Turkish Airlines Reviews 

Very bad as I have travelled with them me and my family. I have lost items from my bags they have communicated with me the first a few days and after that. They tried to give me the run around when I communicated again they have ignore my communication and they have never responded. They have messed up everything the religion and the culture and the beliefs for every one else. They have thought they are the best airlines. But you are the best by the way you treat other and the way you respect others. So do not claim you are the best if you are ugly and you do not know how to treat people even if they are incorrect. So this to my family and my friends out there. Do not try to fly with them. Even if they give you a travel deals as they would turn around and stab you in the back when you fall. So communicate with me and would show you other different ways to save money

Flying with this airline was extremely stressful. The communication was terrible, the customer service was poor, and there were significant baggage delays and lost luggage.

Booked wheelchair assistance due to the size of Istanbul airport and walking difficulties. Flight from Edinburgh was an hour late getting in, but not a soul in sight upon arrival. We had to try and find someone to help which, when you’ve difficulty walking distances, was a painful experience. They don’t tell you that you have to find your own way to the assistance point - what’s the point then in requesting a wheelchair when you’re forced to find the assistance point?
Istanbul was an absolute disgrace, disinterested, rude staff, very dismissive and not interested in anything you say.
We tried complaining via a very unuser friendly system which they just turn into a waste of your time with deliberate misdirection, misunderstanding and no desire to resolve the issue.
Night and day upon arrival at Bangkok - the staff were super helpful, line of staff with wheelchairs and name boards met the plane and whisked us through the airport with zero fuss and couldn’t have been more helpful.
The Thais make the Turks look like Neanderthals in terms of customer care.

Turkish Airlines delayed my initial flight. Because of this operational delay, it was impossible for me to make it to the gate in time, and I missed my vital connecting flight.

When I approached the Turkish Airlines customer service department at Istanbul Airport for help, they completely failed to resolve the situation. Instead of rebooking me onto another flight to get me to my destination, they outright refused to help.

They refused to offer any refund for the disruption they caused. Instead, they told me that my only option was to purchase a brand-new ticket out of pocket. To make matters worse, this new ticket cost more than three times (3x) the price of my original total flight fare.

They are easily the worst airline I have ever traveled with. Moving forward, I would gladly pay extra money to fly with alternative carriers just to avoid them. Save your money and your sanity, do not fly with Turkish Airlines.

So I came to the airport with a ticket that I bought 3 months in advance and they said the flight was “overbooked” and I had no seat on it 😀. Absolute disgrace.

Absolutely unacceptable service. My checked baggage was left behind in Islamabad, and I arrived without my luggage. My bag contained perishable items that are likely to be spoiled because of your negligence. This delay has caused me stress, inconvenience, and financial loss. I expected much better from an international airline, but this has been one of the worst travel experiences I've had. I will not choose this airline again unless they significantly improve their baggage handling and customer support.

I was booked the flight form Nepal to Canada via Istanbul due to to the delay flight in Nepal I missed my flight Istanbul to Canada and they refused to refund my money and they didn’t provide in other boarding pass from Istanbul to Canada they told me just buy another ticket same day ticket price was so horrible I spent 3 day in airport after that I booked a ticket which was 2200$ .customer service told me to go trough Turkish Airlines feedback page and report there .i do report but just 1time I got back saying”we are working on it will contact you soon” I was send email multiple times but I never got back again

If i could give a zero I would. The customer service is trash absolutely a joke. The TK assistant, there is no way you can get in touch with a representative, you'll be waiting for 3-4 h on that without any response, nor does it give you expected time. It made me feel like there was only one person answering queries. TRASH

Turkish Airlines Customer Service nightmare: Solution needed!!

I have been flying with Turkish Airlines with my family for our last several trips. During my last trip, I noticed an extra charge of $339.50, which I disputed. Now, there is an even bigger unauthorized charge of $3,565.46 outside of my actual ticket purchase amount—along with two separate issues.

I've been trapped in a customer service "game. Their support loop feels explicitly designed to stall rather than solve:

The Call Center Trap: Agents are trained to say, "Give me your info, and I will have my manager call you." I have heard this at least 8 times now. I have never received a single callback.

The Feedback Form Trap: Support directs you to an online "feedback form," promising an efficient solution. Instead, they use an automated AI loop to “punish” the customer—asking for the same information over and over and running in circles. Even the AI is coded to stall rather than to resolve the problem.

How many more phone calls and feedback submissions will it take for a real human being to pick up the phone, look at the facts, and resolve this in a single call?

What is the business value of the customer frustration Turkish Airlines is creating? Why promise an "escalation" and "solution" if there is no internal accountability to follow up? Is the strategy simply to exhaust customers until they give up? (They created a very long "backup" for the credit card company very efficiently, though) Right now, I don't know how to navigate this puzzle.

