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AOMEI Backupper Reviews 2,160

•
TrustScore 5 out of 5

4.9

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 1,248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and efficiency, often highlighting their quick response times. People frequently commend the excellent customer service, noting that issues are resolved promptly and effectively. Many consumers also appreciate the overall quality of the service provided. However, some people mentioned issues with the product itself, specifically that it sometimes ceased to work or failed to capture working files. A few other people also felt that the company's Image Deploy feature needed more work, finding it limited for large deployments.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the promptness,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the quick... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support team for being... See more

Product

People report ambiguous experiences with product. Many customers praise the products as outstanding,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness, patience, and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

This is in my opinion the best computer storage software and seems to care about the customer. They don't overcharge for products or support, and always respond quickly with an easy solution to most... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

The software did not work out for me. I was unable to capture any working files. I do see the potential for using this software & will certainly try it again should have have another unfortunate eve... See more

Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Solution Found - Backupper Technician Plus


575
Solution Found - Backupper Technician Plus.
OK for 24 hours, but support got to work right away and found a solution right away... in any case, Image Deploy needs more work; the ability to perform a truly large deployment is very limited with this version, even if I use the Technician Plus version. PXE should be modernized with the ability to boot an image with scripts and keep PXE powered on without preventing PCs that are online or booting in PXE from immediately receiving the Image Deploy image.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Owen Tan

Owen Tan, the rep I communicated with very quickly solved my problem.
Thanks!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Lost Product Key, Quick Response/Fix

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provided a product key. I was able to set up AOMEI Backupper again without issue. Thank you for the QUICK response and fix!

16 April 2026
Unprompted review

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