trywerelieve.com Reviews 

439
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the products to be effective and comfortable, providing good support for various needs. The quality of the items, such as knee braces and other supports, is frequently highlighted as very good. Additionally, many reviewers experienced excellent and responsive customer service, often receiving free replacements or assistance with orders. However, some customers also noted issues with product sizing, finding items did not fit as expected or that size charts were inaccurate. Delivery times were a common point of concern, with many experiencing longer waits than advertised and unexpected shipping origins. A few other people also felt that some products had poor material quality or deteriorated quickly after use. Additionally, a small portion of people reported poor or unresponsive customer service when issues arose.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Customers had ambiguous experiences with order, with some reporting that their orders arrived within the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting smooth and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a shoulder brace for my daughter. She received it and immediately put it on to try it out. She wishes that she could have gotten a brace like it right after her rotator cuff surgery. As it... See more

Company replied

Rated 4 out of 5 stars

I bought copper knee supports and a lower back support, both to help with pain from arthritis. I am generally fit and healthy, and stay active, walking at least 5 miles each day with our dog. The knee... See more

Rated 3 out of 5 stars

They respond immediately, my order was replace asap from large to customized medium size. The fitting is great and help my knee recovery , atleast I believed that but after 1 month the knee sleeve don... See more

Company replied

Rated 5 out of 5 stars

I am surprised at the negative reviews. Although I have yet to really test the product- I bought snow boots which I am about to wear on holiday for the next three weeks -the ordering experience and th... See more

Company replied


Company details

  1. Medical Supply Store

Written by the company

We Relieve is a health and wellness store specializing in knee patches, knee sleeves, ankle braces, and massagers. Our products are designed to provide pain relief, support, and improved mobility for our customers. We prioritize quality and durability, ensuring that our offerings meet high standards for effectiveness and comfort. Customer satisfaction is paramount, and we offer free size replacements to ensure a proper fit. Our team of experts provides personalized advice to help customers make informed decisions about their health and wellness needs.


Contact info

3.6

Average

TrustScore 3.5 out of 5

439 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(439)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

First of all they can get their sizing…

First of all they can get their sizing correct for things that need to fit your body. Secondly get better quality products. Customer service was good as they replaced an ankle support that was too small with their larger size free of charge but it doesn’t work well either.

30 September 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re sorry to hear the product didn’t meet your expectations, though we’re glad our team could assist with a replacement. Your feedback about sizing and quality is valuable, and we’ll be sure to share it with our product development team for improvement. If you’d like further assistance or a possible solution, please reach out to us at support@trywerelieve.com
or call +1 302 665 3569 — we’d be happy to help.

Rated 1 out of 5 stars

ZERO

If I could rate this a minus, I would. I failed to read the reviews & now they don't want to refund me my money. Stuck with a pair of shoes that I have no use for.

DON'T DO IT!!!!!!

21 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about your experience and the inconvenience caused. This is certainly not the service we aim to provide. Please contact us directly at support@trywerelieve.com
or +1 302 665 3569 with your order details, and we’ll look into your case right away to help resolve it as quickly as possible

Rated 1 out of 5 stars

Took the money but no belt

If I could have o star I would. No one answered my email. They took the money but no goods shame on you. You should be shut down. I ordered sciatica belt, I am in so much pain didn’t get it, now I have ordered another one elsewhere not happy. Enjoy my money you obviously need it.

14 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about your experience and the pain this has caused. This is certainly not the service we aim to provide. Please contact us directly at support@trywerelieve.com
or +1 302 665 3569 with your order details so we can investigate and resolve this matter promptly — including arranging a refund if appropriate.

Rated 1 out of 5 stars

Ordered compression shoulder brace

Ordered compression shoulder brace.
4-7 day delivery.
Took close on 2 weeks. No instructions how to use. Paid £26 instead of the £50 plus normal price. It’s basically a £10 item max. Made in China too. Bargain!
If I had paid £50 plus I would have used to hang myself. Feeling gutted at paying £26. Don’t be fooled by the shiny website. It’s better to just buy a cheap one from Amazon or eBay. Most likely the same and you may get instructions.
Emailed them but no reply so hence they can have review of exactly how I feel.

20 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about your experience and the frustration caused. This is certainly not the standard we strive for. Please contact us directly at support@trywerelieve.com
or +1 302 665 3569 with your order details so we can look into this and resolve the matter promptly for you.

Rated 1 out of 5 stars

China based crap

I wish I had of read the reviews first. I normally do a intense check of everything when I buy something online. Firstly I check it's not coming from china. This company is in fact china based. They are clearly lying that they have offices in UK, America and Canada which is a total lie. I'm still awaiting my back strap for lower back pain but I know the reason because it's coming from china through the cheapest delivery and I know now after reading the reviews that it will be cheap tac, made with cheap materials that will not do a thing to help me. I'm angry with myself that I didn't check this fake company out more. I will probably not get a refund either, these scammers will never refund you. Thank god I only bought one thing. People always read the companies names reviews on trust pilot and do a extra check on their address of contact.

