I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
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Review summary
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Reviews shaping this summary
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
Company replied
Excellent company We had a shed installed 11 years ago and needed a few replacement logs Their current design didn’t mwtch our 11 years ago cabin However, Karen went above and beyond to arrange... See more
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Company details
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Information relating to order process…
Information relating to order process and progress was prompt and accurate. Everything delivered on time.
All materials were accounted for.
We had slight concern regarding finished quality of some of the timbers ie Splits, and some sap leaching, but this was sorted and we are happy with end result
27 August 2025
Reply from Tuin
Thank you very much for you feedback and kind 5 star review. It is great to read that everything has gone well for you with your order. If you need anything further please do get in touch. Kind regards, Charlie.
Reply from Tuin
Thank you very much for your kind review, it is great to see that both product and delivery were to expectation. Kind regards, Charlie
Great service so far
Great service so far, easy to follow instructions and great communication
30 October 2025
Reply from Tuin
Thank you very much for your kind review and the 5 star rating, it is very much appreciated. If you need anything further please do get in touch. Kind regards, Charlie
Shed purchase
All queries regarding a potential shed purchase ďealt with in a professional manner ,payment sorted swiftly after minor problem
All in all that side of the purchase far exceeded my expectations, I am confident the delivery and quality of the product will be to the same high standard!
28 October 2025
Reply from Tuin
Thank you very much for your kind feedback and your 5 star review. We are really pleased we were able to assist you with your purchase.If you need anything further please do let us know. Kind regards, Charlie.
Reply from Tuin
Thank you very much for your 4 star review taking the time to leave feedback. We really appreciate it and we're glad to hear that everything was to specification. Kind regards, Charlie
Great service and fast delivery!!
22 October 2025
Reply from Tuin
Thank you for your 5 star review of our service and delivery. We really appreciate it. If you need anything further please do get in touch. Kind regards, Charlie
Ordering my Karen Log Cabin from Karen.
The people I dealt with on the telephone were very helpful and friendly, I prefer to speak with people when ordering things rather than ordering on line.
Its nice to deal with a company that still provides a personal service.
20 October 2025
Reply from Tuin
Thank you very much indeed for taking the time leave such a glowing review and a 5 star as well! I have shared this with Karen also and the wider team. If you need anything further please do get in touch. Kind regards, Charlie.
Excellent proactive contact from…
Excellent proactive contact from customer services when not all my order was available. Updated proactively when stock arrived - top marks
15 October 2025
Reply from Tuin
Thank you very much for the 5 star review! It is always great to read such a positive feedback, particularly about our service. Kind regards, Charlie.
Reply from Tuin
Thank you very much for the 5 star review and for taking the time to leave feedback. We really appreciate it. It is great to know both goods and delivery were as expected. Kind regards, Charlie.
13 year old door lock
We purchased a Tuin garden shed 13 years ago and recently had problems with the door lock. After contacting Tuin they were able to supply a complete new lock. The shed is still in excellent condition and will easily outlast another few door locks!
15 October 2025
Reply from Tuin
Thank you very much for your feedback and for the 5 star review. It is great to read that your garden shed is still in excellent condition and that we were able to assist with your new door lock. Kind regards, Charlie.
Reply from Tuin
Many thanks for taking the time to write a 5 star review! We appreciate it. Kind regards, Charlie
Always a polite and efficient company
Always a polite and efficient company. I have purchased 3 sheds from them and delivery arrangements are amazingly organised. The after sales advice is always useful. Fantastic quality products. I am a great fan and recommend to everyone I know.
8 October 2025
Reply from Tuin
Thank you very much for taking the time to leave us a 5 star review. It is great to read that you are a returning customer and that you have been pleased with all stages. And of course that you like the sheds purchased. Thank you also for recommending us. If you need anything further you know where to come! Kind regards, Charlie
Excellent personal communication from…
Excellent personal communication from Tuin regarding purchase and delivery with all my question's answered promptly and with genuine kindness and helpfulness.
The quality of my cabin is superb. Extremely happy with the whole process and highly recommend Tuin and its products.
