Tt2 made my renewal request so easy on line the process is smooth easy to read and understand, you upload the photos of the badge and submit done of you do have a problem there's always helpful staff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more
Company replied
Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more
Company replied
My wife and myself both have Blue Badges and both have our own cars but we share an email address. Our badges have different Tyne Tunnel exemption expiring dates, this has caused some confusion which... See more
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt action when contacting Customer Service team and happy to help with any queries
Great service by excellent customer support team 5 star
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ian,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry.
TT2 Customer Experience Team
Very easy to use
Very easy to use, quite brief but precise, and well laid out.
15 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Peter,
Thank you for your review. Our team is always working hard to provide an easy experience.
TT2 Customer Experience Team
Help
My phone call was answered in mins. Which is a first normally you wait for ages. The lady was very helpful and the gent I spoke to afterwards both 100% 10 out of 10 to the both
4 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ann,
Thank you for your review. We are happy to hear our team was able to assist you with your enquiries.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Mary,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Got my reminder in good time to…
Got my reminder in good time to renew.The renew process was clear and easy to navagate. Thank you.
15 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi John,
We appreciate your review. It is great to hear you found your exemption application process clear and easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
TT2 Excellent Promt service
TT2 sent me an email to remind me my pass was due to run out.
I had forgotten so really excellent to be reminded
Thank you TT2 staff
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi John,
We appreciate your review. It is great to hear you found your exemption application straightforward.
TT2 Customer Experience Team
Excellent service and quickly done blue…
Excellent service and quickly done blue badge exception
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi George,
Thank you for your review. We are glad to hear you found your exemption application process quick.
TT2 Customer Experience Team
Doing a great job last year I had…
Doing a great job last year I had problems filling the form in and phoned t T2 and the lad couldn't be more helpful this year I took my time and was successful thanks j hardy
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Bill,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Easy application and quick response
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ian,
Thank you for your review. We are happy to hear you found your exemption easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Everything is online and…
Everything is online and straightforward and when I called tt2 the person I talked to was very helpful.
25 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Brian,
Thank you for your review. We are pleased to hear you found your exemption application process straightforward. Our team is always working hard to provide a positive experinece.
TT2 Customer Experience Team
Just fill in form and everything went…
Just fill in form and everything went thought n /p
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi William,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very attentive
Very attentive ,lovely that they sent me an email as a reminder TT Exemption Accounts ,I emailed my documents.Very quick response from TT that my Exemption was approved
12 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Linda,
Thank you for your review. We are pleased to hear you found your exemption application process quick. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
The experience has been handled very…
The experience has been handled very efficiently and quickly with no fuss.
Well done and Thank you for keeping me informed.
12 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Anne,
Thank you for your review. We are glad to hear you found your exemption application process efficient.
TT2 Customer Experience Team
Last year i inadvertently used the…
Last year i inadvertently used the tunnel in ignorance of the explained by yourselves of countless signs indicating the toll charge - you kindly rescinded my fault for which i was most greatfull you have now promptly anf efficiently approved my exemption for this years visits.
12 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi John,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Well the simplicity of the application…
Well the simplicity of the application .
For people my age to understand.
1 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Gil,
Thank you for your review. We are happy to hear you found your exemption application simple. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very easy to apply for an exemption if…
Very easy to apply for an exemption if you are a blue badge holder.
11 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Gary,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Excellent
Easy form filling and uploading of confirmation documents.
Quick response to my application.
Excellent service.
11 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Roy,
Thank you for your review. We are happy to hear you found your exemption application easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
INDEPTH checks ,thanks
9 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Annie,
Thank you for your review. We are glad to hear you found your exemption renewal application easy to complete. Our team is always working hard to provide a simple service.
TT2 Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.