I found the payment section a little odd, I wasn't sure if they had accepted my payment/order or if there was something else like a oto code to complete the process. They then congratulated me so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got perfect additions from my collection. I'm happy with my new older they are decently price. Granted price went up but they were available in a timely manner.
Company replied
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( tw... See more
Company replied
Not the easiest site to navigate. Trying to order more than one item was challenging. Every time I tried click on a second item the first item disappeared. Eventually after 5 goes it worked. Hopeful... See more
Company replied
Company details
Written by the company
In the vast, ever-expanding universe of online retail, where countless choices clamor for your attention, one name shines as a beacon of brilliance: Trustpicks. Born from the minds of young, passionate visionaries, Trustpicks isn’t just another online store — it’s a destination where innovation, style, and service converge to turn the everyday act of shopping into a remarkable, personalized journey.
Contact info
United Kingdom
- customer@trustpicks.co.uk
- www.trustpicks.co.uk
2.9
Average
636 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
first Class customer service and product quality
I contacted by email twice to inform you my address had changed provided the new address, and got no response and was delayed as it was sent to the wrong address
The customer services contacted me immediately following my complaint and re-dressed the issue with an apology and a refund.
I would also add that the products did arrive and the products ordered were first class and no complaints on product quality
18 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Very reliable and efficient
Very reliable and efficient. Items received just as promised and just as advertised. I have no regret in purchasing these items. Easy to use. I would recommend it to anyone. You would not waste your money. Very good buy.
5 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I ordered 2 hose adapters and got…
I ordered 2 hose adapters and got charged 60 euro for 4 of them and i only wanted to order 2
2 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Excellent response to my email
Excellent response to my email, problem solved extremely quicky and refund immediate, thanks.
4 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I would give zero stars if I could
I would give zero stars if I could. The peeler and shredder took over 3 weeks to arrive and it is absolutely appalling. Nothing like the fake photos, descriptions or videos. Paid over £23 for this tat, only to find they sell it on Temu for £2. It is blunt as anything and absolutely tiny to what they show. There is an email that never responds and I think it’s an absolute scam. Will be reporting them to Trading standards. I would warn everyone not to waste their money, believe me, a butter knife is sharper than this rubbish. Scam company with scam and fake products. Another one of Pinterest rubbish!
After reading their response and trying to deny my custom, my order number is 2426694.
It’s funny how my emails were ignored three times but an honest review has your attention.
11 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
ABSOLUTE CON!!
ABSOLUTE CON!!! BUYER BEWARE!!! I have requested a full refund. I watched the effortless advert on YouTube and was convinced. The peeler and shredder arrived and were considerably smaller than the ones being used in the advert. A total misrepresentation! The shredder has far fewer teeth than the one used in the advert. I STRONGLY RECOMMEND AGAINST PURCHASING THESE PRODUCTS!
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Multi peeler trustpicks
Multi peeler. Absolutely rubbish.stay away from this con gadget. Does not work they glorify the demo waste of money. Hyped up also the ads are magnifed not real.threw mine in the bin rubbish
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
I should have known better…
I should have known better but on impulse bought a peeling knife and shredding knife from this lot. They were touted as being easy to use for people with arthritic hands, as is the case with me. They took over two weeks to arrive, and when they did they were the cheapest rubbish I have ever bought and simply didn't work. Blunt and badly designed. I looked at the returns and refunds policy and found out that "discounted products" did not qualify for a refund. These were. So within ten minutes of them arriving I threw them in the bin, rather than waste my energy on trying to get a refund. I can't vouch for their other products but these were utter rubbish, don'r waste your money. One star is generous by the way. It's about time Trust Pilot gave the option of zero stars, which would have applied in this instance.
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Return or exchange …
Hello trust picks,I am really dissatisfied with the product I have received as I have ordered both shredders as shown in promotion but I have received both peelers which I have no use at all and I want to exchange with both shredders which I really in need and I was so happy to see in your add which I was looking from ages but I was frustrated as I got both peelers please can you exchange it for me with shredders?
My customer reference
892613155237076
Hope to see your response soon ........unbelievable and unexpected refunds i have just received from your side without returning your product ,how? But I'll still return your product on the return add of parcel. Thank you trustpicks I wanted to order more items but I was Lil scared but now I'll definitely order fearlessly.
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
The 240w 4-in-1 usb c cable is…
The 240w 4-in-1 usb c cable is well-built as described. Although the price may seem high, they appear to be worth the money and should last a long time.
21 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I have nothing but good things to say…
I have nothing but good things to say about dealing with the company.
23 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Have been buying interesting and…
Have been buying interesting and unusual items from Trustpicks for over 1 year. Never disappointed. Will keep patronizing them.
16 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to use app. 👍
Everything is very good value at fair price, easy to use app, very pleased 👍
2 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Misleading adverts products not as described
Items purchased on both occasions were not as described and pictures advertised were nothing like the product I received.
3 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
The box is well packaged
The box is well packaged, does what it says as my cats get exited for the dilivery, yes after I've unpacked the food, they jump in the box, it does say warning if left unattended cats will jump in.
1 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I have had only great experiences with…
I have had only great experiences with Trustpicks. Love the variety of unusual things available!
18 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I have never had any problem with…
I have never had any problem with Trustpicks... so I cannot share any first hand knowledge about their customer service dept. No doubt in my mind that they are excellent as well.
16 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I purchased a washing machine cleaner…
I purchased a washing machine cleaner from Trustpicks and as usual, it was a flawless transaction. I got a great machine at an excellent value and it arrived ahead of schedule.
20 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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