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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were let down by their experience overall. Customers frequently complain about terrible customer service and completely unhelpful support teams that fail to resolve basic account and login issues. Many people also find the official website extremely buggy, pointing out constant login failures, severe loading problems, and an overabundance of intrusive advertisements everywhere. Though some reviewers faced severe challenges, a few people mentioned that the platform still hosts amazing content from talented and humble creators. Others noted that it occasionally provides good conditions for popular users and offers a nice way to connect with different gamers globally.

What people talk about most

Social media

Customers consistently note negative experiences with social_media, expressing deep frustration over unfair... See more

Website

Reviewers highlight negative aspects of the website, frequently describing the platform as completely broken... See more

User experience

Clients share negative opinions on user_experience, highlighting frustration with excessive ads, technical... See more

Customer service

Customers consistently express deep frustration and dissatisfaction regarding customer service. Reviewers... See more

Marketing

Consumers find marketing to be quite negative due to the unbearable volume of promotional content. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Twitch has no care for who or what are streaming on there platform, laws broken on stream with no bans from twitch, streamers stealing from stores , no penatly no ban, streamera sexually assualting so... See more

Rated 1 out of 5 stars

Twitch is a complete scam. Ads every 1–2 minutes — they claim it’s “supporting the streamer” but in reality it’s just Twitch lining their own greedy pockets. The viewing experience is unbearable, crea... See more

Rated 1 out of 5 stars

Untrustworthy platform! Woke policies! They ban whoever they want! Moderation team power hungry and unfair! Overloaded with ads! Open nudity on some channels! Blocking firefox users from using... See more

Rated 1 out of 5 stars

Trying to grow on Twitch feels pointless. You stream, put in hours, and nobody sees you unless you’re already big. Monetization is slow, payouts are weak, and the platform takes a huge cut while givin... See more


1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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No history of asking for reviews

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1.3

All reviews

(1,204)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Twitch's customer service is unhelpful unresponsive and support a toxic atmosphere

Twitch's customer service is unresponsive and unhelpful. I was watching a stream where someone in the chat was making racist comments, sexual comments when 10 year Olds are in the chat, bullying, and more. The streamer was laughing encouraging this behavior. I reported the channel and the person making the inappropriate comments, after the person being targeted complained. The person being targeted did nothing to warrant the behavior towards them. No action was taken from Twitch. These comments still continue often. No one gets in trouble. No one gets warned. No one gets banned or removed. Needless to say i unfollowed the channel and don't use my account so much anymore. Streamers are just as guilty as the person in the chat that is making the inappropriate comments and the streamer should have their channel suspended or banned if they consistently let this behavior manifest in their streams. It can be a pretty toxic culture not to mention is not good for mental health among other reasons.

13 October 2024
Unprompted review
Rated 2 out of 5 stars

Tired of the Double Standards

Honestly, Twitch has become exhausting. It feels like there's one set of rules for everyone else and another for streamers who push the boundaries. Why can some stream half-naked without issue while regular creators get banned for random phrases? It seems like they’re more interested in punishing small streamers rather than supporting growth. Many are tired of this unfairness and are leaving because of the inconsistent moderation and biased agenda.

6 October 2024
Unprompted review
Rated 1 out of 5 stars

Tickets without answer

Why bother with tickets if they don't answer and are unable ti fix a small issue.
i can't connect to a new device and sent a ticket twice and no answer, users are treated as they don't exist

3 October 2024
Unprompted review
Rated 3 out of 5 stars

Can't type slurs

Can't type slurs, ads interrupt viewing experience, bad chat experience, at least there is 7tv and bttv, WILL BAN YOU IF YOU SHOW A HORSE COCK ACCIDENTLY

1 October 2024
Unprompted review
Rated 1 out of 5 stars

you get banned for nothing

you get banned for nothing, and when you report situations that are a serious violation, you get a response that you didn't violate the rules, what a pathetic platform of hypocrites