20 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re truly sorry to hear about your experience and understand your frustration. This is not the service or impression we want our customers to have. Please contact us directly at support@trywerelieve.com
or call +1 302 665 3569 with your order details so we can look into this matter and assist you promptly.

Rated 4 out of 5 stars

The WeRelieve™ OTC Hearing Aid will not last more than 10 hours on a full charge.

I recently purchased a set of
WeRelieve™ OTC Hearing Aids at approx €217. They arrived in good order and the instructions were clear. I immediately began to use them in order to get familiar with them and in many respects found them quite good. However I discovered almost immediately that, although fully charged, they did not last even for 8 hours. Very disappointed.
Following my initial review I was requested to submit an account of my experience directly to the company which I did. Their response through their agent Rohan was immediate. He apologised for the inconvenience and set about issuing a replacement set which arrived around 12th November '25. The issue of power dying after a short time of use appears to have been resolved. They now remain active for 10 to 10.5 hours continuously.
Despite the initial hiccup I think that this product represents very good value for money. I know several people who have spent eye watering sums on hearing devices and been very disappointed. Ideally I would like the aids to have an actual power time of 14 or 15 hours but they are almost invisible when wearing them and they are comfortable.

17 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about your experience and appreciate your feedback. The battery life you described is certainly not what we expect from our hearing aids. Please reach out to us at support@trywerelieve.com
or +1 302 665 3569 with your order details — our team will be happy to assist you with a replacement or further troubleshooting to resolve this issue promptly.

Rated 1 out of 5 stars

AVOID

AVOID - products arrive falling apart and no one replies to emails!! Terrible

17 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about your experience and the frustration caused. This is certainly not the quality or service we aim to provide. Please contact us directly at support@trywerelieve.com
or +1 302 665 3569 with your order details so we can look into this and make it right as soon as possible.

Rated 3 out of 5 stars

I ordered a posture corrector which is…

Update ***** After reporting the company and writing this review that contacted me immediately and offered to send me a new posture corrector in my correct size for free! I appreciate the company resolving the issues I had. So I changed my review on my own accord to 3 stars ***** UPDATE*****still waiting on new posture corrector and have not received a reply regarding a new tracking number for the replacement.

I ordered a posture corrector which is too big for me . I requested a return through email and understand I have to pay the shipping costs, that fine although not great. After 3 emails, 1 email through their web portal, 2 phone calls and I have received zero customer service replies or answers. There is no way to make a return. This company is a scam. I reported a complaint to the BBB. Do not buy anything from this company!

6 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re glad to hear that our team was able to connect with you and resolve the issue by providing a replacement in your correct size. We sincerely apologize for the initial delay and frustration you experienced — that’s never our intention. We truly appreciate your patience and understanding, and we’re happy to know you’re now satisfied with your experience.

If you ever need further assistance, please don’t hesitate to reach out to us directly at support@trywerelieve.com
or +1 302 665 3569.

Rated 1 out of 5 stars

Avoid at all costs

I ordered shoes for my wife to wear on holidays to help her pain when walking, they did not arrive on time and i only knew there was a problem when i contacted the company to find out what the delay was, there was no communication from them.
I was informed they were lost in transit so cancelled the order but was told i could not do this as a replacement had already been despatched. After they arrived several weeks late I tried to return them but was told i have to pay delivery charges and the return address is in the USA so this is not viable. By the way on their website it states they have offices in London. What a scam , avoid at all costs.

13 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re truly sorry to hear about your experience and the inconvenience caused. This is certainly not the level of service we aim to provide. Please contact us directly at support@trywerelieve.com
or +1 302 665 3569 with your order details so we can review your case and find the best possible solution.

Rated 1 out of 5 stars

Never Again

Ordered a pair of shoes September 30 and still don't have an order or tacking number!! Sent numerous emails and they keep apologizing for the delay and make all kinds of (useless) excuses!

30 September 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about the delay and the inconvenience caused. This is not the experience we want for our customers. Please reach out to us directly at support@trywerelieve.com
or +1 302 665 3569 with your order details so we can check the status and resolve this promptly.

Rated 1 out of 5 stars

I ordered in ear hearing aids with app…

I ordered in ear hearing aids with app promise of 4 to 7 days delivery it's day 12 still no sign an no reply to my emails or cantact with them I've asked for a refund but not even got the decency to reply I feel it's a scam company and I won't see my money ever again PLEASE stay away from this company I wish I had.

9 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about your experience and the delay in receiving your order. This is certainly not the level of service we aim to provide. Please contact us directly at support@trywerelieve.com
or +1 302 665 3569 with your order details so we can look into this and resolve the issue as soon as possible.

Rated 1 out of 5 stars

After almost 2 years I had a reply from…

After almost 2 years I had a reply from this company asking me to send the invoice number. Did this only to have it bounce back twice. The support email does not work/exist. Do not use this company. I’m not even sure this company exists!

