Ukairpurifiers Reviews 

129
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their effectiveness, quiet operation, and accurate descriptions, often recommending them to others. The delivery service is consistently highlighted for its speed and efficiency, with many orders arriving quickly, often next day. Reviewers also appreciate the excellent customer service and communication throughout the purchasing process, making transactions efficient and pleasant. However, some customers also noted issues with delivery, specifically experiencing delays and issues with the courier service, sometimes exceeding promised delivery times. Additionally, a few people mentioned specific product concerns, such as units losing power, having noisy operation, inflexible hoses, or difficulties with small components.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and functionality of items like... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt shipping and fast... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with their purchases,... See more

Service

Customers consistently note positive experiences with service, highlighting its efficiency and speed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very happy with my experience with ukairpurifiers- the delivery was really fast which was very much appreciated as we ordered a fan during a heatwave! We'd chosen the fan based on a Which? revie... See more

Rated 5 out of 5 stars

These guys are awesome. Prompt shipping and fast delivery. Managed to score some air conditioners that they had and they were delivered next working day. Support team is very responsive and helpful... See more

Rated 5 out of 5 stars

Purchased the Blue Max 3250i and it was delivered in two days. This product is exactly as described and works brilliantly, detecting small nuances of impurities and adjusting the airflow as required.... See more

Rated 5 out of 5 stars

I bought a Blueair Blue Max 3350i Air Purifier. I love the product and the way it runs faster when needed and then is nearly silent otherwise. The transaction with UKairpurifiers was very efficient. G... See more


Company details

  1. Air Filter Supplier

Written by the company

The UK's Air Purifier Experts. We specialise in providing a wide range of high quality air purification and air treatment products with a wide range of budgets and uses. We want to ensure that everyone has good quality clean air they can breath and we are sure to have a solution that meets your needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(129)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Purchase went fine

Purchase went fine, but delivery poorly managed by DPD, so 4 stars only. It would have been useful to have been made aware of carriers' stringent conditions ahead of actual purchase. I then had to wait some time for a grandson to move it upstairs. Product now functioning as well as can be expected in current heatwave, but I have not yet been able to unscrew the screw on the remote so as to fit the batteries.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Repeated delays and overheating children

We ordered an air conditioner from UK Air Purifiers on Thursday 18th June to ensure our baby's room stayed at a safe temperature during the forecast heatwave. We specifically chose them because they had the model we wanted and advertised 1 working day delivery. We ordered trusting that we would get this on Monday 22nd June at the latest.
We still haven't received it, just daily emails from DPD telling us it's been delayed with no useful insights about why or our new expected delivery date. Checked with customer service yesterday and told we would get it today but no delivery confirmation received, just another vague and useless email about delays.
Had we known there was a risk 1 working day delivery could exceed 4 days we would have selected another option. Wish we had ordered from elsewhere now.
I appreciate this could be a problem with DPD but we placed our order with UK Air purifiers and trust the info on their website. Still received nothing and no refund or recent updates from them and now very hard to get the unit we want elsewhere too.

23 June 2026
Unprompted review
Ukairpurifiers logo

Reply from Ukairpurifiers

Thank you for taking the time to share your feedback.
We sincerely apologise that your order did not arrive within the advertised delivery timeframe. We appreciate how important this was, particularly as you were purchasing the air conditioner to keep your baby's room comfortable during the heatwave.

Your order was dispatched promptly from our warehouse; however, it unfortunately became delayed within DPD's delivery network. While this was outside of our direct control, we recognise that you placed your order with UK Air Purifiers and expected the delivery timeframe advertised on our website.

We understand how disappointing this delay was, particularly given the time-sensitive nature of your purchase and the limited availability of this model elsewhere. Although we were advised by the courier that delivery was expected on the following day, this unfortunately did not happen as planned.

We appreciate your feedback, as it highlights the impact that unexpected courier delays can have on our customers' experience. We apologise again for the inconvenience caused and hope we have the opportunity to restore your confidence in our service in the future.

Rated 5 out of 5 stars

Great service from start to finish

I initially enquired about an air purifier via email. I received a quick reply that answered my questions fully.
I decided to order the product. Ordering was very easy and I received the product the next day as promised.
Can't say fairer than that.
I would definitely use this company again.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Blue Max 3250i

Purchased the Blue Max 3250i and it was delivered in two days. This product is exactly as described and works brilliantly, detecting small nuances of impurities and adjusting the airflow as required. Nighttime mode is silent and ensures air purity is controlled continuously.

23 April 2026
Unprompted review
Rated 4 out of 5 stars

Super quite and really effective.

Super quite and really effective.
Detecting air quality changes and increasing filtration as required.
Air quality in bedroom so much better.
One issue is the Bluetooth app, had to stop using it as it is a heavy drain on phone battery.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

Good company to deal with. Easy to navigate website and a great choice of products. Very happy with my air purifier. Looking forward to using the cool air fan in the summer. Good communications and sales experience.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Air purifier that arrived very quickly.

I bought a Blueair Blue Max 3350i Air Purifier. I love the product and the way it runs faster when needed and then is nearly silent otherwise. The transaction with UKairpurifiers was very efficient. Good communication and speedy delivery. Many thanks guys.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

No aftercare support or ability to get a refund

I ordered 2 air conditioners on 26th April 2025. One was perfect, the other was faulty. I have had an ongoing battle ever since, initially to even have it collected, then to get a refund rather than a credit and I am still waiting for any refund of my money that they have. It was picked up by them on 18th November 2025 and despite numerous requests to their very unhelpful support team, I am still waiting to get my money back. I have recently even enlisted the help of the legal team of the "Which magazine". Do not use this company. I have never had such poor service from a company before!

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Blueair Blue Max 3250i

Good website, communication and speedy delivery. Very happy with product which is competitively priced and markedly superior to my previous air purifier. It is sensitive to changes in pollution levels and wonderfully quiet so does not disturb my sleep overnight. Attractive too.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic product - Fantastic service.

I placed my order with UKairpurifiers for the first time last week. I was a bit unsure about purchasing from them because I wasn't familiar with their website/shop. However, they were selling the item I wanted to purchase (Blueair Pure 511) at a competitive price. I couldn't find it cheaper anywhere else. Furthermore, the option to pay with PayPal, combined with their positive Trustpilot reviews, gave me the confidence to place my order. I'm so glad I did because everything went smoothly! Dispatch and delivery were speedy. The courier (DPD) kept me updated with the whereabouts of my parcel and delivered it with care. UKairpurifiers packaged my item extremely well and the product was exactly as described. It is a powerful yet lightweight unit which gets to work fast, leaving the air clean and crisp. I was so thrilled with the product and service, I decided to purchase another unit and gifted it to my daughter for her birthday. She loves this product just as much as I do! I highly recommend ordering from UKairpurifiers. Fantastic product - Fantastic service.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

0 issues

0 issues. Had the best discount on the purifier I wanted.

19 September 2025
Unprompted review

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