Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more
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Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more
Company replied
John Kennedy was extremely efficient. He not only did extremely long hours and one being a Sunday to ensure fitting was to standard. Few issues as with any home improvements but John went above an... See more
It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more
Company replied
Company details
- Energy Equipment and Solutions
- Boiler Supplier
- Environmental Renewable Natural Resources
- Heating Equipment Supplier
- Solar Energy Company
- Solar Energy Equipment Supplier
About UK Energy Management Group Ltd
Written by the company
At UK Energy Management Group, we help households across the UK stay warmer, more comfortable, and more energy efficient, while cutting their energy bills and carbon footprint.
We design and install a complete range of home energy systems: Solar Panels, Battery Storage, Air Source Heat Pumps, EV Chargers, and Boilers. With over 30,000 measures installed nationwide, we've helped homeowners, landlords, and tenants across England, Scotland, and Wales make the switch to cleaner, cheaper energy. Every system is designed around your individual home, your heating needs, and how you actually use energy day to day.
Many of our upgrades are funded through government energy grants worth up to £7,500. We work closely with local councils and trusted national contractors to bring this funding to the households and communities that need it most, making renewable energy and home efficiency improvements accessible to as many people as possible. If you'd rather purchase your system outright, we offer transparent fixed pricing with no hidden costs, plus 0% finance options on some products to spread the cost.
Whether you're looking to lower your electricity bills with solar and battery storage, replace an old gas boiler with a modern heat pump, or install an EV charger at home, our team makes the whole process simple. From your first enquiry through to design, installation, and ongoing aftercare, our fully certified engineers handle everything to the highest standard.
We're proud to be accredited by TrustMark, NAPIT, MCS, and ISO 9001, giving you complete confidence in the quality and safety of our work. We're also rated Excellent on Trustpilot with over 1,570 reviews from satisfied customers.
At UK Energy Management Group, we're here for you, your home, and a greener UK.
Visit www.ukem.co.uk
Contact info
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, United Kingdom
- 0800 222 9494
- info@ukem.co.uk
- www.ukem.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had John and Lea do my loft…
Had John and Lea do my loft insterlation and vents was very fast good service.
26 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Kim,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lea provided you with fast and efficient service during your loft insulation installation.
Your feedback is greatly appreciated as it helps us ensure we maintain high standards. We're glad you found the service to your satisfaction!
Thank you once again for choosing UKEM. Should you have any further feedback, please feel free to reach out to us.
Best regards,
UKEM Customer Service.
What an excellent guy (Liam) Odin…
What an excellent guy (Liam) Odin energy north east, not only informative, soo helpful tidy and an all round decent chap.
25 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Richard,
Thank you for your amazing 5-star review! We are thrilled to hear that you found Liam from Odin Energy North East to be informative, helpful, and a decent chap. He truly embodies the excellent customer service we aim to provide.
Your kind words mean a lot to us and motivate our team to continue delivering top-notch energy efficiency solutions. We appreciate you taking the time to share your experience with us.
Thanks once again for choosing UKEM, and we hope you pass our details along to anyone who may benefit from our services!
Best regards,
UKEM Customer Service.
Lee and Lee
Lee and Lee were super professional. 2 great lads who are happy, have a good laugh and are very handsome.
Would recommend Lee and Lee anytime.
23 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Mandy,
Thank you for your fantastic 5-star review! We're thrilled to hear that Lee and Lee provided such a professional and enjoyable experience. It's wonderful to know their friendly demeanor contributed to your satisfaction.
We truly appreciate your recommendation and will pass on your kind words to Lee and Lee.
Thank you once again for sharing your experience with us, and please feel free to spread the word about UKEM’s services to your friends and family!
Best regards,
UKEM Customer Service
Chris and Sean were top lads and very…
Chris and Sean were top lads and very professional. Quick and efficient work and tidy everything up after themselves. Very pleased with the work
23 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Bradley Edwards,
Thank you for your glowing 5-star review! We're thrilled to hear that Chris and Sean provided you with top-notch service, showcasing their professionalism and efficiency while keeping your home tidy.
Your feedback about their quick and efficient work is much appreciated, and we will certainly share your kind words with them.
Thank you for choosing UKEM, and we appreciate you taking the time to share your experience with us. Please feel free to recommend us to anyone who may benefit from our services!
Best regards,
UKEM Customer Service
Project engery solutions excellent…
Prolec engery solutions excellent service would recommend
23 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Stephen Howells,
Thank you for your fantastic 5-star review! We are thrilled to hear that you found Prolec Energy Solutions to provide excellent service and that you would recommend us. Customer satisfaction is our top priority, and your kind words truly motivate our team to continue delivering high-quality service.