🙏 Looking for a Resolution

My three ticket numbers are TK-14796518, TK-14796514, and TK-14802044. They are waiting for a real resolution. If anyone in my network works at Turkish Airlines, or if a member of the corporate escalation team under Ahmet Olmuştur Prof. Dr. Murat Şeker is reading this, I want to turn this into a success story.

If anyone has successfully bypassed these automated forms to get a real human resolution, please let me know in the comments.

#CustomerExperience #TurkishAirlines #BusinessStrategy #CustomerService #Airlines #Travel #BrandLoyalty

Staff at the gate blocked us upon our arrival at the gate, even though we arrived two minutes before the last boarding. They delayed us getting to the actual gate to scan our tickets, so by the time we got there, the staff denied us entry to the plane. Despite the aircraft still sitting there, they claimed the system had shut us out.

We demanded to see video footage, but they refused and told us we needed to get a lawyer. We were very clear about the timing, as we were checking our phones while going up the hallway.

The staff was horribly unhelpful. We went up the chain of command, but we were denied by supervisors who remained anonymous, leaving us with no way to file a complaint.

This situation forced our family of four to be trapped in Turkey with no way out except to pay another $3,000 to purchase new tickets. We were also forced to rebook our ground travel on the other side. There was no sympathy shown whatsoever.

If I could give zero star I would do it. Turkish airlines doesn't deserve one star. Rude behavior,delays non compensated, lack of information , non professional behavior added to Istanbul airport where the staff when found are very rude and talk only turkish. Very bad experience.to avoid at any cost.

Our flight was canceled by Turkish Airlines, so we called customer support to reschedule. The first agent we spoke with, from the call center in India, told us that we either had to pay the fare difference or accept a full refund. I explained that since the airline had canceled the flight, we should not be charged anything extra to be rebooked. However, she insisted that we had to pay $174 per person because it was some kind of fee or tax that could not be waived.

This seemed completely wrong, so I said I would check other options before deciding. The agent then warned me that tickets were becoming more expensive and that we would have to pay even more if we did not accept the fee immediately.

We later found cheaper flights with Turkish Airlines one day apart and booked those instead. When we called back to cancel the original tickets, another agent told us there would be a cancellation fee. I objected and said this was not acceptable since the flight had been canceled by the airline. When I asked to speak with a supervisor, the agent hung up on us. In the end, we were able to cancel the tickets through the app with no fee and received a full refund, which proves the information given by the agents was incorrect.

During the rebooking process through Booking.com, I accidentally entered one wrong digit in a birth date. We called Turkish Airlines again to correct it. Another agent told us the ticket had not yet been issued because there was a fare difference, and in order to confirm the ticket and make the correction, we would need to pay another small amount, around $45. Since Booking.com offered a 24-hour cancellation option, we canceled and rebooked the ticket instead.

My overall impression is that Turkish Airlines customer support agents are deliberately trying to extract extra fees by giving misleading information. Turkish Airlines used to feel like a much better company — I still remember when they served freshly squeezed orange juice in economy class.

3rd class service never again travelling in Turkish airways or through turkey itself just low class

Today I came with my family a total of 4 on Turkish airlines economy, and the trip was from Riyadh to Beirut, with a layoff of one hour at Istanbul airport, I left Riyadh at 1:45 am, arrived to Istanbul at around 4:45 am and an employee was waiting for us outuside the plane to guide us through security check to the next plane, they made me at security check remove the laptop, the iPads, the phones, and 2 playstations, which delayed me, and put me and my kids under intense pressure, this done despite being checked on the first Turkish airline plane, in Riyadh, then I had to run with my kids and wife like an idiot to find the next plane, after the guide left with the other passengers, and left me waiting for security check, all of this was tolerated and passed.

However upon arrivak to Beirut at around 9 am, I received a WhatsApp message on my number noting that all my luggage a total of 10 bags, 8 large and 2 carry on (they told me at check in that they will ship for free in plane cargo because plane is full) with very important items, were not transfered for technical reason to the next plane, and I have to go to lost luggage department to file a complaint, I went to lost luggage department at Beirut Airport, and they acted rudely,they were allowing certain people who are known to them to pass and ignoring others, I told them I have a family and live very long distance and already booked a drive and paid him 200 dollars because of the bags, one of the individuals there told me if u have an issue go back to Turkey and get your bags. They noted that this is considered the normal and the reason is that I came on a short waiting connection of one hours, they even said that I should know this and I am responsible.
Although I was told initially when I asked the Turkish airline upon booking that baggage will arrive with me.
Now I had to go a 2 hours drive away and sit without my items and everything, waiting for a message from them the next day as they promised to get my items.

And then pay another driver 400 dollars to go to airport and get the bags back.

If they arrive.

I tried to call Turkish airlines multiple times but now reply.

It was the worst travel experience in my life for me and my family.

