Brilliant product, works as intended, the building instructions were not the clearest but certainly got the job done. Naturally a very heavy product and took up a lot of space to build. Good quali... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm extremely pleased with my TV bed. The quality is brilliant – it's sturdy, stylish, and feels very well made. The TV mechanism works perfectly and adds a real touch of luxury to the bedroom. The... See more
Company replied
We ordered a cream super king TV bed after hunting online for a couple of weeks! Trying to find a tv bed that was nice, good quality and reasonably priced was proving difficult! We took the plunge up... See more
Company replied
In a world where customer service consists of a AI bot and frustrating options, TV Bed are a breath of fresh air. This will he the 2nd purchase from the team, customer service is outstanding, bed... See more
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Company details
Written by the company
Buy from the UK’s Original TV Bed Company – with 0% Finance Available Discover the largest selection of luxury TV beds in the UK at unbeatable prices. Enjoy free delivery, with professional installation and next-day options available. Upgrade your sleep and entertainment experience with our exclusive TruSound™ audio technology, premium mattresses from Nest & Sealy, and bundle options featuring the latest 4K TVs. As the UK’s biggest stockist of TV beds, we guarantee comfort, quality and exceptional value — so you can relax and enjoy the perfect night’s sleep.
Written by the company
Contact info
18 Winchester Rd, WA11 9XQ, Haydock, United Kingdom
- 01942 718471
- sales@tvbed.co.uk
- www.tvbed.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my bed and great communication at…
Love my bed and great communication at all times, fully recommend
24 November 2025
Reply from TV Bed
Thank you for your review. We’re delighted to hear that you love your bed and were happy with the communication throughout.
Your recommendation means a lot to us. If you ever need anything in the future, we’re always here to help
Unreliable and useless customer care
Ordered a bed to be delivered in time for family I had staying with me. Could have bought cheaper but TV Beds assured me they could deliver. Took annual leave to be notified on the morning of delivery that their appointment courier couldn’t deliver as they hadn’t received my order. Several new dates were agreed and each time the courier let me down. On threat of cancellation, TV beds assured me that I would receive my order by end of November complete with a free bed pal support rest. Bed was delivered minus the bed pal. Several emails and still no support rest one month later.
Pathetic customer service which is a shame because the bed is excellent. Not worth the hassle, avoid at all costs.
17 November 2025
Highly Recommend
Very pleased with our product and the service. Highly recommend.
1 December 2025
Unprompted review
Reply from TV Bed
Thank you for your review. We're so pleased to hear that you're happy with both the product and the service you received.
Your recommendation means a lot. If you ever need anything in the future, we’re always here to help.
Excellent hand made product
Great quality of product with excellent customer service. Would and will buy again.
1 October 2025
Unprompted review
Reply from TV Bed
Thank you for your review. We're delighted to hear that you're pleased with the quality of the product and the service you received.
We truly appreciate your support and look forward to welcoming you back again in the future.
If there's ever anything you need, we're here to help.
TV beds for the whole family
3rd TV bed purchased from this company for all the family, cannot recommend them highly enough, they respond straight away with photos or answers to enquiries, excellent quality, had 2 beds over 5 years now and still perfect, amazing prices, quick and efficient delivery, easy to put together, we'll be back next year for our little boys bed then we've all got one
21 November 2025
Reply from TV Bed
Thank you for your review! It truly means a lot to us to hear that this is your third TV bed purchase and that your previous beds are still going strong after five years.
We’re delighted you’ve had a positive experience with our customer service, delivery and assembly, and we’re grateful for your recommendation.
If you ever need anything in the meantime, please don’t hesitate to get in touch.
Really pleased with bed
21 November 2025
Reply from TV Bed
Thank you for your review. We’re really pleased to hear that you’re happy with the bed.
If you ever need any assistance or have any questions in future, just let us know. We’re always happy to help.
Second Tv Bed
This was our second tv bed from TV Beds in Haydock. Paid an extra £99 for delivery and installation which was well worth the money. The two guys who did the assembly were polite and worked efficiently and also took away all the packaging. Very pleased with the purchase at a great price!
Vince, Skipton
20 November 2025
Reply from TV Bed
Thank you for choosing us again for your second TV bed, we truly appreciate your continued trust in our products.
We’re delighted to hear that the delivery and installation service met your expectations and that the team took care of everything efficiently for you. It’s great to know you’re pleased with the quality and the price.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Perfect
Team were so helpful with all questions and advice, delivered as expected at the right time. Bed is amazing good quality, had slight issue with the one foot and the problem was sorted easily and quick . Highly recommend.
19 November 2025
Reply from TV Bed
Thank you for your review! We’re delighted to hear that our team were able to assist with your questions and that delivery went as planned. It’s great to know you’re enjoying the quality of the bed.
We apologise for the slight issue with the foot, but we’re pleased we could resolve it quickly for you.
Thank you again for choosing us. If you need any further support, please don’t hesitate to get in touch.
Looks even better than expected
Had to wait for stock for my king ottoman tv bed, but it was worth it, great bed, thick material quality, looks expensive, I paid for set up and they checked all fitted and working and we're pretty speedy. So much more space now with no need for a tv unit. I scrolled reviews and image tags to pick which bed as it is a reasonable cost purchase... so pleased.
4 September 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We really appreciate your patience while waiting for your TV bed to come back into stock and we’re thrilled to hear it was worth the wait. It’s great to know you’re happy with the quality, design, and the extra space you’ve gained without needing a TV unit.
Thank you for choosing us, we’re so pleased you’re happy with your purchase!
Fast delivery and the gentleman that…
Fast delivery and the gentleman that turned up to install it was very quick
17 November 2025
Reply from TV Bed
Thank you for your review! We're really pleased to hear your delivery was fast and that the installer got everything set up quickly for you. If you need anything else, we’re always here to help.
