Ordered a seat cover which when it arrived was the wrong one. Contacted Jason at Customer Service who apologised for the problem explained the process of returning the incorrect item and sent the... See more
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See what reviewers are saying
After 2 1/2 week I had not received my ordered. Whilst the tracking information showed it being delivered, I had not received. This was confirmed when true shopping investigated and the parcel was l... See more
AVOID THIS COMPANY! I purchased 2 chairs from this company via Ebay last week. They arrived very badly damaged. The wood on both chairs had massive cracks / splits as well as chipped wood and rusty... See more
Waited delivery a little longer. Received good quality, convenient, can be quickly assembled and disassembled. It's generally super nothing to twist, look for bolts. If assembled in 10 minutes, the... See more
Company details
Written by the company
Founded in 2003 Trueshopping are a UK based online department store offering a wide selection of products at competitive prices, backed by a fast and efficient delivery service. We deliver a wide range of products including bathroom suites, DIY tools, garden furniture, home accessories and bedroom furniture.
Contact info
Edward Merton House, Park Gate Close, Bredbury Industrial Park, Bredbury, Stockport, Cheshire, SK6 2SZ, Stockport, United Kingdom
- 01636 858378
- help@trueshopping.co.uk
- www.trueshopping.co.uk
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Enjoyed shopping with Trueshopping
Enjoyed shopping with Trueshopping. Good website, fantastic range, great prices

Reply from Trueshopping
Questionable if battery new
Efficient delivery but rather odd that the battery arrived with handwriting on the actual battery.
Quick,delivery good aftercare service…
Quick,delivery good aftercare service reccommended easy to,assemble very pleased good value for money

Reply from Trueshopping
I am still waiting for my refund after…
I am still waiting for my refund after you were unable to supply my order, it is more than 2 weeks now, despite you mailing me that you have credited me?????

Reply from Trueshopping
Replacement strimmer head
Replacement strimmer head was easy to order and reasonably priced. Delivered on time too.

Reply from Trueshopping
rattan garden furniture set…
We bought a rattan garden furniture set 2 weeks ago. Very impressed with the the price and very good quality,
We had one small problem, the settee was missing, we contacted the Company who responded the same day and even though it was the weekend and a bank holiday the item was received 3 days later.
Lovely staff, couldn’t have been more helpful and extremely polite. Very impressed and would definitely use again.
Many thanks to all involved

Reply from Trueshopping
Quick and efficient well pleased and a…
Quick and efficient well pleased and a good product
mixed feelings
Delivery was good and fast (APC). Return collection was good and fast (D EX). Customer service was efficient, speedy and to the point. The product on this occasion did not live up to expectations. I ordered a teak outside folding oval table which when arrived was in such poor condition it appeared to have been used with a second hand look with many marks and scratches (not caused during delivery but signs of wear). The description online was not accurate. This was described as a folding table 120cmx70cm however it was actually 120cmx60cm and did not fold once assembled (not without unscrewing the bolts with tools). No replacement table offered and no explanation to the condition of the one received despite the numerous photographs I forwarded. However, happy to have received a refund but sadly a waste of time for either side. Thank you to Jason for your speedy e.mails and the refund.
Very good product 😁
The most perfect company
This is the best, most prompt, most helpful company I have ever dealt with. This sounds unbelievable and it is. They were outstanding with a query I had and then providing the link for the spare part I required which was exact and very inexpensive. Just perfect.
Ordered and paid for an item
Ordered and paid for an item, only then to be informed that it was out of stock and no timeframe for restocking
On the plus side I was re-emburse straight away
The ordering process was quick and…
The ordering process was quick and easy, delivery was sooner than expected, all in all a great experience.
Was easy to purchase the item we wanted…
Was easy to purchase the item we wanted from you.
It would be very useful if you would send items to the Channel Islands as I did have to have the item delivered to a family member in the Uk and then ask them to Post it on to the Channel Islands.
I have dealt with this company many…
I have dealt with this company many times in the past and have always received first class service and any problems have been resolved immediately
Fast service
Fast service, even with bank holiday Monday on. Arrived when it said. Can’t fault it at all
I'm delighted with the dining set I…
I'm delighted with the dining set I purchased from this garden furniture store. It's the perfect addition to my garden, providing a comfortable and stylish outdoor dining experience. The fast delivery service ensured that I could start enjoying my new set without delay.
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