I found the payment section a little odd, I wasn't sure if they had accepted my payment/order or if there was something else like a oto code to complete the process. They then congratulated me so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
UPDATE. After writing my scathing review, I was refunded my money and contacted by the company. It's a shame that it took that review to get a response after three emails had gone unanswere... See more
Company replied
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( tw... See more
Company replied
Got perfect additions from my collection. I'm happy with my new older they are decently price. Granted price went up but they were available in a timely manner.
Company replied
Company details
Written by the company
In the vast, ever-expanding universe of online retail, where countless choices clamor for your attention, one name shines as a beacon of brilliance: Trustpicks. Born from the minds of young, passionate visionaries, Trustpicks isn’t just another online store — it’s a destination where innovation, style, and service converge to turn the everyday act of shopping into a remarkable, personalized journey.
Contact info
United Kingdom
- customer@trustpicks.co.uk
- www.trustpicks.co.uk
2.9
Average
638 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good product
Very good product
Very good price
I was able to track my order
12 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Splendid service
Whilst the item was not to my satisfaction.
I contacted Trustpicks who could not have been more helpful, issuing a full refund Very promptly.
17 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Delivery took nearly two weeks.
Delivery took nearly two weeks.
Product is substandard. Does not achieve any special increase than a garden hose. Total waste of money and a total con.
Strongly recommend not to purchase this rubbish.
13 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Rubbish product
Rubbish product. It was shown work as jet washer to clean tiles but it was just the low quality water sprinkler to plant. Making fool don’t buy any stuff as I just saw video on you tube when watching something and then thought this is good one and ordered but do not buy. China based robbers
11 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
No response , terrible product
No response to multiple messages that the product doesn’t work . I want a refund please . You have cheated me
8 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Fake item, no communication at all.
I received a substandard item. When I attempted to return it, I discovered there was no return address and no telephone number available for customer support. I sent multiple messages through the company’s website, but none were ever answered. To make matters worse, my access to their website account was eventually disabled, leaving me with no way to contact them or pursue a refund.
In the end, I had no option but to dispose of the product and accept the financial loss. Based on my experience, I would strongly advise others to avoid purchasing from this company. If you receive a defective or poor-quality item, you may find it extremely difficult or impossible to get any assistance or resolution.
15 February 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
The result is determined on water…
The result is determined on water pressure. Having tested it there is no difference between my other water presured devices. Wasted my money.
15 June 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Easy to order
13 June 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Lovely gifts.
Lovely gifts.
Wanted to send gift to daughter in law in USA,
I found it difficult / not clear on how to send it, and send it as a gift from me. I hope it arrives !!
14 June 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Product was explained well
Product was explained well. Have bought many products via Google site but price and details easier with this company. Will await product delivery to assess quality.
14 June 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Extremely simple and quick to order
Extremely simple and quick to order
14 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Good customer service
My experience of the product wasn’t nice however their customer service was good. As the products are from China if I had to return them the cost would be high & would take a while. They offered a 50% refund which I felt was very reasonable. They also wanted to find out what could be done better & took on my suggestions. I’m definitely happy with their customer service.
12 June 2026
Unprompted review
Reply from Trustpicks
"Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
A great experience
A great experience
This company really looks after its customers.Well done to all involved.Ten out of ten stars.
7 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Does not work anywhere near as good as…
Does not work anywhere near as good as a proper jet wash in fact no better than my normal hose
14 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
The item (wild tornado sink&drain…
The item (wild tornado sink&drain cleaner) I've ordered is not working. Inside the bottle is a powder what is like a washing powder, doesn't work at all. I've tried to contact the customer service several times but no response. Over two weeks of trying I just give up. Not recommended anyone buying the product.
29 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Good product
Good product. The only thing that disappointed was the delivery time.i even forgot I ordered it
14 June 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The quality is very poor doesn't cut…
The quality is very poor doesn't cut the vegetables, flimsy really disappointed in this purchase. I Contacted the company no one has got back to me.
4 May 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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