Banner for Trivantage

Trivantage Reviews 410

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from ordering to delivery. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with shipping costs, mentioning that they can sometimes be nearly equal to or even exceed the cost of the items ordered, and that shipping departments don't always follow specific instructions. A few other people also felt that some sales representatives were not as knowledgeable as expected or failed to send requested sample books, leading to delays for their customers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

People report positive experiences with order. Customers consistently praise the ease and speed of the... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the extensive selection of... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its reliability, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been doing business with TriVantage for 39 years, and they have consistently provided excellent service. Orders always arrive on time, and their chat support responds quickly and is extremely he... See more

Company replied

Rated 5 out of 5 stars

Trivantage is a great company to do business with. Wholesale pricing on Sunbrella Fabrics, which are generally always in stock, and a good selection of accessory products to get the job done professio... See more

Company replied

Rated 5 out of 5 stars

Sales rep went out of his way to help me find a specific grommet die that I had been searching for. I couldn't find the specific one I needed in their online catalog, but took a pictur... See more

Company replied

Rated 5 out of 5 stars

Our experience with Astrup/Trivantage is more than just 1 or the millions of experiences we have had with your company. Always for many many years they have been reliable to us, we consider Trivant... See more

Company replied


Company details

Written by the company

Trivantage is the nation's largest wholesale supplier for the awning, marine, upholstery, and shade sail industries. We are your one-stop shop for over 9,000 products, including premium performance fabric by the yard (featuring Sunbrella), marine hardware, trim, and essential supplies. We focus on B2B customers, offering product expertise, hassle-free ordering, and fast, reliable shipping to ensure your projects are completed on time. Partner with the industry expert!


Contact info

4.8

Excellent

TrustScore 5 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

information on products from rep when you need it

ships on time very helpful rep when I need him

20 February 2026
Trivantage logo

Reply from Trivantage

Thank you for the kind review. We’re happy to know your orders arrive on time and that your sales representative is there when you need support. Reliable service and strong partnerships matter to us, and we truly appreciate your business.

Rated 1 out of 5 stars

I only use this company for odds & ends…

I only use this company for odds & ends as they seem to make mistakes then I have to wait over 30 days to get my money back when they made the mistake and my funds are trapped till trivantage releases them. And it happened agin on this order……….. why???? Could it be the lack of caring about these customers!

20 February 2026
Trivantage logo

Reply from Trivantage

We’re sorry to hear how frustrating this experience has been, especially when it involves delays and repeated issues. That’s not the experience we want for any customer, and we understand how disruptive it can feel when funds are tied up.

Our team would like the opportunity to review what happened on this order and ensure your concerns are addressed appropriately. Someone from Trivantage will follow up directly to better understand the situation and work toward a resolution. Your feedback matters, and we appreciate you taking the time to share it.

Rated 5 out of 5 stars
Trivantage logo

Reply from Trivantage

Thank you for sharing such kind feedback. We’re honored to be a trusted resource for your business, and it means a great deal to know our customer care team continues to provide the expertise and dedication you rely on. We truly appreciate your confidence in Trivantage and the opportunity to support your work.

Rated 5 out of 5 stars

Supplier is very effecient

All my shipments are shipped in a timely manner and orders are acknowledge immediately after ordering.
Also emails are answer quickly. Great customer service team!

18 February 2026
Trivantage logo

Reply from Trivantage

Thank you for taking the time to share your experience. We’re glad to hear that your orders are processed promptly, shipments arrive as expected, and our team is responsive when you reach out. Your feedback means a great deal to us, and we truly appreciate your business.

Rated 5 out of 5 stars

$25 freight

$25 freight, easy access on line, good stock

18 February 2026
Trivantage logo

Reply from Trivantage

Thank you for sharing your experience. We’re glad the flat‑rate freight, easy online access, and product availability worked well for you, and we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Excellent Vendor

Easy to place online orders. Very quick shipments. When needed, customer service is always great!

20 February 2026
Trivantage logo

Reply from Trivantage

Thank you for taking the time to leave a review. We’re glad the ordering process was smooth, deliveries arrived promptly, and our team was able to help when needed. Your feedback is truly appreciated.

Rated 5 out of 5 stars

Great service

Great service

17 February 2026
Trivantage logo

Reply from Trivantage

Thanks for the kind review — we’re glad your experience was a positive one.

Rated 5 out of 5 stars

I requested samples

I requested samples. Jon was on it first day.the team got a great variety of just what I really needed.couldn’t be more thankful.have appts set up for next couple weeks to shop off what’s new and hopefully will be placing orders soon

18 February 2026
Trivantage logo

Reply from Trivantage

We’re so glad to hear this feedback. It’s great to know Jon and the team were able to quickly provide a variety of samples that fit exactly what you were looking for. We truly appreciate your kind words and are excited for the upcoming appointments you have planned—thank you for sharing your experience with us.

