I found the payment section a little odd, I wasn't sure if they had accepted my payment/order or if there was something else like a oto code to complete the process. They then congratulated me so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( tw... See more
Company replied
UPDATE. After writing my scathing review, I was refunded my money and contacted by the company. It's a shame that it took that review to get a response after three emails had gone unanswere... See more
Company replied
Disappointed with actual size of knives because they looked so much bigger in the advert. I have small hands and they are small compared to said advert. If I had known how long it would take to arrive... See more
Company replied
Company details
Written by the company
In the vast, ever-expanding universe of online retail, where countless choices clamor for your attention, one name shines as a beacon of brilliance: Trustpicks. Born from the minds of young, passionate visionaries, Trustpicks isn’t just another online store — it’s a destination where innovation, style, and service converge to turn the everyday act of shopping into a remarkable, personalized journey.
Contact info
United Kingdom
- customer@trustpicks.co.uk
- www.trustpicks.co.uk
2.9
Average
636 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought this high pressure water gun…
I bought this high pressure water gun after seeing it on YouTube that it is supposed to clear everything in one go .it is rubbish my hosepipe is more powerful than this. I have also emailed trustpick 3 times now to send it back and had no reply whatsoever. I cannot recommend them at all
8 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
First time user
First time user, just waiting for the product now, can't wait for the results.
12 June 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Not as advertised
Unwittingly ended up buying 2 hosepipe spray spouts that Trustpicks advertised as being as powerful as pressure washer. I received a confirmation of purchase and waited for tracking number. Nothing. I tried the contact emails but all bounced back ( almost like the company didn't exist).
I have waited 15 days and finally they have arrived. I decided to test the jet hose on my company van.
Rubbish. This product does not have the power to clean moss from patio, road dust on a vehicle.
Please don't buy this Chinese piece of rubbish. Save up your money and buy a pressure washer but definitely not one made in China
10 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Knives
Disappointed with actual size of knives because they looked so much bigger in the advert. I have small hands and they are small compared to said advert. If I had known how long it would take to arrived I can honestly say I eould not have bothered. They did arrive well packed and the boxes were not damaged and as yet I gave not used them..
10 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Only used once but hasn't made my hair…
Only used once but hasn't made my hair smoother like it said
12 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Parcel took a long time to be…
Parcel took a long time to be delivered,but the package was intact
6 June 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
The pressure hose was a disgrace £20…
The pressure hose was a disgrace £20 for rubbish and couldn’t contact them in anyway tried Email 7times without reply they charged me postage and said it was FREE it was just a peace of Plastic nothing else Disgraceful
12 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Thank you my order has arrived I was…
Thank you my order has arrived I was getting a bit worried but item has turned up your customer service with emails needs to be looked at as I never received confirmation of order and did send 3 emails but got no response but not to worry all good thank you
1 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Unfortunately, I can’t recommend this company.
I don’t normally leave bad reviews!
The product I received was nothing like what was advertised. It has a very cheap and badly cut plastic handle. The adverts made it look far better than it actually is, and in hindsight they seem heavily AI-generated and pretty misleading.
I contacted them to arrange a return and refund and have heard absolutely nothing back. No acknowledgement, no update, no response at all.
Poor product, misleading advertising, and non-existent customer support. I wouldn’t order from them again and wouldn’t recommend them to anyone.
2 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Daylight Robbery
This site is a road because I have bought a steem iron, which leaked and never worked. Also, I bought a neck and shoulder warmer that didn't have a speed button. If you take it out of full charge it dies. I paid £45 fo it and £36 for the steam iron. There's no customer service so you spendt your hard-earned money and items don't work. In my opinion, they must return the customer's money and stop buying from this company .
22 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Excellent customer service
Hello
I could not track my order but I was contacted by the company and they resolved everything to my entire satisfaction.
Thank you
All good now !
ORDER tpicks-2561013
Nicole
10 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Great product
I haven’t used it yet due to illness but it looks great. I will have a great time using it when time comes.
10 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
This is a fake if I may call it so
This is a fake if I may call it so. I have a video of the product tested. The one received the pressure from tap water as compared to the advertisement is very less powerful so I wonder how these individuals are misguiding clients and prospective clients
8 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
It was so easy just follow each line
It was so easy just follow each line
9 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
i ordered easy peeler and julienne…
i ordered easy peeler and julienne peeler. i though it will be come from uk. but its come from china took 2 weeks to arrive. after get it. its not as desbribed and advertised as its. its not useful and waste of money. even i can't peel the carrot or cucumber. i spend £20+ including the delivery charge. don't belive this company. cheating.
5 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Smooth Ordering Process
Smooth Ordering Process! Very Helpful. On ordering
Quick Acknowledgement and Shipping update!
8 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
After the initial disappointment with…
After the initial disappointment with the product, my complaint was properly addressed by
RG CHAN who refunded the full amount. Thanks Chan.
11 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
An excellent all around service from…
An excellent all around service from ordering to delivery
8 June 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
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