TUTOROO Reviews 

Ntebo is an educator and you can see that skill shine through in how she teaches the language.

Her pride in her culture and love of her language radiates throughout .

There is no wrong way to speak a language and in order to speak you just have to speak , that's her motto. I'm thoroughly enjoying time with her exploring this language .

Terrible experience. I paid over a month ago for two lessons, but the teachers never showed up. I contacted the company and asked for a refund, but nothing — they hide behind unclear terms and have a pushy attitude, only caring about taking your money without providing any service.
Absolutely no transparency, no professionalism. Avoid them — they only care about your money.
The result is that they are taking my money as they will be with your money.
Many reviews like mine on internet about this kind of company.
It is a SCAM!!!

I signed up with Tutoroo to take English lessons with a specific tutor I selected. After payment, I was informed that the tutor was not available. Instead of refunding my money, Tutoroo insisted on giving me “credits” and pushing me to accept another tutor.

When I requested a refund, they repeatedly refused, citing their “terms” that say they will only provide a replacement tutor, not refunds. This was never clearly stated upfront and completely ignores consumer protection laws.

The reality:
• You pay for a tutor of your choice, but that tutor may not be available.
• If this happens, you cannot get your money back — they keep your payment as “credit.”
• Their terms are used to block refunds, even if the service you paid for was never delivered.

This is a very unfair and misleading business practice. I am now forced to file a chargeback with my bank to recover my money.

I strongly advise anyone considering Tutoroo: be very cautious before paying. If your chosen tutor isn’t available, you may be stuck with “credits” and no way to get your money back.

Great platform for finding students quickly
I joined Tutoroo in July 2025 to teach Quran and Arabic online. The signup process was straightforward and my profile was approved in just a few days. Within the first week I received two students from Europe. The website is easy to use and the support team responds promptly to questions.

One area for improvement could be the commission fees, which feel a bit high for new tutors. Overall, though, I’m satisfied with my experience and would recommend Tutoroo to other tutors who want to start teaching online.

Date of experience:
July 2025

Marilyn is amazing, learnt so much and we vibed really well! Highly recommend:)

I am using TUTOROO because it has what I was looking for in language training. I am very satisfied with the administration of TUTOROO.

Easy to connect to a tutor. Providing a safe space to communicate. Providing a safe and secure way to pay for lessons.

Is pretty straight forward although there were a couple of hiccups downloading a photo and video

I really appreciate how easy it was to find a great tutor in the language of my choosing. The tutoroo team is very helpful with matching you to people near you and was very communicative during the entire process. They even make sure the first couple of lessons are going well. Their communication really added an extra layer of safe-guarding which feels important during this day of “meeting strangers from online.”
I’m really glad I used tutoroo.

It’s amazing platform to enhance language skills. Students can choose professional tutor in Tutoroo and they can learn and develop their languages skills as well.

I really like Tutoroo because they respond to applications and messages immediately giving suggestions too, which I have not experienced in other teaching apps.

Catarina was very good and professional

Quirky platform but gets the job done. Found a tutor for me when other apps could not. I would definitely come back.

Update Sept 4 2025:
Tutoroo took the time to reply to this review by not to my emails ahah. The tutor they're mentioning below called Misaki never replied neither. This website is definitely a scam.

"I paid ¥24,000 upfront for a Japanese tutor on Tutoroo. After payment, the assigned tutor never contacted me, never responded, and zero lessons were delivered.

I tried to reach out to Tutoroo support multiple times. Instead of refunding me, they kept insisting I use the credit with a new tutor — even though I clearly asked for a refund due to non-performance. Their policy states payments are non-refundable, but this contradicts basic consumer rights, especially in countries like Japan where undelivered services are legally refundable.

I’ve now had to consider filing a complaint with the National Consumer Affairs Center of Japan to get my money back.

Tutoroo might work if you get a reliable tutor. But if not, they leave you on your own. You pay first, and hope someone shows up. That’s not acceptable in 2025.

Use at your own risk."

The teacher is great but I do not like the way Tutoroo censors some of my messages without explaining why.

I did not like the lack of transparency between Tutoroo’s automatic charges and the rate advertised by individual tutors. I understand the system now, and it seems a reasonable one, but I very nearly did not sign up as a result of your automated payment system as I thought I was being swindled.
No complaints about my tutor.

Tutors are great but company seems unwilling / refuses to give refunds even when it is in their stated policy. Tutoroo say they protect students and tutors by refunding some amount of money in certain cases, but it has taken 2+ months in multiple instances and I know of some that are STILL not resolved. There are multiple reviews on here saying the company fails to give refunds when they should.

Someone needs to take this company to court because this probably isn't even legal in most jurisdictions, and not adhering to your own policies is certainly is not an appropriate way to run a business. Absolutely appalling. Tutors and students are both definitely losing money that is owed to them by Tutoroo. AVOID or just contact the tutor directly and bypass the platform.

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Edit 12th Aug, after Tutoroo response: Actually I haven't shared personal details for fear of retribution (i.e. Tutoroo may shadow-ban the account). Tutoroo would not need to ask for personal details if they simply did all their refunds properly. The fact that Tutoroo have to ask indicates they have SO many refunds that they don't even know who they owe money to. There is an earlier review by Lukas who has been waiting since Nov 2023 (and still waiting as of 7th Aug 2025) - that's almost 2 years waiting for a refund!!!! Unacceptable! Why not just refund everybody like your policy promises?!

This is a brilliant way to connect with parents and students. I'm really happy I used the service to help me broaden my experience. Thanks again