Rated 3 out of 5 stars

My order arrived in very good time

My order arrived in very good time. However, I did not at any time receive an email confirmation of my purchase nor a tracking number.

19 February 2026
Trivantage logo

Reply from Trivantage

Thank you for sharing your feedback. We’re glad to hear your order arrived quickly, and we appreciate you bringing this to our attention.

We understand how helpful order confirmation and tracking emails can be, and we’re sorry to hear those weren’t received in this case. Our team would be happy to review this further and ensure everything is working as expected.

Thank you for your business, and for taking the time to let us know about your experience.

Rated 5 out of 5 stars

Great customer service

Great customer service , thank you

18 February 2026
Trivantage logo

Reply from Trivantage

Thank you for the kind words! We’re glad to hear you had a great experience with our customer service and truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

helpful person

worked with me on competitive pricing and got me samples and much needed labels to identify my sunbrella work

17 February 2026
Trivantage logo

Reply from Trivantage

Thank you for the great feedback! We’re glad our team could help with competitive pricing and provide the samples and labels you needed for your Sunbrella® projects. We truly appreciate your business and are happy to support the work you do.

Rated 5 out of 5 stars

Customer service is incredible

Customer service at Trivantage is always incredible! And of course the quality of the fabric is the very best.

14 February 2026
Trivantage logo

Reply from Trivantage

We appreciate the wonderful feedback! We’re thrilled to hear you consistently have great experiences with our customer service, and we truly appreciate your confidence in the quality of our fabrics. Thank you for trusting Trivantage!

Rated 5 out of 5 stars

Trivantage is a really professional…

Trivantage is a really professional company, fast replies, good stocks and always very kind communication. Keep up the good work!

13 February 2026
Trivantage logo

Reply from Trivantage

We truly appreciate you sharing this feedback. It’s great to hear that our responsiveness, inventory availability, and communication have made a positive impression. We’re very grateful for your trust and for taking the time to share your experience with us.

Rated 5 out of 5 stars

Thank you customer service

Thank you customer service was quick professional and accommodating. I love that I didn’t have to be on hold.

17 February 2026
Trivantage logo

Reply from Trivantage

We’re very thankful you took the time to share this. It’s wonderful to hear that your experience was quick, professional, and accommodating—and that being able to get support without waiting on hold made a difference. We truly appreciate your choosing Trivantage and sharing your feedback.

Rated 5 out of 5 stars

Love fulfilling all my business needs…

Love fulfilling all my business needs through trivantage! They have been great to me over the years and look forward to many more years to come!

17 February 2026
Trivantage logo

Reply from Trivantage

It means so much to hear that Trivantage has been able to support all of your business needs over the years. We’re incredibly grateful for the trust you’ve placed in us and truly value the opportunity to continue working with you for many years to come.

Rated 4 out of 5 stars

The people are wonderful!

The people are wonderful!
5 stars for them.
The pricing can be 2 or 3 sometimes compared to other vendors.

14 February 2026
Trivantage logo

Reply from Trivantage

We truly appreciate you sharing this feedback. It’s wonderful to hear such positive comments about our team, and we’re grateful you took the time to recognize them. We also understand your concerns around pricing compared to other vendors, and we’ll be sure to take a closer look. Thank you for your honesty and for giving us the opportunity to continue improving.

Rated 5 out of 5 stars

Ordered samples and they were delivered…

Ordered samples and they were delivered in a timely manner

17 February 2026
Trivantage logo

Reply from Trivantage

We appreciate you taking the time to share this. It’s great to hear that your samples arrived in a timely manner, and we’re thankful for the opportunity to support your project.

Rated 5 out of 5 stars

fast shipping

fast shipping , great product range
excellent prices

17 February 2026
Trivantage logo

Reply from Trivantage

Thanks for taking the time to share your experience. We’re glad to hear that the fast shipping, wide product selection, and pricing have met your needs, and we truly appreciate your feedback.

Rated 5 out of 5 stars

Great pricing!

Fast shipping, great pricing and selection!

10 February 2026
Trivantage logo

Reply from Trivantage

Appreciate you leaving this review. Quick delivery, strong value, and a broad selection are all important, and it’s great to know those stood out in your experience. Thank you for trusting Trivantage!

Rated 1 out of 5 stars

Email removal

Keep asking to be removed from your emails but they don’t stop

13 February 2026
Trivantage logo

Reply from Trivantage

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to continue receiving emails after requesting removal.

We’ve reviewed this internally and have removed the two email addresses associated with your company from our records. Someone from our team will follow up to ensure everything is addressed appropriately.

We truly appreciate your business and the opportunity to make this right. Your feedback helps us improve, and we thank you for bringing this to our attention.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look