Purchased a pre order product that is planned to be released 3rd week of July. I believe there is no allocation to shop. However there is no communication to the update and i have to chase the shop f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely amazing experience! Will certainly be buying from Turol Games again. Bought the game at a time of year where things get caught up and delayed, and without skipping a beat, a few days later,... See more
Even a non Spanish speaker I was welcomed and hot a personal message to say all was in order, if not quite in stock. Great selection of games that are harder to find. I got a game from Brazil... See more
Took more than a month to arrive, poorly communications(except for the first message informing of a week delay, it ended up being 3 weeks) all communications needed to be started by me. To finish poor... See more
Company replied
Company details
About Turol Games
Written by the company
Turol Games, tu tienda online de juegos de mesa y entretenimiento
En nuestra tienda encontrarás todos los juegos de mesa, juegos de rol, miniaturas, juegos de cartas, estrategia y habilidad mental del mercado
¡ Somos una tienda online dedicada exclusivamente a la diversión y el entretenimiento !
Tenemos a la venta de todo tipo de juegos divertidos, tanto juegos de mesa como juegos de cartas, rol, entretenimiento, miniaturas... para poder disfrutar con la familia o con los amigos en todo momento.
Puedes encontrar juegos para expertos o los más sencillos y básicos del mercado, pero no por ello aburridos. Juegos para pegarte horas y horas inmerso en el mundo al que te lleva un juego de rol o de mazmorras, o 10 / 15 minutos con juegos rápidos y divertidos, los mejores para echarte unas risas.
Si hay algún juego que no encuentres en nuestra web, dínoslo y nos pondremos a buscarlo para poderlo poner en el catálogo y así al final intentar conseguir tener todos los catálogos de todos los fabricantes y marcas tanto españolas como internacionales.
¡Tenemos juegos con los que podrás entrenar tu habilidad tanto física como mental para que nadie te pueda parar!
Disponemos de juegos para niños y adultos que harán que tus tardes de ocio no sean en vano y sigas ejercitando tu mente hasta que puedas decir: ¡¡¡SOY EL MEJOR!!!
Nuestra larga trayectoria profesional en el sector nos avala, ayudando a nuestros clientes en la elección de los juegos o accesorios que necesitan en ese momento.
Contact info
C/ Concepción Gimeno Gil 5, 44600, Alcañiz, Spain
- 620355979
- info@turolgames.com
- www.turolgames.com
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Turol Games
Thank you for your evaluation and comment.
Reply from Turol Games
Muchas gracias por su comentario y valoración
Their customer service was quite…
Their customer service was quite helpful and I was very glad that they ship to the US. Everything arrived intact and exactly as expected!
20 April 2023
Reply from Turol Games
Thank you very much for trusting us.
Reply from Turol Games
Gracias por su valoración y comentario
Todo perfecto,atento y resolutivo
4 April 2023
Reply from Turol Games
Muchas gracias por su valoración y comentario
Reply from Turol Games
Thank you very much for your evaluation and comment.
Reply from Turol Games
Thank you very much for your evaluation and comment.
I ordered a hard to find Kickstarted…
I ordered a hard to find Kickstarted Exclusive edition of Dice Hospital Community Care, but I received the retail edition.
18 March 2023
Reply from Turol Games
We are sorry for the mistake made with the product information, as the kickstarter edition was out of stock for a long time.
As we indicated, you can return it from your country without problem.
They are polite and helpful.
They respond promptly to enquiries. They delivered a beautiful product with careful packaging. Thank you.
15 February 2023
Reply from Turol Games
Thank you very much for your review!
excellent service
excellent service, order delivered quickl yand complete and accurate
24 February 2023
Reply from Turol Games
Muchas gracias por su valoración y comentario
Reply from Turol Games
Thank you very much for your evaluation and comment!
Removed items (the one that I really…
Removed items (the one that I really want) from my order without informing me and shipped the rest. Now I ended up paying $80 to ship the things that I can get locally.
23 September 2022
Reply from Turol Games
Hi! We sent you emails telling that the other products are discontinued.
Sorry for the inconvenience
Reply from Turol Games
Muchas gracias por su valoración y comentario
Reply from Turol Games
Thanks for all!
Reply from Turol Games
Muchas gracias por su comentario y valoración
Don’t command here !
Everything is mediocre! I paid for 6 items to receive only 4, on the invoice only 4 are included. The delivery took 6 months because the products were not in stock, all to be ripped off! This is INADMISSIBLE, I will never recommend on this site!
5 June 2022
Reply from Turol Games
I am very sorry about what happened with your order.
The products you ordered were long delayed from the factory and when we received them we received only a part, and the rest have been discontinued, so we send you the available products and refund your money.
arrived well but it took 3 times over what they promised
The product arrived well but it took 3 times over what they said it would.
I purchased on November the 28ft and it arrived on Dicember 20th. When they said they had the product in stock and they could send it in a week.
The good thing is they reply to the emails, the bad thing is I don't know how honestly they do it.
19 December 2022
Reply from Turol Games
There are times when import products are delayed longer than expected and we cannot deliver orders within the 8-10 days indicated.
We're sorry it took so long to ship your order.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.