I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
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Review summary
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Reviews shaping this summary
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
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Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
Company replied
Excellent company We had a shed installed 11 years ago and needed a few replacement logs Their current design didn’t mwtch our 11 years ago cabin However, Karen went above and beyond to arrange... See more
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Company details
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication with the company…
Good communication with the company about delivery times etc - helpful customer service
1 June 2026
Reply from Tuin
Many thanks for leaving a review and for your generous 5 star rating. We greatly appreciate it! If you require any more information, please let us know. Kind regards, Charlie.
Dyre log cabin & log cabin storage annexe
I purchased the Dyre log cabin 4m x 3m & the Log cabin storage annexe 1.6m x 3m in April 2023 to add to either side of my previously purchased Mali(now Newcastle) log cabin. The annexe used for garden storage is very good although ideally I would have liked a 1.6 x 4m annexe but although slightly smaller it still serves its purpose well. The Dyre log cabin I used as an extension to my Mail log cabin and the joiner I had made an excellent job of joining the 2 together to give a lovely little bar & sitting area to compliment & extend the man cave in the Mali I purchased around 12 years previously. The quality of all 3 products has been very good value for money and even the 15 year old Mail(56mm thick logs) is still in excellent condition today.
1 June 2026
Unprompted review
Reply from Tuin
Many thanks for taking time to leave a review and for your generous 5 star rating. We really appreciate it and we are so glad that your Newcastle Log Cabin has lasted so long and still going strong. Do let us know if you need anything else from us, we're happy to help. Kind regards, Charlie.
Ordered Embadecor
Ordered Embadecor. Great communication regarding delivery. It just took a little time getting here (but I realise it has quite a journey)
26 May 2026
Reply from Tuin
Many thanks for your review and 4 star rating, we appreciate your feedback. If you need anything else from us, feel free to get in touch. Kind regards, Charlie.
Still not received my order inspite of…
Still not received my order inspite of receiving emails every day since Wednesday saying that delivery would happen . I have stayed in 3 days waiting for my delivery. I have paid for delivery. Such a disappointment. Bad service.
26 May 2026
Reply from Tuin
I am very sorry to read that your order was not received as expected. I can appreciate this can be frustrating and disappointing, please do allow me to pass this over to our Customer Care Manager so that she can look into this matter for you. Kind regards, Charlie.
Brilliant service
Brilliant service, had a small issue with 1 item, contacted Tuin and they couldnt be more helpful, gave a few options to resolve and was resolved straight away, absolutely brilliant, honest company to do business with, would recommend all day long,
Thank you Tuin.
28 May 2026
Unprompted review
Reply from Tuin
Many thanks for leaving your feedback and for your generous 5 star rating, we really appreciate it. We are very glad to hear your small issue was resolved swiftly. Do reach out if you need anything else from us. Kind regards, Charlie.
Exceptional Customer Service 👏
I bought my Emma cabin 12 years ago and have been delighted with it since. I am having the decking replaced atm and discovered that the original decking was incorrectly installed such that it caused the bottom of the cabin to become rotten. I reached out to Customer Service and I received detailed advice back from Mark very quickly. Such exceptional customer service is rare.
26 May 2026
Unprompted review
Reply from Tuin
Many thanks for taking the time to leave a review and for your generous 5 star rating. We are delighted to hear how well your Emma Log Cabin is doing after all these years and we greatly appreciate your kind words. If you need anything else, feel free to get in touch. Kind regards, Charlie.
Some parts arrived broken
Some parts arrived broken, and were missing some parts and the quality is too poor
11 May 2026
Reply from Tuin
We are deeply sorry to hear about your experience with your parts order and our sincerest apologies that they arrived broken after urgently requesting them. This is not at all to the standard we strive for and we can only apologise for missing the mark with this order. This has been passed onto our senior management team who are taking care of this. Apologies again. Kind regards, Charlie.
Professional and Friendly
Great communication from the start of my order to receiving it, order was delivered with care and completely on time. I feel reassured that there is someone ready to assist with anything I need
29 April 2026
Reply from Tuin
Many thanks for taking the time to leave a review and for your generous 5 star rating. We greatly appreciate it and are delighted to hear about your experience with us. We hope to hear from you again should you need anything in the future. Kind regards, Charlie.
