TUTOROO Reviews 

The team is efficient and the work is well-organized.

Luz is flexible and fun.

She makes learning a new language interesting and interactive. I can only strongly recommend her.

My experience with Tuteroo has been extremely disappointing. I purchased a package for face-to-face tutoring lessons, hoping to find a qualified tutor. However, the service has a significant flaw in its business model: it requires payment before confirming a tutor's availability.

After I had paid for the package, I was informed that the tutor I had selected was not available. This business practice is misleading and puts the customer at a disadvantage. To make matters worse, my requests for a refund have gone unanswered for over a month.

I am now in a situation where I have paid for a service that was not rendered, and the company is unresponsive to my requests for a refund. I would caution anyone considering using Tuteroo to be aware of this risk. Their policy of taking payment before confirming tutor availability, combined with their poor customer service, makes them an unreliable platform.

I cannot recommend Tuteroo based on my experience. I hope that by sharing my story, I can help other potential customers avoid a similar situation.

This company is really outstanding. I had great experience with it because it made it possible for me. We both look forward to achieve our goals and with this company everything is met.

The tutor is very supportive and polite. Provided me with studying materials.

quick responses

Paid for lessons – tutor unavailable, no refund from Tutoroo

I paid for private English lessons through Tutoroo.co and selected a tutor in Dubai.
After payment, I was informed that the tutor was not available and no suitable replacement could be arranged.

I contacted Tutoroo several times asking for a refund since no lessons were provided, but they refused and stopped responding.

This is unacceptable – the company takes payment in advance but does not guarantee that the tutor is available. I strongly advise others not to trust this platform until they change their refund policy and improve customer support.

I have all payment confirmations and email conversations as proof.

Verdict: Avoid Tutoroo – poor communication, no refund, and unreliable service.

User friendly communication and tutor introduction; timely support with clear instructions and follow-up

I’ve had a very disappointing experience with Tutoroo. They show absolutely no respect for the tutors who actually teach the lessons. The company keeps the full payment from the first two weeks of classes, claiming it’s part of their policy, and promises that if a student cancels, the tutor will be refunded half of that amount.
In my case: while I’m still waiting, I have already generated €336 (or more) of revenue for Tutoroo through lessons that I provided. And yet, for the classes I actually taught, which were paid for, I’m still waiting for the money they owe me. I’ve been waiting for two months. Despite the multiple messages I have sent their support team, all I get is “please wait” — no action, no resolution.
It’s extremely unprofessional and unfair. Tutoroo benefits from tutors’ work, keeps full amounts for the first two weeks, then doesn’t honour its own promised refund or payout schedule. I would not recommend this platform to other language teachers until they start treating tutors with honesty, transparency and respect.

I have met this instructor and we have agreed on a plan. But she said she was unwell for second lesson. We skipped it. Then she ghosted me for our 3rd lesson.

Edit: Had multiple unpleasant experiences with multiple tutors. But the platform helped me with other instructors. I thought I was leaving a reply for the tutor, not the platform itself.

Teaching Spanish it has been a precious privilege and I love to do it through Tutoroo. I had a wonderful experience teaching Lauren, she is so committed and eager to learn.

Very disappointing. Scammers who don't respect their own policy but are very fast to take your money !
Tutor are asked to work up to 4 hours for free, sometimes more !
According to their policy, if the students decide to not continue after those non paid hours, they should refund the tutors half of the price paid by the students. However, the refund never comes, even after months of contacting them and asking them and they always send the same message saying they are sorry for the delay and that they will follow up with their teams... They are mocking people! Students are also complaining to never be refunded. Total scam, avoid at all cost! There are more better platforms out there that respect both the students and the teachers.

Tutors and Students should stay away from Tutoroo. They use outdated and unauthorized tutor profiles to attract paying customers, accept payment for inactive tutors, and refuse refunds when the misrepresentation is exposed. I posted a factual warning on their official Instagram (while fully respecting the CEO’s and employees’ privacy), and they blocked me to suppress public feedback.

This is a deceptive service. I paid S$240 on Tutoroo for an in-person language tutor, chosen for her language skills, location, and availability. After paying, I discovered the tutor hasn’t worked with Tutoroo for over five years, she even described the platform as “misleading” for continuing to use her profile and distributing her personal details.

Tutoroo is a Singapore-registered company (Tutoroo Pte Ltd, UEN 201706349Z). In my experience, their original offer was false. They misrepresented tutor availability at the time of payment, were unable to supply the advertised service, and then hid behind vague “introductory service” terms to avoid refunding me. This isn’t an introduction, it’s taking money for a service that doesn’t exist.

Their Terms and Conditions do not override Singapore’s Consumer Protection Fair Trading Act (CPFTA). Their conduct fits the statutory definition of unfair practices, including:

Section 4(1)(a): Accepting payment without being able to supply the service; and

Section 4(1)(b): Making a false or misleading representation about the availability or characteristics of a service.

If you’ve had a similar experience, please speak up. These predatory business practices deserve public and media attention. I intend to file a Small Claims Tribunal case and report this to CASE and the PDPC for possible misuse of personal data.

Even the tutor I paid for wrote directly to Tutoroo:

“I was previously a tutor on your platform around five years ago, but I am no longer associated with Tutoroo. My profile, however, still appears to be active. Please remove my information from your website, as I do not consent to it being used to represent current services or mislead customers.”

I paid for TUTOROO’s service, but never heard from the assigned tutor.
I repeatedly requested a refund, yet the team kept reassigning unwanted tutors instead of processing it.
It has now been over 22 days since payment, and this has caused me significant stress.
I hope others don’t make the same mistake of paying upfront before confirming communication with a tutor

My son was very happy with how the lessons went. He said Dineo deserves five stars. I am also happy to hear this. Grateful for your assistance Dineo. Keep it up.

It was really easy to connect with a Vietnamese tutor living in my city.

What's great is that for payment, you only go through the website for two weeks -- afterward, you can pay your tutor directly without worrying about any overhead.

Essentially, you're paying a finder's fee for the first couple weeks haha, which is fine because I would not have been able to find my tutor without Tutoroo!

It is easy to get a teacher profile approved as long as you have all they need you to submit.

The answers to the queries were very quick. The customer service was very friendly and helpful. Thank you for your kind support! Keep up the good work!

The Tutoroo team efficiently managed our first 2 lessons and helped us to be in touch and get started quickly with our lessons.

My student discontinued after two paid sessions, and as per the policy of this platform I am entitled to half of the total payment. Despite multiple follow-ups, I have not received this payment.I am extremely dissatisfied with the platform’s handling of this issue.