3 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about the trouble you’ve experienced. Please note that our official support email is support@trywerelieve.com
and our phone line is +1 302 665 3569. Kindly reach out with your order details so we can assist you directly and work toward resolving this for you.

Rated 1 out of 5 stars

This company is a scam

This company is a scam. Do not buy anything from them. You can’t get anyone the answer an email or anyone on the phone. Their customer service is nonexistent. I have been trying to get my message net back for days with no luck at all. I repeat DO NOt PURCHASE ANYTHINGfro this company!!!!!!!!

3 October 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about your experience and the frustration caused. This is certainly not the service we aim to provide. Please reach out to us directly at support@trywerelieve.com
or call us at +1 302 665 3569 with your order details, and we’ll make sure to look into this matter promptly.

Rated 1 out of 5 stars

Read the terms before you buy

Read the terms before you buy! Says 90 day easy returns. What it doesn't say unless you read the fine print is that UK customers have to ship at their expense back to USA for refund. I would avoid buying for this reason alone

29 September 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about your experience with our returns process. We strive to make our policies as clear as possible, and we understand how frustrating it can feel when unexpected costs arise. We’ve requested additional information regarding your order so we can review this further. Please reach out to us at support@trywerelieve.com
or +1 302 665 3569 so we can assist you directly.

Rated 4 out of 5 stars

So far my experience has been satisfactory.

So far my experience has been frustrating due to getting the wrong size. And finding out about their return policy returns at your own cost.
However the customer service has been excellent at corresponding. And have agreed to send me out a new pair of shoes with the correct size at No Extra cost to me.
And not having to return the wrong pair.
I will update once I get the shoes that’s on the way.

27 September 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

Thank you for sharing your feedback. We’re sorry for the initial frustration caused by the sizing and return process, but we’re glad to hear that our customer service team was able to assist and arrange a replacement at no extra cost. We truly appreciate your patience and look forward to hearing your updated experience once your new pair arrives

Rated 1 out of 5 stars

Bad customer service

Unfortunately although advertised as 'One size fits all' it did not fit correctly. Offering hassle free refunds is false. Although advertising a UK address, offering free delivery it hides the fact they are shipping from USA and require you to pay the postage costs back to the USA for a refund. Not a trustworthy or transparent company.

25 September 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

ChatGPT said:

We’re very sorry to hear that the fit and return process did not meet your expectations. We understand how frustrating this must feel, and we sincerely apologize for any confusion regarding our shipping and returns. We’ve requested additional information from you so we can look into your order and provide the best possible resolution. Please reach out to us at support@trywerelieve.com
or +1 302 665 3569 with your order details so we can assist you further.

Rated 1 out of 5 stars

AVOID AT ALL COST!!!

Placed order 2months ago, still not received. Be fobbed off saying a replacement has been sent out,but nothing arrived! Stay away!

25 September 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about the long delay and the repeated frustration this has caused. This is not the experience we want for our customers, and we sincerely apologize. We’ve requested additional information from you so we can investigate your order and resolve this quickly. Please contact us at support@trywerelieve.com
or +1 302 665 3569 with your order details so we can prioritize your case.

Rated 1 out of 5 stars

Poor return policy

Ordered a product which was not as described even after I asked the question before purchase. I’m very disappointed with the returns policy as I have to pay the postage to the USA!! Which makes it non viable to pursue a return, and they stipulate that they may not accept it for refund once it reaches them!! Not the “easy return” policy they put on their website. I had no idea this product was from the USA or I would not have purchased. London office very misleading.

9 September 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re sorry to hear about your disappointment and understand how frustrating this must have been. We aim to provide clear information about our products and returns, and we regret that your experience did not reflect this. We’ve escalated your feedback to our team to review our policies and improve transparency. Please contact us at support@trywerelieve.com
or call +1 302 665 3569 so we can look into your order details and try to make this right

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Ordered for my dad and got notification it was delivered however it was NOT and I have been emailing and calling with no response. The phone rings then I get a generic message saying they can’t take my call. I did get a text from the phone # that I have been calling only to still not have them respond. SCAM COMPANY DO NOT ORDER FROM THEM!!!!

8 September 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry to hear about your experience. We are available 24/7 by email and phone, but due to a high volume of queries, your call may have been missed — that was our mistake, and we sincerely apologize. Customer satisfaction is our top priority, and we want to make this right for you. We’ve already requested additional information from you so we can look into your order and resolve it as quickly as possible. You can always reach us at support@trywerelieve.com or +1 302 665 3569.

Rated 4 out of 5 stars

Refund received as size didn’t fit

Ordered a WeRelieve™ Compression Knee Brace for my mother but unfortunately it didn’t fit but after communication with Rohan, the company sent her a refund.

5 September 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

We’re very sorry for the inconvenience with the sizing and shipment. We aim to provide accurate sizing and quality products, and we apologize that this didn’t meet your expectations. We’ve requested additional information so we can review your order and find the best solution. Please contact us at support@trywerelieve.com
or +1 302 665 3569, and we’ll make sure this is resolved promptly

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