I had to renew my Blue Badge application but it kept saying I was trying to download a file too big resulting in me ringing TT2 for help. A young lad helped me through & sent me an email which would a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is a welcome and much appreciated benefit to get free journeys for blue badge holders. However, occasionally I travel without the blue badge holder (my wife) in the vehicle and it is a far from s... See more
Company replied
On-!one application did not work but your customer service shan't (Sarah) was great on the phone and got the application sorted for me. She was very patient and polite. Thank you.
Company replied
Not being very computer literate I found the process a little confusing but with the help of your staff I eventually got through the process, so thank you
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.5
Excellent
4K reviews
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple straight forward form received…
Simple straight forward form received plenty notice to renew
22 May 2026
Unprompted review
I simply re-applied for my Tyne Tunnel exemption…
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months.
I dont know why its just for 12 mths as I'm disabled permanently so will have to go through same procedure in 12 months.
13 May 2026
Unprompted review
TT2 got on touch .I made an error in…
TT2 got on touch .I made an error in applying for my Blue badge exemption pass and corrected it and returned the correct one by email. In less than 24 hours they accepted it and issued my pass.If all similar services were so prompt.A big thank you.
21 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi John,
Thank you for your review. We are glad to hear your exemption application was processed promptly. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
The staff are fabulous
The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I ended up late doing it but it was processed super-fast.
20 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are pleased to hear our team are able to assist you with your enquiries. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Excellent service easy to use website
Excellent service easy to use website
21 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Dean,
We appreciate your review. It is great to hear you found our website easy to navigate. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Prompt action when contacting Customer Service team and happy to help with any queries
Great service by excellent customer support team 5 star
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ian,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry.
TT2 Customer Experience Team
Very easy to use
Very easy to use, quite brief but precise, and well laid out.
15 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Peter,
Thank you for your review. Our team is always working hard to provide an easy experience.
TT2 Customer Experience Team
Help
My phone call was answered in mins. Which is a first normally you wait for ages. The lady was very helpful and the gent I spoke to afterwards both 100% 10 out of 10 to the both
4 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ann,
Thank you for your review. We are happy to hear our team was able to assist you with your enquiries.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Mary,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Got my reminder in good time to…
Got my reminder in good time to renew.The renew process was clear and easy to navagate. Thank you.
15 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi John,
We appreciate your review. It is great to hear you found your exemption application process clear and easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
TT2 Excellent Promt service
TT2 sent me an email to remind me my pass was due to run out.
I had forgotten so really excellent to be reminded
Thank you TT2 staff
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi John,
We appreciate your review. It is great to hear you found your exemption application straightforward.
TT2 Customer Experience Team
Excellent service and quickly done blue…
Excellent service and quickly done blue badge exception
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi George,
Thank you for your review. We are glad to hear you found your exemption application process quick.
TT2 Customer Experience Team
Doing a great job last year I had…
Doing a great job last year I had problems filling the form in and phoned t T2 and the lad couldn't be more helpful this year I took my time and was successful thanks j hardy
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Bill,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Easy application and quick response
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ian,
Thank you for your review. We are happy to hear you found your exemption easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Everything is online and…
Everything is online and straightforward and when I called tt2 the person I talked to was very helpful.
25 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Brian,
Thank you for your review. We are pleased to hear you found your exemption application process straightforward. Our team is always working hard to provide a positive experinece.
TT2 Customer Experience Team
Just fill in form and everything went…
Just fill in form and everything went thought n /p
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi William,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very attentive
Very attentive ,lovely that they sent me an email as a reminder TT Exemption Accounts ,I emailed my documents.Very quick response from TT that my Exemption was approved
12 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Linda,
Thank you for your review. We are pleased to hear you found your exemption application process quick. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
The experience has been handled very…
The experience has been handled very efficiently and quickly with no fuss.
Well done and Thank you for keeping me informed.
12 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Anne,
Thank you for your review. We are glad to hear you found your exemption application process efficient.
TT2 Customer Experience Team
Last year i inadvertently used the…
Last year i inadvertently used the tunnel in ignorance of the explained by yourselves of countless signs indicating the toll charge - you kindly rescinded my fault for which i was most greatfull you have now promptly anf efficiently approved my exemption for this years visits.
12 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi John,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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