Banner for Trivantage

Trivantage Reviews 405

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from ordering to delivery. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with shipping costs, mentioning that they can sometimes be nearly equal to or even exceed the cost of the items ordered, and that shipping departments don't always follow specific instructions. A few other people also felt that some sales representatives were not as knowledgeable as expected or failed to send requested sample books, leading to delays for their customers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

People report positive experiences with order. Customers consistently praise the ease and speed of the... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the extensive selection of... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its reliability, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been doing business with TriVantage for 39 years, and they have consistently provided excellent service. Orders always arrive on time, and their chat support responds quickly and is extremely he... See more

Company replied

Rated 5 out of 5 stars

Trivantage is a great company to do business with. Wholesale pricing on Sunbrella Fabrics, which are generally always in stock, and a good selection of accessory products to get the job done professio... See more

Company replied

Rated 5 out of 5 stars

Sales rep went out of his way to help me find a specific grommet die that I had been searching for. I couldn't find the specific one I needed in their online catalog, but took a pictur... See more

Company replied

Rated 5 out of 5 stars

Our experience with Astrup/Trivantage is more than just 1 or the millions of experiences we have had with your company. Always for many many years they have been reliable to us, we consider Trivant... See more

Company replied


Company details

Written by the company

Trivantage is the nation's largest wholesale supplier for the awning, marine, upholstery, and shade sail industries. We are your one-stop shop for over 9,000 products, including premium performance fabric by the yard (featuring Sunbrella), marine hardware, trim, and essential supplies. We focus on B2B customers, offering product expertise, hassle-free ordering, and fast, reliable shipping to ensure your projects are completed on time. Partner with the industry expert!


Contact info

4.8

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been doing business with Tri…

Have been doing business with Tri Vantage for years and always appreciate the services and the products!

20 February 2026
Trivantage logo

Reply from Trivantage

Thank you for sharing this kind feedback. We’re truly grateful for the long‑standing relationship we’ve built with you, and it means a great deal to know that our products and services continue to support your needs. Thank you for your continued trust and for taking the time to leave a review.

Rated 5 out of 5 stars

Always very helpful but I'm not too…

Always very helpful but I'm not too happy about the price increases

23 February 2026
Trivantage logo

Reply from Trivantage

Thank you for sharing your feedback. We’re glad our team has been a helpful resource for you, and we appreciate your honesty regarding pricing changes. We value your business and the trust you place in us.

Rated 5 out of 5 stars

Rapid responses

Excellent communication and friendly discussion!!

19 February 2026
Trivantage logo

Reply from Trivantage

Thank you for taking the time to share this feedback. We’re glad to hear that your interactions with our team have been positive and that communication has been clear and welcoming. We truly appreciate your business and the opportunity to support you.

Rated 5 out of 5 stars

Great customer service and guidance

Great customer service and guidance

19 February 2026
Trivantage logo

Reply from Trivantage

Thank you for taking the time to share your experience. We’re glad to hear that our team was able to provide helpful support and direction along the way. We truly appreciate your business and the opportunity to work with you.

Rated 4 out of 5 stars

your fabric is clean & free of…

your fabric is clean & free of blemishes.
Shipment come in a timely manner.

20 February 2026
Trivantage logo

Reply from Trivantage

Thank you for taking the time to share your experience. We’re glad to hear that the materials you received met your expectations and that your order arrived as planned. Quality and reliable delivery are important to us, and we truly appreciate your business and your feedback.

Rated 5 out of 5 stars

Good value

Good value , great customer service .

23 February 2026
Trivantage logo

Reply from Trivantage

Thank you for your kind feedback. We’re glad to hear that you’re seeing strong value and receiving the level of support you expect. We truly appreciate your business and the time you took to share your experience.

Rated 5 out of 5 stars

Happy canvas guy

From customer service to my sales rep to the products available, y’all always spend over backwards to help me you’re not just a supplier you make me feel like part of the Trivantage family

20 February 2026
Trivantage logo

Reply from Trivantage

Thank you so much for sharing this thoughtful feedback. We’re truly grateful for the trust you place in our team—from customer service to your sales representative—and we’re glad to hear that your experience feels supportive and personal. Building strong, lasting relationships is important to us, and we’re honored to be a partner you can rely on.

Rated 5 out of 5 stars

easy to find products

easy to find products, quick check out and most of the time on time. wish you could have free shipping
with most orders

21 February 2026
Trivantage logo

Reply from Trivantage

Thank you for your feedback! We’re glad to hear that shopping with us is easy, checkout is quick, and your orders are typically delivered on time. We truly appreciate you taking the time to share your experience and for choosing us.

Rated 5 out of 5 stars

customer service is always so helpful…

customer service is always so helpful and responsive

18 February 2026
Trivantage logo

Reply from Trivantage

Thank you for the kind words! We’re so glad to hear that our customer service team has been helpful and responsive. Providing timely, dependable support is very important to us, and we truly appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

I like the products and my agent …

I like the products and my agent Steve is very good but I'm hoping delivery can be done fast hopefully and price could a little bit better in the future.

18 February 2026
Trivantage logo

Reply from Trivantage

Thank you for your feedback! We’re glad to hear you’re happy with our products and that Steve has been such a great support. We appreciate you sharing your thoughts on delivery speed and pricing as well. Thanks again for choosing us and for taking the time to leave a review.

