Trueshopping Reviews 

8,817
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Ordered a seat cover which when it arrived was the wrong one. Contacted Jason at Customer Service who apologised for the problem explained the process of returning the incorrect item and sent the... See more

Rated 1 out of 5 stars

After 2 1/2 week I had not received my ordered. Whilst the tracking information showed it being delivered, I had not received. This was confirmed when true shopping investigated and the parcel was l... See more

Rated 1 out of 5 stars

AVOID THIS COMPANY! I purchased 2 chairs from this company via Ebay last week. They arrived very badly damaged. The wood on both chairs had massive cracks / splits as well as chipped wood and rusty... See more

Rated 5 out of 5 stars

Waited delivery a little longer. Received good quality, convenient, can be quickly assembled and disassembled. It's generally super nothing to twist, look for bolts. If assembled in 10 minutes, the... See more

Company details

  1. Garden Furniture Shop
  2. Bathroom Remodeler
  3. Boiler and Heating Service
  4. Interior Designer
  5. Tool Store

Written by the company

Founded in 2003 Trueshopping are a UK based online department store offering a wide selection of products at competitive prices, backed by a fast and efficient delivery service. We deliver a wide range of products including bathroom suites, DIY tools, garden furniture, home accessories and bedroom furniture.


Contact info

3.8

Great

TrustScore 4 out of 5

9K reviews

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3.8

All reviews

(8,817)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Enjoyed shopping with Trueshopping

Enjoyed shopping with Trueshopping. Good website, fantastic range, great prices

10 June 2023
Trueshopping logo

Reply from Trueshopping

Thnk you for your feedback on your purchase, its great to hear your comments

Kind Regards

The Trueshopping team

Rated 1 out of 5 stars

I am still waiting for my refund after…

I am still waiting for my refund after you were unable to supply my order, it is more than 2 weeks now, despite you mailing me that you have credited me?????

24 May 2023
Trueshopping logo

Reply from Trueshopping

Dear Martin

We are sorry to hear this, we would recommend contacting our customer service team.

Kind Regards

The Trueshopping team

Rated 5 out of 5 stars

Replacement strimmer head

Replacement strimmer head was easy to order and reasonably priced. Delivered on time too.

20 May 2023
Trueshopping logo

Reply from Trueshopping

Thnk you for your feedback on your purchase.

Kind Regards

The Trueshopping team

Rated 5 out of 5 stars

rattan garden furniture set…

We bought a rattan garden furniture set 2 weeks ago. Very impressed with the the price and very good quality,
We had one small problem, the settee was missing, we contacted the Company who responded the same day and even though it was the weekend and a bank holiday the item was received 3 days later.
Lovely staff, couldn’t have been more helpful and extremely polite. Very impressed and would definitely use again.
Many thanks to all involved

26 May 2023
Unprompted review
Trueshopping logo

Reply from Trueshopping

Thnk you for your feedback on your purchase.

Kind Regards

The Trueshopping team

Rated 2 out of 5 stars

mixed feelings

Delivery was good and fast (APC). Return collection was good and fast (D EX). Customer service was efficient, speedy and to the point. The product on this occasion did not live up to expectations. I ordered a teak outside folding oval table which when arrived was in such poor condition it appeared to have been used with a second hand look with many marks and scratches (not caused during delivery but signs of wear). The description online was not accurate. This was described as a folding table 120cmx70cm however it was actually 120cmx60cm and did not fold once assembled (not without unscrewing the bolts with tools). No replacement table offered and no explanation to the condition of the one received despite the numerous photographs I forwarded. However, happy to have received a refund but sadly a waste of time for either side. Thank you to Jason for your speedy e.mails and the refund.

13 May 2023
Rated 5 out of 5 stars

The most perfect company

This is the best, most prompt, most helpful company I have ever dealt with. This sounds unbelievable and it is. They were outstanding with a query I had and then providing the link for the spare part I required which was exact and very inexpensive. Just perfect.

9 May 2023
Rated 5 out of 5 stars

Was easy to purchase the item we wanted…

Was easy to purchase the item we wanted from you.
It would be very useful if you would send items to the Channel Islands as I did have to have the item delivered to a family member in the Uk and then ask them to Post it on to the Channel Islands.

2 May 2023
Rated 5 out of 5 stars

I'm delighted with the dining set I…

I'm delighted with the dining set I purchased from this garden furniture store. It's the perfect addition to my garden, providing a comfortable and stylish outdoor dining experience. The fast delivery service ensured that I could start enjoying my new set without delay.

28 April 2023
Unprompted review

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