They seem to be only paying influencers to have the impression that their service is good. Indeed it is the airline with the most destinations but the service is declining each year. Food is getting mediocre, flights are delayed without an explanation. Movies are censored. Such a shame.

We are extremely disappointed with our experience with Turkish Airlines.

Our flight from Copenhagen to Istanbul was delayed, even though everyone had boarded on time. Both flights were booked on the same reservation, so Turkish Airlines was fully aware of our connecting flight to the Maldives.

As soon as we landed, we ran directly to the departure gate and arrived at 20:10. The flight was scheduled to depart at 20:20, but we were told we could not board because the gate had closed 20 minutes before departure. What made this even more frustrating was that, about an hour before landing, I had spoken with a flight attendant who assured me that we would most likely make the connection despite the delay. Unfortunately, that turned out not to be the case.

The most frustrating part is that we missed our connection because of Turkish Airlines' own delay. Despite this, we were rebooked onto a flight almost 30 hours later- 29 hours and 50 minutes, to be exact. Since there are so few flights to our destination, this made the situation even more frustrating. Knowing we were on our way to the gate, while we could actually see our aircraft still standing there, made the experience even harder to accept.

We appreciate that Turkish Airlines provided us with a hotel and meal vouchers, but that does not change the fact that we lost almost a day and a half of our holiday. Losing such a significant part of our vacation because of an airline-caused delay is extremely disappointing.

We expected Turkish Airlines to make a much greater effort to get us to our destination as quickly as possible. Instead, we were left waiting for nearly 30 hours, which is simply not the level of service we expected from an international airline.

Terrible airline. Absolutely avoid if you can.
I had a flight from Zurich to Yerevan with a connection in Istanbul. The first leg was Economy, the second Business Class. The first flight was delayed by about 1.5 hours, leaving us with only around an hour before the connecting flight. In a normal airport that might be enough. In Istanbul, it's not.
After landing, our aircraft spent another 15 minutes taxiing to a remote stand. Then we had to wait another 10 minutes just for the shuttle bus to arrive, and once it finally did, the ride to the terminal took another 10–12 minutes. After that came another security check for international transfers (seriously?). There was only one line, the staff moved incredibly slowly, and nobody cared that people were trying to make tight connections. Telling them you're about to miss your flight is completely pointless—they simply don't care.
The airline didn't have anyone waiting for delayed connecting passengers. No assistance, no escort, nothing. I ran across the entire airport only to find my gate already closed. The airline employee told me it had been closed 20 minutes earlier, even though I had seen "Last Call" on the departure board just five minutes before reaching the gate. To make matters worse, the staff spoke to me as if I had done something wrong. Rude, dismissive, and completely uninterested in helping.
They sent me to the Care Point, saying, "You won't have to pay for anything." At the Care Point, the only thing they asked was, "Did they tell you what time your next flight is?" Then they silently handed me a new boarding pass and, as I later realized, kept my old one with the baggage tag attached.
They simply don't give a damn about your plans, your time, or their passengers. They don't care that you'll spend the entire night traveling without sleep. They don't care that you have work the next morning. They don't care that you deliberately chose this itinerary to avoid flying overnight and carefully planned your connection.
The only person who apologized for the delay was the captain of the first flight. Not a single ground employee or airline representative showed any empathy or took responsibility.
At this point, I'm just hoping they don't lose my luggage or damage it.
An absolutely awful airline experience. Expensive tickets, terrible customer service, zero accountability, and complete indifference toward passengers. I will avoid flying with this airline again whenever possible.

Unfortunately on a recent holiday to Vietnam, Cambodia we had our flights with Etihad Airlines from Dublin thru Abu Dhabi to Hanoi, back from Bangkok to Dublin, thanks to Trump's war, changed to Turkish Airlines from Dublin through Istanbul. HUGE mistake! At Dublin airport we asked the Flight Operative at Turkish Flight Desk to upgrade from Economy to Premium Economy or whatever they call it - it was awful - We paid extra and there was absolutely NO difference to all the seats beside and around us - no extra legroom, no additional comfort.
Then, we were returning from Bangkok on the 8th May, home 9th May, thru Istanbul to Dublin. I, again, tried to book an upgrade to extra legroom in Istanbul, Aisle seats or Exit seats. All requests were refused as "the flight was full"!? He ending up booking my wife and me into 2 window seats one behind the other!!!
We got on the flight and into our appointed seats . There were empty seats everywhere! The front row at the bulkhead - 3 seats were completely empty! The Exit seats only 3 rows behinds had one person in each row of three.
We will do our very level best to NOT fly with this airline again.

Had a flight delayed to the next day and had to spend a night in Istanbul. Wouldn't have minded because they paid for our accomodation but had to make our own way there as they didnt provide transport or money for one

I would never fly with this company again. Terrible customer service and steal your money.