AOMEI Backupper Reviews 2,163

Lanry Lucky at the AOMEI Support Team helped solve a migration issue when going from an old computer to a new laptop, without loosing any data, and doing so in a convenient and helpful manner. Thanks very much for your help, Lanry/Aomei!

I like the user interface & functionality in The Pro version. I find it’s pretty easy to follow for a home user. I had an issue where I had to do a full re-install of Windows & also had to change out some non-working parts on my tower PC. The licence key for AOMEI no longer worked, however an email followed by a quick response had me re-installing it successfully within a day. Thankyou Lanry Lucky for your assistance. Anyone looking for a decent suite for Disk and file management should give AOMEI a try.

Long story short: I lost my license key. I wrote an email to Aomei support that was answered by Fiona within an hour. She sent me my key with no fuss, no muss. I am extremely impressed with her level of service. 10 stars!

Technical support (Lanry Lucky) resolved my issue, so I give him a 10
Very attentive and friendly.

Thank you

Quick response and problem solved by Joey A.

I highly appreciate the quick respond of the tech support and the way the issue was solved .
The problem was caused by the fact that I had to renew my SSD with a new unit, this is where the software stopped working, and I had to contact the Tech support to solve the issue with the offline registration.
A replacement of a SSD should not trigger a a change of the Machine code which causes the cancelation of the Offline registration code, the software should be more flexible in way of system recovery.
I paid for a lifetime package and I am disappointed with the complexity of the registration process during the recovery process after SSD renewal.

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan.

He asked for more details about the issue but suggested an immediate option to try which I followed.

Result: All working again. Thank you Owen Tan.

Excellent work

When my computer crashed, I was unable to restore my backups. To all my questions I got fast and adequate answers. I am very content with the support I recieved from Megan Z!

The support team, represented by Owen Tan, was knowledgeable, responsive, and friendly. I don't often come across support this good.

The software did not work out for me. I was unable to capture any working files. I do see the potential for using this software & will certainly try it again should have have another unfortunate event.
I received a prompt refund when I requested it. No questions asked.
Although the software did not really help me, I would definitely use it in the future & recommend it to others.

I have purchased Aomei backupper Prof two days ago and the registration was failed.
And I emailed to Aomei support team and was served and assisted by Owen Tan.
I experience the support process was helpful and patientful. And finally the registration is successful.
Really appreciate and thank you to Owen Tan.

Very quick response time! My issue was resolved in a flash, and I'm very happy with Megan Z's service. Two thumbs up!!

For whatever reason after the new install I couldn’t run it. I reported what I saw and the next day I had the solution. Thank you

A five star ONLY because Lanry Lucky stepped in and reset all codes.
The company seems to be a bit hard to deal with.
The product itself is tops!

GREAT SERVICE FROM - MEGAN Z

Swift action, completely effective and complete result.
Very well done Lanry Lucky and much appreciated.

Prompt excellent support service! Set apart from other. Keep up the elite support to your customers.

Thank you,
R. Williams

Quick response and resolved issue at first touch. Well done and much appreciated.