We appreciate your feedback and hope to support more customers in improving their home's energy efficiency just as you experienced.
Thank you once again for your support!
Best regards,
UKEM Customer Service.
Reply from UK Energy Management Group Ltd
Dear Thomas Bowen,
Thank you for your fantastic 5-star review! We're thrilled to hear that our team was on time, clean, and respectful while carrying out the service. Your positive feedback is genuinely appreciated and motivates us to maintain our high standards.
Thank you again for choosing UKEM and for taking the time to share your experience. We hope you enjoy the benefits of improved energy efficiency in your home!
Best regards,
UKEM Customer Service.
Lee and Lee
I cannot say enough good things about Lee and Lee. They came down late in the afternoon (not their fault! They had another job first) to start what was a really tough insulation job and didn’t stop until it was completely finished by 8:30pm. Nothing was too much trouble and there were absolutely no problems along the way. They worked in a clean, methodical, and professional manner the entire time, and on top of that they were genuinely two amazing people. Their work ethic and attitude were outstanding. I honestly cannot thank them enough and would highly recommend them to anyone.
21 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Katherine Smart,
Thank you for your fantastic 5-star review! We are thrilled to hear such positive feedback about Lee and Lee. Their professionalism and dedication to ensuring the insulation job was completed to your satisfaction reflect the high standards we aim for at UKEM.
It’s wonderful to know that their work ethic and friendly attitudes made a lasting impression on you. We truly appreciate your kind words and your recommendation to others.
If you have any further comments or suggestions, please feel free to reach out to us.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service.
Amazing boys done really good work
Amazing boys done really good work, they were clean and tidy thanks
21 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Michelle,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our team made a positive impression with their work and maintained cleanliness during the process.
Your feedback is immensely appreciated, and it motivates our team to continue delivering top-quality service. Thank you for choosing UKEM.
We’re grateful for customers like you who take the time to share their experiences with us!
Best regards,
UKEM Customer Service
excellent service from Miles job well…
I excellent service from Miles job well done
21 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Annalease,
Thank you for your excellent 5-star review! We're thrilled to hear that you received outstanding service from Miles. Striving for high-quality support is our priority, and it’s fantastic to know we met your expectations.
We appreciate you taking the time to share your feedback, and we will be sure to pass your kind words onto Miles and the team.
Thank you for choosing UKEM for your energy efficiency needs!
Best regards,
UKEM Customer Service
The work was done quickly and with high…
The work was done quickly and with high quality. Good communication. Thank you
21 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Evija Reidzāne,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service to be quick and of high quality, and that our communication met your expectations.
Your kind words mean a lot to us and motivate our team to continue delivering top-notch service.
We appreciate your feedback and are glad you had a positive experience. Thank you for choosing UKEM, and we hope you enjoy the benefits of your improved energy efficiency!
Best regards,
UKEM Customer Service
Had john and lee fitting my loft…
Had john and lee fitting my loft insulation and window vents all finished very quickly and tidy no real mess . Pleasure to meet them both
21 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Grant,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lee provided quick and tidy service while fitting your loft insulation and window vents. It’s great to know you appreciated their professionalism and the cleanliness of the work area.
We value your feedback and will be sure to share your kind words with John and Lee as well as the team.
Thank you once again for choosing UKEM. We appreciate your support and hope you enjoy the benefits of your improved energy efficiency!
Best regards,
UKEM Customer Service
Lee & Lee are really great guys
Lee & Lee are really great guys, they know their stuff and theyre concerned about safety and customer satisfaction. They were happy to talk through things in detail and informed me of all they had done.
20 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Lottie,
Thank you for your fantastic 5-star review! We’re thrilled to hear that Lee & Lee made a positive impression. Their commitment to safety and customer satisfaction is indeed commendable, and it’s great to know they were able to explain everything clearly.
Your feedback is invaluable, and we appreciate you taking the time to share your experience with us. We’ll be sure to pass your compliments on to Lee & Lee.
Thank you once again for choosing UKEM, and for supporting our mission to improve energy efficiency in homes.
Best regards,
UKEM Customer Service
Dean and Mark were very helpful and…
Dean and Mark were very helpful and extremely efficient!! Top jobs, cheers!!
20 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear A G,
Thank you for your fantastic 5-star review! We're thrilled to hear that Dean and Mark provided you with helpful and efficient service. We always aim to deliver top-quality solutions for our customers' energy efficiency needs.
Your appreciation means a lot to us, and we will certainly share your kind words with Dean and Mark.