27 September 2024
Unprompted review
Rated 1 out of 5 stars

Twitch is the worst streaming platform

Twitch is the worst streaming platform out there! since amazon owns it! Amazon is a money grab! (scam) now also twicth advertising every 10 minutes in a stream. you can BUY a TURBO SUBSCRIPTION! WHAT do they think they are netflix or something! Twitch really needs to stop. and key the doors with amazon. Watching streams shouldn't cost money. Creating streams shouldn't cost money! Twitch has always been free, hardly any advertising, but since amazon ownership it has gotten worse every year since 2014, now 10 years later and twitch sucks. and as far as customer service is concerned. all peasants and rude people together. Just cut it because you are the biggest deceitful people out there. with your advertising. In Europe, advertising spam is punishable, did you know that? no, of course not. because you don't know what quality is in your Amazon shop.

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Corporatism:

Corporatism:

Been a member of justin.tv back in time and pretty much the whole timeline during twitch's foundation and expansion.

Basically this will be a red pill comment and is a cry for their ads and the lack of number of staff that they hire or firing the old experienced ones to replace with ones lack of experience and/or incompetence just to spend less on their wages to make more profit.

This greedy approach that we are living in is unbearable. Also something I literally pray for it to stop everyday.

I hope they will change the direction of these corporations as people raise their conscience and increase their skill of figuring out the causality. ( talking about financial bad boys institution that I'm not even gonna bother giving examples.

If one day, more than %49 of the population figures out how our financial world spins around it's axis, we will put a stop to their way of profit seeking-bloodlust entities, then we might just be able to change the direction that they/we are going.

I feel like real people "at least" have a logical explanation to being greedy. but these big corporations and their shareholders? Why are we letting them act like they have to be infinitely rich?

Good luck to you all, and please keep staying positive. It's all good.

29 September 2023
Unprompted review
Rated 1 out of 5 stars

Used twitch for madden video game…

Used twitch for madden video game drops. The platform is dishonest about the time of events also if you open a case they will just say the review it and give no help. It is a waste of time. I would use YouTube for the events you want to watcj

12 September 2024
Unprompted review
Rated 1 out of 5 stars

ADS ADS ADS ADS,

ADS ADS ADS ADS,

Horrendous user experience, all they do is break stream cause lag by expecting ppl to watch up to 10 minutes of ads

Go fyourself sideways to everyone at Twitch

30 August 2024
Unprompted review
Rated 1 out of 5 stars

£6:49 are u mad

I cannot believe that in these harder times a multi billion pound company has raised it's tier 1 subscription costs to a whopping £6:49. They increased the cost earlier this year?
Money, money, money.
No percentage increase for the small streamer!
This will be the death of the small streamer who only make a pittance from thier valued followers/subscribers as it is.
This will push the limits of their followers to end up just being followers/viewers. No more subs.
Terrible, no consideration.
ALL ABOUT PROFIT!

22 August 2024
Unprompted review
Rated 1 out of 5 stars

Issue with constant Ads

- Visit friends stream
- 25 seconds Ad
- Watched stream for 10 seconds
- 1 minute Ad
- Got frozen at 57 seconds left
- Refreshed
- 30 seconds Ad

This is with both uBlock Origin and Adblock Plus. Ads make me nauseous, and you force them down my throat. This is the reason I've deleted all my accounts and stopped using your service about 2 years ago. Tried giving it a last chance, but no. Super greedy. Kick is so much better in all aspects.

21 August 2024
Unprompted review
Rated 1 out of 5 stars

Twitch support is incompetent

Twitch support is incompetent. They won't answer direct questions. They don't actually read the ticket, they just put it through a hot-word finder then run out an automated response. My ticket talked about an issue with the password reset email not coming through, and all they did was say "It sounds like u wanna reset your password!" Then proceed to give me the same stupid link to the password reset tool . . . which I explained in my ticket, wasnt working. They won't even consider helping me recover my account because I don't remember every detail I used to create it. And given the number of times I've tried to reset my password but the email never came, I wonder if they accidentally lost the account and just won't tell me.

17 August 2024
Unprompted review

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