1 October 2025
Reply from Tuin
Thank you very much indeed for your lovely feedback and for your 5 star review. We are delighted to see that you were pleased with all aspects of our service, that is always our aim. We hope you enjoy your cabin for many years to come. If you need anything further please do contact us. Kind regards, Charlie
Outstanding customer service and great quality Log Cabin
Great quality Log Cabin, fantastic customer service. Even years down the line you can contact them with queries or for advise, and will receive useful information and great customer service.
1 October 2025
Reply from Tuin
Many thanks indeed for your kind feedback and for the 5 star review, we are always happy to help. Kind regards, Charlie
Tuin Shed Update November 2025
Update 16th November 2025
I am pleased to say I have finally come to an agreement with Tuin. Their colleague Wayne arrived from Norfolk armed with everything that was needed and worked in difficult conditions for two days to resolve the issues with the leak.
It has taken some while, but with a new member of staff in Marketing, Melanie, who was willing to listen to my complaint and act accordingly, I am more than happy with the results.
I now have confidence that, if anything should arise in the future, Tuin will be willing to give the customer support required.
Many thanks to Melanie and Wayne.
I have finally had help from another shed supplier who said that they would come and resolve the problem with my leaking Tuin Emma shed, even though it was not their product. I have had the whole side panel of the shed and the cross pieces felted and the leak has stopped even through Hurricane Amy.
There are many good reviews for Tuin products, but be aware that if you need after sales support, it can be a nightmare.
I would never recommend purchasing their sheds again in view of the lack of taking responsibility for a product and follow up customer service when there is a problem.
There will be no more from me, but just be warned.
06/10/25 Same old reply. Never gets anywhere.
4 October 2025
Unprompted review
Reply from Tuin
We are now in good conversation with you and am really pleased that we have been able to find a resolve and offer some solutions that we can work to with you. Thank you for allowing us the opportunity to do so.
Very best wishes, Melanie.
I am very sorry to read that your problems were not addressed effectively in 2023 and this has lead to needing to seek help with another company. This is not at all the process we would want you to have had to seek and it is regrettable that you felt this was the only option open to you, indeed that it has taken nearly 2 years to rectify is certainly disappointing.
I have passed this over to our new Sales Manager and she will be in touch to go through your complaint with you directly.
Kind regards, Charlie.
Helpful staff great price goods arrived…
Helpful staff great price goods arrived well wrapped and on time quality was also good for the price will use again
30 September 2025
Reply from Tuin
Thank you very much for your 5 star review, we very much appreciate it. It is great to see every thing went well with your purchase. If you need anything further you know where we are! Kind regards, Charlie.
Always happy with the service from this…
Always happy with the service from this company. Very speedy delivery too.
29 September 2025
Reply from Tuin
Many thanks for leaving a 5 star review! We appreciate your feedback and we're glad to see you experience with us continues to be positive. Kind regards, Charlie
Chloe log cabin
Chloe log cabin, some damage to parts on delivery but got over this by cutting out the damage.
Ordered the insulation for roof and floor but unfortunately the floor insulation was too thick which would have been higher than the door threshold so I had to order a thinner insulation material to get the flooring into place. Very disappointing!
28 May 2025
Reply from Tuin
Good morning. I am very sorry to read that you have found the experience disappointing. I will ask our Sales Manager to contact you to discuss and see if we can do anything to help here. Kind regards, Charlie
Constantly outperforming the market…
Constantly outperforming the market rate, friendly staff and simple products.
Fair and respectable interactions at all levels.
9 September 2025
Reply from Tuin
Thank you for your wonderful feedback and the 5 star review! We couldn't ask for more. We are so pleased to see that you were happy with your experience with Tuin. If you need anything further please do get in touch. Kind regards, Charlie.
Wonderful Paint
Great advice. Karen was very helpful and showed an interest in my project. I bought the "Carefree" range and I must say that this paint is like silk and dries with 20 minutes. Brilliant stuff!!!
15 September 2025
Reply from Tuin
Thank you very much for the 5 star review, it is very much appreciated. Karen is an invaluable member of the team so it is great to see her mentioned here, I have passed this on to her and the wider team. It is great to hear the Carefree product was suitable for your project. If you need anything further you know where we are! Kind regards, Charlie
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