Rated 4 out of 5 stars

Most of the time this company is great…

Most of the time this company is great and i have no issues. However, the shipping dept doesn't seem to like to read my notes about using the smallest possible shipping containers, or any of the ways I'd like m y orders shipped. It rarely ever happens. And many times the costs of shipping are almost as equal as the cost of the items I ordered, sometimes more. absolutely ridiculous, IMHO. A very small business like myself cannot afford this a lot of the time.

21 February 2026
Trivantage logo

Reply from Trivantage

Thank you for sharing your experience with us. We’re glad to hear that you’ve generally had positive interactions with our company.

We’re sorry to hear about the frustration with shipping preferences and costs. We understand how impactful this can be for a small business, and this is not the experience we want for our customers. Our team will be following up directly to better understand your needs and work toward a more consistent solution.

Thank you again for your continued business and for taking the time to leave a thoughtful review.

Rated 2 out of 5 stars

We received some Erin Green Sunbrella…

We received some Erin Green Sunbrella with flaws that we were unable to cut around, sent photos, and have to ship the fabric back. While we got a label from Trivantage, it is a hassel. Especially since we have done business with Trivantage for years, and almost never make any claims, even when we could have multiple times.

17 February 2026
Trivantage logo

Reply from Trivantage

Thank you for taking the time to share your experience with us, and for your many years of doing business with Trivantage. We truly value that relationship.

We’re sorry to hear about the issue with the fabric and understand how frustrating it can be to manage a return, especially when claims are rare on your end. While we’re glad we could provide a return label, we recognize that the process itself can still feel like an added burden.

We appreciate your understanding and your continued trust in us, and we thank you for bringing this experience to our attention.

Rated 5 out of 5 stars

Dependable, Responsive, and Highly Recommended

We’ve been doing business with TriVantage for 39 years, and they have consistently provided excellent service. Orders always arrive on time, and their chat support responds quickly and is extremely helpful whenever I have questions. On the rare occasion we encounter a minor issue, it’s resolved promptly. Our main sales reps, Mike B. and John R., are fantastic—they answer emails promptly and send sample books and catalogs as soon as we request them. We truly appreciate TriVantage' s reliability and outstanding customer service!

17 February 2026
Trivantage logo

Reply from Trivantage

Thank you so much for your thoughtful review and for your incredible 39 years of partnership with Trivantage. We’re truly grateful for the trust you’ve placed in us over the years.

It means a great deal to hear that our service, delivery reliability, and support teams have consistently met your expectations. We also appreciate your kind words about Mike B. and John R.—they’ll be thrilled to see the recognition.

Your continued confidence in us is something we never take for granted. Thank you again for your loyalty and for sharing such meaningful feedback.

Rated 5 out of 5 stars

Wonderful customer service and shipping…

Wonderful customer service and shipping speed!

19 February 2026
Trivantage logo

Reply from Trivantage

Thank you so much for the kind feedback! We’re glad to hear that our customer service team has been helpful and that your orders are arriving quickly. Providing dependable service and timely delivery is very important to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fabulous Customer Service!

The customer service person at Trivantage was wonderful. She told me she would try to get the memo samples out that day - and she did!

17 February 2026
Trivantage logo

Reply from Trivantage

Thank you so much for sharing this experience with us. We’re delighted to hear that our customer service team was able to help and that your memo samples went out as quickly as promised. Providing responsive, dependable support is very important to us, and we truly appreciate you taking the time to recognize that effort. Thank you for your business—we’re grateful for the opportunity to support you.

Rated 5 out of 5 stars

information on products from rep when you need it

ships on time very helpful rep when I need him

20 February 2026
Trivantage logo

Reply from Trivantage

Thank you for the kind review. We’re happy to know your orders arrive on time and that your sales representative is there when you need support. Reliable service and strong partnerships matter to us, and we truly appreciate your business.

Rated 1 out of 5 stars

I only use this company for odds & ends…

I only use this company for odds & ends as they seem to make mistakes then I have to wait over 30 days to get my money back when they made the mistake and my funds are trapped till trivantage releases them. And it happened agin on this order……….. why???? Could it be the lack of caring about these customers!

20 February 2026
Trivantage logo

Reply from Trivantage

We’re sorry to hear how frustrating this experience has been, especially when it involves delays and repeated issues. That’s not the experience we want for any customer, and we understand how disruptive it can feel when funds are tied up.

Our team would like the opportunity to review what happened on this order and ensure your concerns are addressed appropriately. Someone from Trivantage will follow up directly to better understand the situation and work toward a resolution. Your feedback matters, and we appreciate you taking the time to share it.

Rated 5 out of 5 stars
Trivantage logo

Reply from Trivantage

Thank you for sharing such kind feedback. We’re honored to be a trusted resource for your business, and it means a great deal to know our customer care team continues to provide the expertise and dedication you rely on. We truly appreciate your confidence in Trivantage and the opportunity to support your work.

Rated 5 out of 5 stars

Supplier is very effecient

All my shipments are shipped in a timely manner and orders are acknowledge immediately after ordering.
Also emails are answer quickly. Great customer service team!

18 February 2026
Trivantage logo

Reply from Trivantage

Thank you for taking the time to share your experience. We’re glad to hear that your orders are processed promptly, shipments arrive as expected, and our team is responsive when you reach out. Your feedback means a great deal to us, and we truly appreciate your business.

Rated 5 out of 5 stars

$25 freight

$25 freight, easy access on line, good stock

18 February 2026
Trivantage logo

Reply from Trivantage

Thank you for sharing your experience. We’re glad the flat‑rate freight, easy online access, and product availability worked well for you, and we appreciate you taking the time to leave a review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look