TriEagle Energy Reviews 

257
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent pricing, noting competitive rates and the absence of hidden fees, which helps them manage their budgets effectively. Many highlight the top-notch customer service, describing staff as professional, helpful, and understanding, providing prompt and efficient service. People appreciate the ease of resolving issues and the overall reliable service provided. However, some people mentioned concerns regarding subscription renewals, with rates increasing significantly for existing customers. This led to feelings of a lack of customer loyalty and reports of frustrating experiences with customer service, including long wait times and unhelpful responses when trying to address these billing discrepancies or unexpected high bills.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many expressing satisfaction with affordable and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the overall... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Subscription

Customers consistently note ambiguous experiences with subscription renewals, with some praising the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been customers of TriEagle Energy since 2013. I have always contracted on locked three year agreements. I've never been disappointed by pricing or felt I was misled by our agreements. I know I... See more

Rated 5 out of 5 stars

As far as electric bill, best decision I ever made was switching from Reliant, which I had for years, to TriEagle. Was really nervous about doing it because I'm old school and didn't know if that was... See more

Rated 5 out of 5 stars

Trying to figure out the best electricity rates and the best company to go with is confusing. I've been with Tri-eagle for about 5 years now and have been very satisfied with the rates they provide. E... See more

Rated 5 out of 5 stars

These folks truly care for their customers! I love them...the guy i was connected with even actually laughed at my attempted joke!! Very through and never condiscending, it's such a refreshing atmosp... See more


Company details

  1. Electric Utility Company
  2. Energy Supplier
  3. Green Energy Supplier

Written by the company

TriEagle Energy, a Texas-based electricity provider, offers residential and business plans with straightforward pricing, renewable energy and flexible term lengths.

Tri Us Guarantee

Try any plan for 60 days to see why customers love the simple savings they get with TriEagle.

Our Tri Us Guarantee is our commitment to making sure you feel good about the TriEagle Energy plan that you choose. If you're not completely satisfied within 60 days, we'll help you change to another plan for free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

257 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(257)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The representative supervisors that I…

The representative supervisors that I took to understood what I was trying to explain about my electric with this renovation problem that we are going to be going through we will be out of our apartment for 3 to 4 weeks and I'm just trying to watch the amount of electricity that is used

15 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had Trieagle for many years

I’ve had Trieagle for many years. They were the provider for a family home I inherited and I just left everything in place. Once I changed the name on the account, things have always run smoothly. My bills are usually pretty low and manageable.

11 October 2025
Unprompted review
Rated 3 out of 5 stars

Can't get rid of the weekly usage emails

Rates are fine, but I can't get rid of the weekly emails that tell me what my usage is each week.
I've tried a few times over the years to stop the weekly emails that tells me what I use. It's just myself - so no one else living in the house that would affect how much is used. I've called - they couldn't help me, and I can't find an unsubscribe button.

They are just another commodity provider - but they think I need to have this worthless piece of information each week.

I'm not rich, but I can live with it being a few dollars higher if I want the comfort.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

As soon as I was connected to Lisset

As soon as I was connected to Lisset, she told me what happened with the first order being rejected and went through the entire process with me to have my order placed correctly. My service was on the very next minute

26 December 2025
Unprompted review
Rated 1 out of 5 stars

If I didn't have to put 1 star I…

If I didn't have to put 1 star I wouldn't have. I'm absolutely pissed. TriEagle has the worst customer service I've ever experienced. I stayed on the phone for 2 hours trying to speak to a Supervisor. I was on hold for 30 minutes or more each of the 3 calls & no Supervisor was ever put on the phone. If you want high bills & below average customer service. Tri Eagle is your company

16 December 2025
Unprompted review

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