Thank you once again for choosing UKEM. We hope you continue to enjoy the benefits of your improved home energy efficiency!
Best regards,
UKEM Customer Service
Home Insulation.
We got cavity wall & loft insulation and kitchen & bathroom fans.
All of the work carried out to a good standard by nice lads followed by good customer service from the office.
I would highly recommend this company.
19 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Wayne,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you were satisfied with the cavity wall and loft insulation, as well as the kitchen and bathroom fans.
It’s great to know that our team not only delivered quality work but also provided excellent customer service from the office. Your recommendation means a lot to us!
We appreciate your feedback and hope to continue making a positive impact on home energy efficiency across the UK.
Thanks once again for choosing UKEM! Please feel free to share our services with family and friends who may also benefit.
Best regards,
UKEM Customer Service.
Cavity wall insulation
The team was polite, professional and efficient. The work was finished to a high standard.
16 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Mojoko Noah,
Thank you for your excellent 5-star review! We're thrilled to hear that you found our team polite, professional, and efficient, and that the work was completed to a high standard. Your positive feedback is greatly appreciated and fuels our commitment to delivering top-notch services.
If you have any further feedback or suggestions, feel free to share.
Thank you once again for choosing UKEM! We truly value your support.
Best regards,
UKEM Customer Service
Excellent loft and vent insulation
Had John and Lee do my loft insulation and vent insulation. They have done an excellent job and very experienced and knowledgeable in there field. They treat my home like there home and my home is very old and they took the time to diagnose the problem and fit the insulation in the ceiling , so it was neat and tidy rather than drilling big holes. They were so kind and neat and tidy complete experts and so grateful for the work they have done today !
16 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Parry Quaynor,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that John and Lee provided excellent service in fitting your loft and vent insulation. Their dedication to treating your home with respect and ensuring the work was completed tidily reflects our commitment to quality.
Your compliments about their expertise and care are truly appreciated, and we will make sure to pass on your kind words to them.
Thank you once again for choosing UKEM, and we hope our services continue to make your home more energy efficient!
Best regards,
UKEM Customer Service
cavity wall insulation
I had cavity wall insulation, vents on my windows and a fan in my bathroom. The work was carried out to a high standard. However, be aware its a messy process. I could feel the difference on the first evening, my house felt much warmer. Thankyou. I would recommend.
14 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Sandra,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found the cavity wall insulation and other installations to be of high quality, and that you felt the benefits almost immediately with your home feeling much warmer.
We appreciate your note about the messiness of the process; our team works hard to minimise disruption where possible. Your recommendation means a lot to us!
Thank you again for choosing UKEM, and for taking the time to share your experience.
Best regards,
UKEM Customer Service
Jamie was very knowledgeable and professional
Jamie had a long drive to get to my house and a very early start. He arrived on time and very bubbly.
Very professional and I felt at ease with him in my home while working away bless him. 100% would be happy to recommend this young man. I’m not very tech smart, but understood all the modern controllers being installed alongside my boiler because he was patient enough to take his time and not rush me.
many thanks indeed much appreciated!!!
Mrs Owen
Poole, Dorset
13 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Marion Owen,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Jamie provided you with such knowledgeable and professional service. It's great to know that you felt at ease during his visit, and that he was able to explain the modern controllers in a way that you understood.
Your kind words about Jamie’s patience and bubbly nature truly highlight the level of service we aim to deliver. We appreciate your willingness to recommend him to others!
Thank you once again for your feedback and support. We wish you all the best in your home’s improved energy efficiency!
Best regards,
UKEM Customer Service
The guys were cheery
13 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Libby Cripps,
Thank you for your kind 4-star review! We're thrilled to hear that our team made a positive impression with their cheerful attitude. It's always our goal to create a pleasant experience for our customers.
We appreciate your feedback and I will be sure to notify management about your experience to help us continually improve our services.
If there’s anything more specific you would like to share about how we can enhance our service further, please feel free to let us know.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Brilliant team managed to process my…
Brilliant team managed to process my ECO4 application and install my cavity wall insulation in the space of 3 months. I now have a well insulated house and an uprated EPC.
12 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Michael Mansfield,
Thank you for your fantastic 5-star review! We’re thrilled to hear that our brilliant team was able to process your ECO4 application and install your cavity wall insulation so efficiently. It's wonderful to know that your home is now well-insulated and that you have achieved an uprated EPC.
Your feedback motivates us to continue providing excellent service. If you have any further comments or require assistance, please don't hesitate to reach out.
Thank you once again for choosing UKEM. We truly appreciate your support!
Best regards,
UKEM Customer Service
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