Great communication sorted a part for…lock sorted for 9 year old log cabin
Great communication sorted a part for my log cabin which I purchased from them 9 years ago brilliant service many thanks
13 May 2026
Reply from Tuin
Many thanks for your review and for your 5 star rating. We greatly appreciate it. We are glad to see your 9 year old Tuin log cabin doing so well. If you need anything else from us, feel free to get in touch. Kind regards, Charlie.
Very helpful staff at Tuin
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready to place an order (waiting on builders to do other preparation work first). I shall definitely be going back to Tuin when I am ready to buy.
18 May 2026
Unprompted review
Reply from Tuin
Many thanks for writing a review and for your generous 5 star rating. We really appreciate it. Feel free to get in touch when you are ready to purchase and we'll be happy to help you. Kind regards, Charlie.
Reply from Tuin
Many thanks for your review and 5 star rating. Do let us know if you need any further assistane. We look forward to hearing from you again. Kind regards, Charlie.
Good order and delivery processes
The order and delivery processes all went to plan and the friendly delivery guy put the cabin on our gravel drive in the best possible position.
Three queries were all answered appropriately, maybe felt a bit slow.
Cabin is half built as we speak, no issues yet, and fitting together well.
11 May 2026
Reply from Tuin
Many thanks for taking the time to leave a review and for your 5 star rating. We really appreciate it and we're delighted to hear the cabin build is going well. If you have any further queries, feel free to get in touch. Kind regards, Charlie.
They went the extra mile to help me get…
They went the extra mile to help me get an item posted to me, even called me back to offer a special service. Thanks Tuin.
11 May 2026
Reply from Tuin
Many thanks for leaving a review and for your five star rating. We greatly appreciate it. If you need anything else from us, feel free to get in touch and we'll be happy to help. Kind regards, Charlie.
Do not use or buy Carefree paint
The shed I bought was good but the Carefree paint is useless, do not buy or use Carefree paint as it flakes off the timber shed.
16 May 2026
Unprompted review
Reply from Tuin
We are very sorry to hear about your experience with the Carefree paint and our sincerest apologies that it was not to the standard you expected. This has been passed onto our customer care manager. Our customer care team have since been in contact with you to discuss the issue further and provide advice and alternatives for you. Apologies again. Kind regards, Charlie.
Reply from Tuin
Many thanks for your review and for your 5 star rating. We greatly appreciate it. Kind regards, Charlie.
Would recommend
Excellent communication throughout and good products at a good price - would recommend
11 May 2026
Reply from Tuin
Many thanks for your review and for leaving a 5 star rating. We really appreciate it. Do let us know if you need any further assistance. Kind regards, Charlie.
Very sturdy wire mesh frames
Very sturdy wire mesh frames, which I’ve connected together to make my garden more secure for my cat. They were all of a consistent size and quality, I’d buy again if needed. Only the delivery let it down, I was given a three day timeframe rather than a specific time or even day, and I certainly needed to be in to accept them. Polite driver though.
11 May 2026
Reply from Tuin
Many thanks for leaving a review and for your 5 star rating, we greatly appreciate it. To clarify, our hauliers map out delivery routes to efficiently delivery to each address on a week-by-week basis. This is why we offer preferred delivery weeks for our products, not delivery days. We hope this helps. If you need anything else from us, feel free to get in touch with us again. Kind regards, Charlie.
Great customer service
My query about the price on an out of stock item was answered almost immediately, and all subsequent questions handled in a friendly, knowledgeable and efficient manner. Tuin agreed to hold the discount price on the item - a big cost saving for me. Ongoing communication has been excellent. Very impressed.
30 April 2026
Reply from Tuin
Many thanks for leaving a review and for your generous 5 star rating. We greatly appreciate it. We will of course continue to keep in touch, and feel free to reach out if you have any more questions. Kind regards, Charlie.
Outstanding customer service
8 May 2026
Reply from Tuin
Many thanks for your review and for your 5 star rating. We greatly appreciate it! Kind regards, Charlie.
Packaging was badly damaged
Packaging was badly damaged, impacting the integrity of the tiles purchased. Not impressed.
5 May 2026
Reply from Tuin
Many thanks for your feedback. We a very sorry to hear that your shingles were affected by the packaging when delivered. I have passed this on to our Customer Care Manager who is more than happy to get in touch with you to discuss the issue further. Kind regards, Charlie.
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