touch,
We always appreciate reviews like these as we always strive to provide the best service possible for our customers. We will be constantly improving our systems to make our service even better.
We are glad to have you as a customer.

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 1 out of 5 stars

I ordered from Uk Office Direct…

I ordered from Uk Office Direct specifically because they offered next day delivery. Unfortunately the items turned up 2 days later than needed.

29 July 2026
UK Office Direct logo

Reply from UK Office Direct

Good afternoon,

I am sorry that your order was delivered later than expected.

We do advise to allow 2 working days for deliveries, to allow for issues outside of our control. It looks like the courier did attempt delivery but struggled to gain access to the address.

Apologies for any inconvenience caused!

Kind regards,
Caroline

Rated 3 out of 5 stars

Postage TOO expensive

Postage TOO expensive, but no faults on delivery time.

30 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.
Your feedback about our prompt service is appreciated, we will ensure this continues into the future!
Please bear in mind delivery is via a carrier so we feel the delivery price is very reasonable for this service.

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 1 out of 5 stars

A poor experience

Unfortunately a very poor experience. My order comprised of just two items. The first item was delivered quite promptly but the second did not appear! I waited and then received an email informing me my item had been broken in transit and a new one would be sent. Despite waiting a further few days, and emailing .. I’ve had no response. And my item hasn’t appeared … I just want my money back now. Very poor service. Not impressed.

25 July 2026
UK Office Direct logo

Reply from UK Office Direct

Good afternoon,

I am sorry that your order was short delivered, I can see that the Glass Water was damaged in transit. We did send a replacement order however this was then held with the courier.

I can only apologise for the issues on this order, but can confirm that we have issued a refund for the Water that was not delivered and this will be back with you within 14 days.

Kind regards,
Caroline

Rated 5 out of 5 stars

So quick to order

So quick to order, good pricing and delivered next day.
One item out of stock, but was notified at the time.
Fabulous.

28 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us

We are glad to hear that you had a quick and seamless order with us. We are proud to supply a vast range of products and provide a great service to you!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Excellent prices and next day delivery…

Excellent prices and next day delivery - perfect !

28 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for your feedback.

Your feedback is appreciated, we pride ourselves on delivering quickly and seamlessly to our customers. We are aiming to improve on this even further. Please do use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 1 out of 5 stars

I just got 24 bottles and paid for 62

I just got 24 bottles and paid for 62
When do o get the rest?

25 July 2026
UK Office Direct logo

Reply from UK Office Direct

Good afternoon,

I am sorry for the short delivery! It looks like the courier has logged the rest of your order as damaged in transit.

I will look into this and send a replacement order - I'll also send you an email to confirm this has been done and when you can expect delivery.

Kind regards,
Caroline

Rated 5 out of 5 stars

As expected ,delivery and quality was…

As expected ,delivery and quality was great

4 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for getting in touch,
We always appreciate reviews like these as we always strive to provide the best service possible for our customers. We will be constantly improving our systems to make our service even better.
We are glad to have you as a customer.

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 1 out of 5 stars

Only received 1 off my cases off…

Only received 1 off my cases off water. ,one. Short

27 July 2026
UK Office Direct logo

Reply from UK Office Direct

Good afternoon,

I am sorry for that your order was short delivered!

The Still Water you ordered is currently out of stock and is due in to us 03/08/2026 - this will then follow on for delivery within 2 working days.

Sorry again for any inconvenience caused.

Kind regards
Caroline

Rated 4 out of 5 stars

Speedy delivery and excellent product

Speedy delivery and excellent product. A lot of wasted packaging though - four small A5 display frames in a vast box!

22 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.
Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Despatch & delivery superfast

Despatch & delivery superfast. Items as described & good quality. Would recommend & use again.

25 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us

We are glad to hear that you had a quick and seamless order with us. We are proud to supply a vast range of products and provide a great service to you!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate. Delivery very prompt.Will use this company again.

25 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thanks for the feedback

We are glad to hear that you thought ordering through us was quick and hassle free!

Please do use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Delivery

Delivery came the day it was supposed to
Good service

22 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards.
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Good price and a very timely delivery.

Good price and a very timely delivery.

22 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

We are glad to hear that you are happy with the prices of our products. We are proud to supply a vast range of products and are happy to supply you for your future stationery needs.

Please do not hesitate to use us again!

Kind Regards
UK Office Direct Customer Service Ambassador

Rated 5 out of 5 stars

Stationery delivered next day as…

Stationery delivered next day as promised.

24 July 2026
UK Office Direct logo

Reply from UK Office Direct

Thank you for contacting us.

Your feedback about our prompt service is appreciated, we will ensure this continues into the future!

Kind Regards.
UK Office Direct Customer Service Ambassador

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