Fantastic bed and great customer…
Fantastic bed and great customer experience, including quick delivery! Will be back- thank you!
21 July 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're delighted to hear you love the bed and that your experience, including delivery, was a great one. We really appreciate you choosing us and look forward to welcoming you back again soon.
We ordered a bed and mattress on the…
We ordered a bed and mattress on the basis that it would be delivered and built within the 10 days advertised. I have only left a negative review because I was allowed to order without any mention of stock issues & had I known it wasn’t in stock I would not have ordered the bed. I did get a refund without issue but wasted a lot of time in the process which was completely avoidable.
16 November 2025
Reply from TV Bed
Hi Paul,
We’re very sorry for the experience you had and appreciate you taking the time to share your feedback. Unfortunately, we encountered an unexpected stock issue with a batch of mattresses due to an error at the manufacturer. This is not something that normally happens, and we sincerely apologise for the inconvenience it caused.
We did let you know that the mattress was due to arrive shortly and that your order would be prioritised as soon as it came into stock. However, we completely understand that you preferred to cancel, and we processed your refund promptly.
We once again apologise for any inconvenience caused. Thank you for your understanding.
Brilliant TV bed
Great customer service, family run company who check in to see if you are happy with your TV Bed. Built the bed quickly and did a great job. Happy with the purchase and would definitely use them again. Thank you
7 August 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're really pleased to hear you had a great experience with our customer service and that our team built your bed quickly and professionally.
We're delighted that you're happy with your purchase and would choose us again. Thank you for your kind words, we’re always here if you need anything in the future!
Despite ordering my bed more than a…
Despite ordering my bed more than a month ago, I still have not received it.
15 November 2025
Reply from TV Bed
Hi there,
We are very sorry for the delay with your order. There was an unexpected delay with your mattress, but everything has now been dispatched and is currently with the courier. We have requested an urgent update from them and will let you know as soon as we receive it.
As you are located in the Scottish Highlands, delivery can typically take a little longer than standard timeframes, but we fully appreciate how frustrating this delay has been and we’re doing everything we can to get your items to you as quickly as possible.
Thank you for your patience, and please don’t hesitate to get in touch if you need anything further.
The bed is fantastic and exactly what…
The bed is fantastic and exactly what we were looking for.
Really easy instructions too
Following up to see how it all went was something that doesn’t happen very often - so 5 star customer service!
31 October 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're delighted to hear the bed is exactly what you were looking for and that you found the instructions easy to follow.
We’re especially pleased that our follow-up call stood out to you, making sure everything is perfect after delivery is an important part of our service, so it’s wonderful to know it made a positive impression.
Thank you for the 5-star feedback! If you ever need anything, we're always here to help.
Excellent service
Excellent service, excellent delivery and installation. Highly recommend and I have two boys very happy boys with their own tv beds. Thank you.
22 August 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're so pleased to hear you were happy with the service, delivery, and installation. Even better to know your two boys are delighted with their TV beds.
We really appreciate the recommendation. If you ever need anything in the future, we’re always here to help.
Another Amazing Experience!
After having such an amazing experience ordering previously, I chose this company again for my second TV Bed purchase. I cannot fault the service, excellent communication from the beginning to end, people are always so friendly in the showroom and the delivery itself was fantastic! I highly recommend TVBed , they are an absolute pleasure to order from! Thank you!
9 December 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're delighted to hear that your experience was just as positive this time, with excellent communication, friendly service in the showroom, and a smooth delivery.
Your recommendation truly means a lot. If you ever need anything in the future, we’re here to help.
Thank you again for your continued trust!
Bought a bed to be delivered in June it…
Bought a bed to be delivered in June it came damaged, after a number of conversations phone calls and emails I waited over 5 months for the new parts. The delivery company kept rearranging the delivery so once parts arrived it was another 3 weeks the drivers arrived and a part was missing it’s now going to be in 2026 when the part is delivered
16 June 2025
Unprompted review
Reply from TV Bed
Hi Adele,
We’re very sorry to hear that you feel disappointed.
We have already replaced the damaged side rail, and our installation team attended your property to swap this over for you. The only remaining issue is a very small chip on the TV shelf. Our delivery team have attempted to book a second visit to replace this part and offered multiple appointment options, including availability for next week.
However, as you can only accept appointments within a limited time window, the earlier slots offered were unfortunately not suitable for you. Our carriers have been trying to accommodate your fixed availability, which is why the next appointments that meet your requirements fall into the new year. You have chosen one of the January dates provided, even though earlier suitable dates were sent and available.
We remain committed to completing the final replacement and ensuring your bed is fully resolved. If your availability changes at any point, we will do our very best to bring the appointment forward.
Thank you for your patience.
Kind regards,
TV Bed Customer Service
What can I say about this company apart…
What can I say about this company apart WOW…. I bought 2 beds from these guys they are just fantastic quality very well made beds. Staff where very friendly even down to the delivery guys everything was delivered on time 5 stars from me 👍
24 October 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We’re thrilled to hear you’re delighted with both of your beds and that you’ve been impressed by the quality and craftsmanship.
We truly appreciate the 5 stars and your kind words. If you ever need anything in the future, we’re always here to help!
Such good value and an excellent…
Such good value and an excellent product, easy to self install and works brilliantly, would definitely recommend Tvbed👌
29 August 2025
Unprompted review
Reply from TV Bed
Thank you for your review! We're really pleased to hear you found the bed excellent value, easy to install, and working brilliantly.
We truly appreciate the recommendation, thank you for choosing us! If you ever need anything, we're always here to help.
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